Back Bay Bistro
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This place was one of the worst food I’ve had in a while. Waited 45 mins for the food and there were only 3-4 other tables in there. We kept asking how long because we needed to make our flight. The waiter said they are plating now and still 15 minutes later… no food. We got up, went to the server window I ask for them to put the food in take out boxes, just to find out that the food still wasn’t even plated. Now let’s get to food, horrible. The calamari tasted like frito lay chips, wings were on a diet and fries were definitely stale. If I could post this with zero stars I would. Now I’m sitting on this flight, mad with bubble guts. Avoid at all cost !!!!
Atmosphere: 1
Food: 1
Service: 1
Ordered an entree salad and many leaves were rotten on the edges - black. I couldn’t really eat the meal, and the server never checked back. Can’t remember the last time I left a tip this small…
Atmosphere: 3
Food: 1
Service: 2
Food is awful. The chicken sandwich is bland dry and overcooked. These are advertised as fries but they are dry bland potato wedges…not an ounce of seasoning. Overpriced and inedible.
And what’s the purpose of a plate that barely fits your food? You eat and food falls on the table.
Atmosphere: 1
Food: 1
Service: 1
Got the grilled chicken sandwich, the patty was small, not very seasoned, and tasted baked ~$19. Didn't see a server, no one was cleaning tables, asked the food runner for a side of ranch for fries and it was going to be ~$2.
Atmosphere: 2
Food: 2
Service: 1
I so dislike forced ordering with qr code and the site is not intuitive to understand if you can customise
Food ok, dressing way to spicy on salad
Atmosphere: 4
Food: 4
Service: 1
Got food poisoning here yesterday and had to miss my flight because of it. Don’t order the breakfast burrito and also not sure why they play club dance music at 9:30am.
Atmosphere: 1
Food: 1
Service: 1
“Subpar food with no service at airport prices.” This would be their tagline if they had one. I would say bad service but I technically didn’t receive any.
The fish of the day Mahi Mahi was over cooked, the steamed vegetables weren’t cooked because they were bad and not serveable to customers
Atmosphere: 4
Food: 2
Service: 4
Ronda is an amazing bar tender. She served me very well and kept up with my orders and refills. Ronda was vigilant and a great time. She made my group laugh with great conversation. Thank you Ronda!
Atmosphere: 4
Food: 4
Service: 5
It’s an airport restaurant so our expectations were modest but this place is alright, way better than in many reviews. Fast service, chicken sandwich cane in 5 minutes and was good, and a very nice view.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Crazy price ....
I ordered my food. My water was served promptly but I waited 1 hour for a chicken Cesar salad. I asked the waitress about it as many people who arrived after me were being served their meals. I finally got up and told the waitress to go ahead and cancel the order. Save yourself the hassle and eat prior to security or prior to arriving to the airport all together.
Atmosphere: 1
Food: 1
Service: 1
If I could leave zero stars I would. I don’t really appreciate having to use a QR code to order, but I get it. Waited 30+ minutes for our food. Nothing fancy, just a Caesar salad, a chicken sandwich, and fries. We asked a staff member about how much longer it would be. He looked at the order on my husband’s phone and said, “oh it’s ready, do you want me to go get it?”
Uh yeah we do! Anyway, the place is dirty, over crowded, and slow. I do not recommend and will not return.
Atmosphere: 1
Food: 2
Service: 1
Took an hour to get our food on 9/13/2025. I ordered the crispy fried chicken meal with mashed potatoes and gravy, biscuit and brocolli. Chicken were over cooked, no gravy they said they run out. Brocolli was cold. Biscuit was hard and cold. Horrible experience as a first time customer. The table behind us waited an hour and a half to get their food. Needless to say, I returned my food. I don’t recommend this restaurant. Just awful!
Atmosphere: 1
Food: 1
Service: 1
My wife ordered the crispy fried chicken meal for lunch. After waiting 40 minutes, she was served well over cooked, dry fried chicken and they forgot to include gravy with the mashed potatoes. Terrible food, terrible service. She returned her lunch for a refund. Go elsewhere.
Food: 1
Service: 1
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