Service was terrible and very slow even though there were only a couple of customers. They were out of forks and turned off the ice machine. They told us they couldn't turn it back on and didn't have any in the back. They barely put any meat in the bowl, most of it was lettuce. This is the worst location I've ever been to and it degrades the experience of being in Ghent. It should be shut down so a local restaurant can show them how to run a business.
Atmosphere: 2
Food: 2
Service: 1
Gerald Manzanares Jr
Very good visit
Atmosphere: 5
Food: 5
Service: 5
GRACE XIA
Order online, appears to be slower than in the store.
Atmosphere: 5
Food: 5
Service: 4
Valerie Velez
I have been a loyal customer of Chipotle for many years, I order online through the app several times per week - it's a vice, but this is my favorite food and it's worth it to me. Lately the quality of food from this store has been really sloppy, but today was the final straw when my rice was severely undercooked. Mistakes happen, but the galling part is that Chipotle has removed any way to EVER SPEAK TO A HUMAN TO RESOLVE A MISTAKE. I was given the run around by the text chat bot and then a voice chatbot when I attempted to call the store. Well if I can't get a resolution when you screw up you'll never get another dollar out of me. I have no respect for such poor customer service. I will no longer spend my usual few hundred dollars a week here - it's not worth it. You can't assume that customers will accept this kind of treatment. Brands always respond to reviews like this, 'oh, we're sorry you had a bad experience, please reach out to us...' No thanks, I don't want anything from you. You've lost a high-dollar customer, permanently.
Food: 1
Service: 1
Chris Barksdale
Shouldn’t take over 30 minutes for a order that’s supposed to be ready around 11:00am
Customer service was not good at all it was my first time trying yall food was very disappointing steak was tuff
Atmosphere: 3
Food: 1
Service: 1
Ahmad Zeiaei
Alright I know chipotle has a recent reputation for small portion sizes but $16 for this?? And that’s after they made their bowls smaller already??? Yea no. It’s so bad they just turned me away from chipotle for good. Ridiculous.
After visiting this chipotle I can see why they have a two star rating. Associates inside clearly have an attitude And act as though it’s a burden to serve customers. Would not recommend this chipotle to anyone I care for.
Atmosphere: 2
Food: 5
Service: 2
Julien Rodriguez
Best chipotle I’ve been to in Norfolk. Portions were great, staff were amazing, and they definitely brought the mood up in there. Would drive the extra 4 miles to come back!
Atmosphere: 5
Food: 5
Service: 5
Can Can
The staff is very slow. I am a courier and no one cares about me. They steal my time.
Service: 1
Serving455 Face667
The particular branch is so bad that they don’t allow you to make complaints to the actual store. They turned two different door dash drivers away in the same day! It took over an hour to get our food and we live down the street. We are quarantined so no we can’t just drive down to get it. Just skip it and order somewhere else. Never again.
Atmosphere: 1
Food: 1
Service: 1
Tyler Lynn
Not open when they’re supposed to be. Always incredibly slow
Service was terrible and very slow even though there were only a couple of customers. They were out of forks and turned off the ice machine. They told us they couldn't turn it back on and didn't have any in the back. They barely put any meat in the bowl, most of it was lettuce. This is the worst location I've ever been to and it degrades the experience of being in Ghent. It should be shut down so a local restaurant can show them how to run a business.
Atmosphere: 2
Food: 2
Service: 1
Very good visit
Atmosphere: 5
Food: 5
Service: 5
Order online, appears to be slower than in the store.
Atmosphere: 5
Food: 5
Service: 4
I have been a loyal customer of Chipotle for many years, I order online through the app several times per week - it's a vice, but this is my favorite food and it's worth it to me. Lately the quality of food from this store has been really sloppy, but today was the final straw when my rice was severely undercooked. Mistakes happen, but the galling part is that Chipotle has removed any way to EVER SPEAK TO A HUMAN TO RESOLVE A MISTAKE. I was given the run around by the text chat bot and then a voice chatbot when I attempted to call the store. Well if I can't get a resolution when you screw up you'll never get another dollar out of me. I have no respect for such poor customer service. I will no longer spend my usual few hundred dollars a week here - it's not worth it. You can't assume that customers will accept this kind of treatment. Brands always respond to reviews like this, 'oh, we're sorry you had a bad experience, please reach out to us...' No thanks, I don't want anything from you. You've lost a high-dollar customer, permanently.
Food: 1
Service: 1
Shouldn’t take over 30 minutes for a order that’s supposed to be ready around 11:00am
Service: 1
They are very friendly and good with people
Atmosphere: 5
Food: 5
Service: 5
Outstanding customer service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build-Your-Own Chipotle, Salad
Customer service was not good at all it was my first time trying yall food was very disappointing steak was tuff
Atmosphere: 3
Food: 1
Service: 1
Alright I know chipotle has a recent reputation for small portion sizes but $16 for this?? And that’s after they made their bowls smaller already??? Yea no. It’s so bad they just turned me away from chipotle for good. Ridiculous.
Atmosphere: 4
Food: 2
Service: 4
I will be a coming back !!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
After visiting this chipotle I can see why they have a two star rating. Associates inside clearly have an attitude And act as though it’s a burden to serve customers. Would not recommend this chipotle to anyone I care for.
Atmosphere: 2
Food: 5
Service: 2
Best chipotle I’ve been to in Norfolk. Portions were great, staff were amazing, and they definitely brought the mood up in there. Would drive the extra 4 miles to come back!
Atmosphere: 5
Food: 5
Service: 5
The staff is very slow. I am a courier and no one cares about me. They steal my time.
Service: 1
The particular branch is so bad that they don’t allow you to make complaints to the actual store. They turned two different door dash drivers away in the same day! It took over an hour to get our food and we live down the street. We are quarantined so no we can’t just drive down to get it. Just skip it and order somewhere else. Never again.
Atmosphere: 1
Food: 1
Service: 1
Not open when they’re supposed to be. Always incredibly slow
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