Chipotle Mexican Grill
1087 N Military Hwy, Norfolk
(757) 351-0625
Recent Reviews
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Worse customer service ever!
Atmosphere: 1
Service: 1
Where is the health inspector dirty dishes for customers to see!! The lobby filthy tables disgusting food everywhere lazy staff I seen a European roach as well shut it down like John taffer on bar rescue!!!
Atmosphere: 1
Food: 1
Service: 1
Was not hungry, just stopped by to check it out.
Atmosphere: 5
Service: 5
Best food,rice was soft,chicken was yummy and they had all the items available,the restaurant was clean and all the employees were really friendly and helpful. Will definitely frequent this location.
Atmosphere: 5
Food: 5
Service: 5
Best I ever had.
Atmosphere: 5
Food: 5
Service: 5
Dude.. Taz & Christian are so awesome! They were so patient with me because I've been waiting for the Carne to come back and Christian made a fresh batch for me just to please me. Then Taz was so understanding and just the sweetest asking if she wanted her to remake my tortilla! Literally one of the best customer services I've had in a long time!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Burrito
This is the worst chipotle ever I arrived at the location at 9:45pm to be told they are out of all the meats except carne asada along with being out of other food items . And they weren’t cooking anymore despite them closing at 11pm. This is unacceptable ! This hasn’t been my first experience with this location “running” out of certain items .
Atmosphere: 1
Food: 1
Service: 1
The food itself tasted pretty good and pretty standard for Chipotle. Plenty of rice, a little light on beans and protein. Cashier was not very friendly, mumbled while speaking and could barely understand. Not well stocked - missing forks, spoons, napkins and water.
Bathroom was super nasty. No soap or paper towels.
Atmosphere: 2
Food: 3
Service: 2
Bruh… Chipotle’s running their kitchen like a government shutdown, confused staff, missing departments, and zero accountability. My bowl looked like it got caught in budget cuts: six sad pieces of lettuce, a whole damn flood of red salsa drowning everything, and no sour cream in sight.
They keep raising prices like they’re funding a stimulus package, but the quality’s been on strike since 2023. If this was Congress, they’d still be arguing over who forgot the guac while the salsa floods the economy.
At this point, Chipotle ain’t serving food, they’re serving disappointment with a side of “try us again if you hate yourself.” Whoever’s in charge back there needs to clock out, regroup, and come back when they remember what a burrito’s supposed to look like.
Atmosphere: 4
Food: 1
Service: 2
it’s was not clean inside of the building they had no food prep and the service was bad they didn’t speak and got and attitude when i asked for extra rice the food was nasty it taste like it has no flavor.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We ordered catering for a meeting and our Dasher arrived 45 minutes late! Not his fault. He kept in contact with me the entire time letting me know what was going on and that the restaurant was short handed and running behind. Knocked off a star because it was so late.
Food: 5
Service: 5
Order 17 minutes past promised and still no vinaigrette once completed. Left without it to avoid waiting even longer. Irritating watching employees lollygag with a line that’s building. Witnessed hair scratching and pulling up pants several times during my wait. Do better.
Atmosphere: 1
Food: 1
Service: 1
This place is so dirty. I don’t know how they have a license to serve food. You’re better off eating out of the dumpster.
I just got an order from there from Uber eats the bowl had so much water in it . It was nasty ! I couldn’t get no refund back
Food: 1
This company been slipping hard, falling off like acorns in the fall, rolling down the street with no direction. Chipotle used to feel like quality, now it feels like a gamble every time I order. Am I getting dinner or just a bag of missing items and excuses?
This time, y’all forgot my side of rice, red chimichurri, and a tortilla. Again. I shouldn’t have to check my bag every single time like I’m reviewing homework after school. That’s not my job, that’s supposed to be yours.
And let’s be honest, if you’re gonna keep raising prices, at least raise the standards too. Chick-fil-A got teenagers running full operations smoother than Chipotle employees who can’t get one order right. It’s embarrassing at this point.
You talk about your slogan “For Real,” but what’s real is the disappointment. What’s real is your stock dropping 34.5% year-to-date. Im going to keep it going.What’s real is customers losing trust cause your service feels lazy, inconsistent, and careless. “Food with Integrity,” y’all say? Cool slogan, too bad the integrity disappeared with the missing red chimichurr.
Atmosphere: 2
Food: 3
Service: 1
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