Tropical Smoothie Cafe

Smoothies are awesome. The food would have received 5 stars but they tend to over do it with the sauces/dressing.

Good smoothies, great location, service was decent. They were out of protein that I wanted though

This location at Jefferson Common is definitely my family & I favorite Tropical Smoothie to visit because they make the best Beach Bum in the city. However today was a bad experience because we ordered sandwiches with our meal as we alway's do but the cashier Jaquan (manager) made us flatbread wraps instead. We didn't notice this until we got home which isn't far from the shop so we came back. One young lady came out & we let her know that our order was made wrong she said no problem we'll make it correctly & we said Thank You. Next thing Jaquan (manager) came out & accused us of ordering flatbread & made a big embarrassing deal about it. After arguing he offered a refund w/ the re-made food, we declined the refund & said we just want the food we originally ordered. We told him that we didn't order flatbread wraps because like anybody else we're not going to order something we never ever eat & we let Jaquan know that everytime we come to that location he is always disrespectful not only with us but other patrons as well. Mind you we've been patrons at this location well before covid when the owners worked there daily & never had a problem until Jaquan started working there!! We have witnessed his disrespectful behavior most times he's on duty. He has a very sassy mouth & he's even disrespected elderly women for no reason that have been in line ahead us, he is bad for business in my opinion!!

Best place for a drink

This is my favorite spot. Good food. Good smoothies. Always quick and fast especially for not ordering online. All around my favorite smoothie place and one of my go tos for a lunch break.

The girl at the front provided wonderful service! Great food!

Took my daughter and her friend they were very pleased with their smoothies

Pick up two smoothies to go.

Always a pleasant experience at this location. Jaleah provided wonderful service!

I’ve had problems with this location in the past but never complained. Today I ordered a smoothie at 5:06 it is now 830 and I still have my “smoothie” because the bottom of it is filled with crushed ice. I just tried to call the location that doesn’t close until 9 and received no answer.

Most of my visits here have been decent but this is the 3rd time I’ve had an issue. I stopped coming here for a while because despite placing a mobile order through the app ahead of time, I always had to wait when I got there. Couldn’t risk being late trying to grab breakfast on my way to work.

I had some extra time today so I placed my order and showed up 10 minutes later. There was a line, it hadn’t been started, no big deal I expected it. But I waited there 15 minutes, now a total of 25 minutes since I placed the order, and they handed out everyone’s order who had been in line before mine. I finally got mine, and the side of Jalapeño corn (that I paid extra for over chips), was ice cold. Literally ice crystals were still in it.

I brought it back and asked if I could swap it for a cookie or something because I was now running late and didn’t have time to wait for them to make another one. I was told no, that I could have chips, but the chips are free with an entree and I had paid more to not have those. He wound up refunding me telling me to calm down even though I never raised my voice or anything. I just said it didn’t make sense for me to pay extra for a free side. Never got my side and I was late now so I didn’t have time to argue.

Just disappointed overall and I’ll be making the commute to the mall location from now on.

Walked in this location at 9:15 wanted to order a acai bowl and the staff told me he couldn’t make it because they close try kitchen and can’t make anything. Which didn’t make any sense they could’ve made it and clean up before 9:30…. Definitely wouldn’t come to this location anymore…. And guess I didn’t need the bowl but was gonna have it for the morning.

Atmosphere: 1

Service: 1

Always like tropical smoothies cafe food always awesome

Parking: Can find a parking in front of of the store we have walk like 5 mns after parking

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Juice

THIS IS THE WORST LOCATION AFTER TODAY. This one in Jefferson Commons used to be one of my go to’s but the experience I had today with a newer employee there was horrible. While I placed my order, the cashier was a younger male that gave me attitude and rushed me to order and rolled his eyes IN FRONT OF MY FACE when I explained to him I had a coupon I was using for my smoothie. I ordered the ACAI BERRY BOOST like I usually do and when he made it and I tasted it, IT WAS DISGUSTING. Very bland, zero sweetness and super running and loose. THE WORSE SMOOTHIE I’ve even gotten from them and this location is my local one. I come here at least twice a week and NEVER had anything wrong with my smoothies or food until today and the service was trash. I told the cashier, and he rolled his eyes AGAIN AND STORMED OFF STATING HE WOULD REMAKE IT. WHEN HE REMADE IT, HE SLAMMED THE CUP ON THE COUNTER AND POINTED AT IT AND WALKED OFF INTO THE BACK. The remade smoothie smoothie was even worse. I was so pissed. I threw them both away and left.

Atmosphere: 1

Service: 1

Healthier option. The food is great. Decent value.

Atmosphere: 5

Food: 5

Service: 5