I went in and ordered my food half and half steak and chicken and I got charged with a steak bowl and extra steak and then when I asked about it he responded extremely rudely
Lisa Morin
My online order wasn't correct by any stretch of the imagination. I didn't have time to go back during my lunchtime and I just threw the burrito out. Fortunately, I'd ordered chips and queso, which is what I had for lunch. Lesson learned: Open your online order while you're still in the restaurant because you can't just trust it will be correct. Accidents happen.
TheFlyingFishMan
Out of almost every topping one hour and 30 minutes before closing and was missing ingredients in my online order.
Parker Starr
This place is so garbage, fire everybody. Rice be having hella salt and the cross contaminating is insane. Food is just gross never been to a worse chipotle I swear
Blasian NaNa
Customer service is poor they have attitudes when you ask for extra stuff one girl slammed my food on the counter
Atmosphere: 1
Food: 2
Service: 1
ETHAN REISER
I accidentally forgot to ask for veggies at the first station. I was very polite when I asked for them but I was denied because I was too much of a “pain” I am quite upset and did not have the happy experience one should have at chipotle. Food was great could have been better with some veggies.
Atmosphere: 1
Food: 3
Service: 1
Kaela Colonna
Do not order pick up from the restaurant, whether from the app or some third party site. EVERY TIME. And I do mean every single time I order pick up from this place, things are missing from my bowls, they don’t acknowledge the “extra lettuce” or any extra stuff you ask, and this most recent steak bowl I ordered I got 7 pieces of steak. I’ve ordered from here occasionally over the last three years and every time I order pick up I get burned. If you go in, the service is great, the order turns out perfect, and I’m happy. Please don’t order take out from here.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
Jonathan Garrett
Really excellent experience here. We ordered a kind of complex order, but the ladies who worked here took it on like Champs. They could have easily been impatient, but they excelled! The one on the salsa line even rolled my FAT burrito without LOOKING - PERFECTLY. That is how good they are at this location. 10/10 experience. Make sure you bring a little extra cash for the tip, they certainly deserve it. Bravo!
Atmosphere: 5
Food: 5
Service: 5
Phil Pesek
This store is in a state of collapse. There are are probably 50 people all waiting for online orders. The staff are slowly making food, apparently perplexed at which order should be made next. They are out of a bunch of random ingredients—asking people if its “okay” they won’t get what they ordered, but refusing refunds if it’s not (“you have to go online”). 21 minutes after promise time and my order is not ready. Fire the manager.
Atmosphere: 1
Food: 3
Service: 1
Naomi Brillhart
One of the best Chipotles I tend to frequent - my experience with staff has always been pleasant, and they make the best and tastiest carne asada whenever corporate sells the protein. It’s also a walking distance from my workplace. I wish my nearby Chipotles were just as good as this location.
I ordered two $7.50 bowls and I wanted to redeem my reward for free guacamole. The register woman was extremely rude to me and my friend. And when my friend tried to grab the guacamole that I scanned TWICE for the reward the woman snatched it from her.Not only that she charged me for guacamole I didn’t even buy and the only reason I didn’t go back is because my friend told me not to embarrass the workers…fix your environment
Atmosphere: 1
Food: 1
Service: 1
akhsanul islam
A good place to grab lunch. They saved me from starvation.
Caroline Dalla Betta
Ordered Uber eats pick up and when I arrived I was told it was not ready but that they would also not prepare it until they did not have anyone in line. Well people kept coming in. Was told to cancel my order and then had to deal with getting a refund because Uber said I was the one cancelling. Waste of time.
Erik Rasmussen
Best chipotle in Norfolk - shoutout the
Atmosphere: 5
Food: 5
Service: 5
Cree M
Service wise it was great, especially considering they are young adults. Food wise nah. The fajita peppers weren’t cooked, just all raw veggies. The steak was overrrr cooked. The downsize of having a restaurant with kids working
I went in and ordered my food half and half steak and chicken and I got charged with a steak bowl and extra steak and then when I asked about it he responded extremely rudely
My online order wasn't correct by any stretch of the imagination. I didn't have time to go back during my lunchtime and I just threw the burrito out. Fortunately, I'd ordered chips and queso, which is what I had for lunch. Lesson learned: Open your online order while you're still in the restaurant because you can't just trust it will be correct. Accidents happen.
Out of almost every topping one hour and 30 minutes before closing and was missing ingredients in my online order.
This place is so garbage, fire everybody. Rice be having hella salt and the cross contaminating is insane. Food is just gross never been to a worse chipotle I swear
Customer service is poor they have attitudes when you ask for extra stuff one girl slammed my food on the counter
Atmosphere: 1
Food: 2
Service: 1
I accidentally forgot to ask for veggies at the first station. I was very polite when I asked for them but I was denied because I was too much of a “pain” I am quite upset and did not have the happy experience one should have at chipotle. Food was great could have been better with some veggies.
Atmosphere: 1
Food: 3
Service: 1
Do not order pick up from the restaurant, whether from the app or some third party site. EVERY TIME. And I do mean every single time I order pick up from this place, things are missing from my bowls, they don’t acknowledge the “extra lettuce” or any extra stuff you ask, and this most recent steak bowl I ordered I got 7 pieces of steak. I’ve ordered from here occasionally over the last three years and every time I order pick up I get burned. If you go in, the service is great, the order turns out perfect, and I’m happy. Please don’t order take out from here.
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
Really excellent experience here. We ordered a kind of complex order, but the ladies who worked here took it on like Champs. They could have easily been impatient, but they excelled! The one on the salsa line even rolled my FAT burrito without LOOKING - PERFECTLY. That is how good they are at this location. 10/10 experience. Make sure you bring a little extra cash for the tip, they certainly deserve it. Bravo!
Atmosphere: 5
Food: 5
Service: 5
This store is in a state of collapse. There are are probably 50 people all waiting for online orders. The staff are slowly making food, apparently perplexed at which order should be made next. They are out of a bunch of random ingredients—asking people if its “okay” they won’t get what they ordered, but refusing refunds if it’s not (“you have to go online”). 21 minutes after promise time and my order is not ready. Fire the manager.
Atmosphere: 1
Food: 3
Service: 1
One of the best Chipotles I tend to frequent - my experience with staff has always been pleasant, and they make the best and tastiest carne asada whenever corporate sells the protein. It’s also a walking distance from my workplace. I wish my nearby Chipotles were just as good as this location.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I ordered two $7.50 bowls and I wanted to redeem my reward for free guacamole. The register woman was extremely rude to me and my friend. And when my friend tried to grab the guacamole that I scanned TWICE for the reward the woman snatched it from her.Not only that she charged me for guacamole I didn’t even buy and the only reason I didn’t go back is because my friend told me not to embarrass the workers…fix your environment
Atmosphere: 1
Food: 1
Service: 1
A good place to grab lunch. They saved me from starvation.
Ordered Uber eats pick up and when I arrived I was told it was not ready but that they would also not prepare it until they did not have anyone in line. Well people kept coming in. Was told to cancel my order and then had to deal with getting a refund because Uber said I was the one cancelling. Waste of time.
Best chipotle in Norfolk - shoutout the
Atmosphere: 5
Food: 5
Service: 5
Service wise it was great, especially considering they are young adults. Food wise nah. The fajita peppers weren’t cooked, just all raw veggies. The steak was overrrr cooked. The downsize of having a restaurant with kids working
Atmosphere: 1
Food: 1
Service: 5
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