Subway

13175 Jefferson Ave Unit 11, Newport News
(757) 890-9888

Recent Reviews

Joe M.

Good spot, not too busy outside of lunch hours. I've always had great customer service. Super patient with custom ordered sandwiches. Small store but almost always has sitting room. I normally just grab and go but for a Subway, I wouldn't mind sitting in sometime.

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Subway Club

wakanda forever

I haven't been to a subway in years. The prices are doubled. Main reason for 5 stars is because the food is still good and an employee named LU. Lu gave excellent recommendations and has excellent customer support.

Atmosphere: 4

Food: 5

Service: 5

Spencer Moyer

Ordered on the app at 6pm. As I type this it is now 7:05 and I am still waiting for my PREPAID order of 2 sandwiches. The store has a total of 6 people in it, including the employees. Do better. Subway, do better.

Atmosphere: 3

Food: 4

Service: 1

Anthony Jones

I enjoyed the food and atmosphere the place is very friendly and clean l always eat in and is wheelchair accessible.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Black Forest Ham and Turkey Breast

Karla A.

I just left the store. The owner of the store was treating his employees like poop. As the kind lady was already attending me the owner proceeds to ask me what I want for my sandwich when it was the other customers sandwich. I told the owner to slow down. Being that he was rushing the others and creating a horrible experience for this employees and for me as a customer. He proceeded to tell me he know what he was doing. Completely un-acceptable to treat employees wrong!

Mslady Barton

I wouldn’t recommend this subway !The bread is old and the meat is also old! You can tell by tasting it! Food not fresh at

Food: 1

Service: 1

katherine schubert

I usually order online for pickup. You would think having it written out would make it easy to get the order correct but nope. Every single time it’s wrong. Super annoying.

Food: 1

Service: 1

Carol Alston

Love my people there!Vegetarian options: Lots of fresh vegetables

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oven Roasted Turkey Melt Footlong Melt, Steak

Abxsed

Subway is going down hill. Like fr screw this place. This whole number system is the worst thing they can do. Employees obviously can not handle it. I have placed online orders multiple times for a #3 monster bc I love the bacon and extra cheese however it comes with some things I don’t like. When I order i specifically remove those items and even clarify it on the receipt for the employees to see exactly what I don’t want. I don’t understand why it’s so hard to read you would think if I put “no peppers or onions please” on the top of the receipt and also select to remove them in the ingredients that idk that means don’t put them on there as I’m very allergic. But no everytime I do this they act like they can’t read and throw it on there anyway. I’m done trying anymore. Screw subways number system

Atmosphere: 1

Food: 1

Service: 1

Daniel Henderson

This is by far the worst so I have ever been to in my life. Don’t even bother ordering online for pick up or delivery they’re gonna mess up the order regardless even if you give explicit instructions not to do some thing they’re still going to do it.

Atmosphere: 1

Food: 1

Service: 1

Erica Smaw

Just got #23 on Italian herb cheese bread. The bread was stale. I could barely chew it. I'm so disappointed. It sounded like paper ripping when pulled apart.

Atmosphere: 3

Food: 2

Service: 3

Hector Caro

Everything good except the employees didn't know how to heat up/toast the wrap. In the past they would heat up the meat (on my case chicken) with the cheese and then put it on the wrap. This time they put the chicken and cheese on the tortilla first then all in the oven.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Sweet Onion Chicken Teriyaki

Brian Causer

The store was clean and there were people seated in the restaurant eating. Two people ahead of me in the line. The guy takes care of one person but the was a newbie and struggled on orders. I had to wait until the guy took care of both people ahead of me and after he came and took care of

Atmosphere: 4

Food: 4

Service: 3

Katie W.

Worst customer service here tonight. The employee was rude and the toppings were frozen. Gross.

Megan Eggers

Thank you to the new hire for being so kind to me. You're doing great so far, sweetheart. I appreciate your humor and the sammich you made. ?

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