Taco Bell

12126 Jefferson Ave, Newport News
(757) 930-0058

Recent Reviews

Sort by
Alex Tee

I’d always come here and get 3 meals and 2 cups of water. Now water cost .89? That’s insane. Definitely won’t ever be coming back ever again if you won’t let people have a free cup of water with the $15 worth of food they are buying

Atmosphere: 2

Food: 4

Service: 1

Roy F

Two tacos 30 minutes? Two people working one guy was just walking around in circles not knowing where he was,
How can you remain in business?

Atmosphere: 3

Food: 4

Service: 1

imani hicks

Food was fresh and hot when I got it and very nice atmosphere. Jazz def hooked me up withy meal 10/10 service from here

Atmosphere: 5

Food: 5

Service: 5

Joseph Ament

Had to wait over twenty minutes for two burritos and one taco. Zero management on site. We were told a new person was preparing food. All other employees were not assisting. Avoid if you pulled off the highway looking for fast food.

Atmosphere: 1

Food: 4

Service: 1

Jon D.

To the owner of this business if you value it, please consider replacing management and some staff. These individuals were rude and creating a mockery of an order we were placing at the drive thru window. The food was also not fresh. The order was placed at around 720pm today.

Food: 1

Service: 1

Takiera Whitaker

Very rude. First of all if you don’t want a job that deals with customer service then find another job doing something else. They don’t greet you at the window they just wait on you to order. Then has the nerve to say we were waiting on you ummmmm no ma’am I was waiting on y’all. No ma’am with the back and forth just do your job. Didn’t hear nothing. No apology and then a greeting or nothing. No thanks. Not the first time this has happened at this location by target. Putting a few dollars in yall pocket at this location isn’t worth it. Management/ppl all across the board need to do better when they hire certain ppl. On top of this 2 no tomato tacos had tomatoes on them. No thanks. Won’t be back. Please get it together for the sake of others who visit here.

6/8/2025
I despise this Taco Bell but my oldest got baptized and really wanted Taco Bell. So I gave in and stopped at this location she ordered from her phone so I get to proceed to tell them her name and then asked if she could change her freeze a regular baja. Before the lady that was helping me in drive through could respond, someone else wearing a headset (I’m assuming the manager) proceeds in the background saying we don’t do that here dang we don’t have it get what you get. And I’m like whoever that is in the background she don’t gotta do all that like are you serious!!?? The lady who was helping me apologized but it’s the fact I heard her and that person never apologized or anything. Like girl I can’t help it that you don’t like your job or having a bad ay or WHATEVER. Don’t do all that. This Taco Bell is the worst ever and HARDLY ANY OF THEM have good customer service skills. Ugh! Irks my nerves because there ks always something and she wouldn’t give me her name because I had already said at the window I’m calling corporate. They need to replace some ppl at this location because I could be wrong, but it looks like the same manager that messed my order wrong years ago…. I don’t forget too many faces and names smh

Kelly Williams

I went there to eat with my daughter, when an entire loud verbal argument happened between the staff. You could hear the whole argument in the eating area. Most of the tables were dirty, it looks like the staff doesn't wipe down customer tables before/after they eat. The food is what you would typically expect.

Atmosphere: 2

Food: 3

Service: 2

CeCe BB

Food ok

Atmosphere: 4

Food: 4

Service: 4

Ben Tidwell

Food was Spicier than normal, also took over 15 minutes to get food with only one other party in the store

Atmosphere: 2

Food: 3

Service: 2

GDPRIYBUENA VISITS

Dietary restrictions: 1050 WEST MERCURY BOULEVARD HAMPTON VIRGINIA 23667
REMOVE ALL POLICE DEPARTMENT
KILGORE AVE

Recommended dishes: Mexican Pizza

Paul

3/1/25 The average wait time inside the restaurant is about 30+ minutes. The lobby is filled with people waiting for their food. If I hadn’t already paid I would just leave.

Atmosphere: 1

Food: 3

Service: 1

AYE M

Attempted to add a drink at the pick up window for my toddler, the guy who takes his job too seriously wouldn't allow it, said I had to get back in a 30 mins line..... i get not ordering extra food but common sense would say "hey it's a small drink no big deal" but no... So I walked in and got the drink same dude took the order and handed it to me before the car behind me got their food. I just couldn't help but laugh. It's like this guy just enjoyed being able to give someone a hard time or something. Kind weird behavior and as a business owner myself I'd be so embarrassed if this is what was going on at my establishment.

Tracy Gilmore

Chicken nuggets were great. Now only if they made it into a combo meal.

Atmosphere: 5

Food: 5

Service: 5

Brad Jones

Was hungry and tried cantina chicken crispy taco. It was really good! They brought food to the table, nice touch.

Atmosphere: 4

Food: 5

Service: 5

Nicole Spivey

My chaloopers were very dry and crusty

Food: 1

Service: 4

Loading...