Hours are wrong on Google Maps and the door. The young lady at the window told me they close at 7, but everything else says 8.
amani salomon
Manager rude… didn’t even try to help with the issue and came off uninterested in his role. Needs to learn how to be more personable with customers!
Atmosphere: 2
Food: 5
Service: 3
Mesha Lashaun
I just went there I’m new to ordering coffee they rush you and this particular girl with red glasses was not welcoming . I ordered the same coffee today as yesterday (I wanna say yesterday service was better ), today I got a dark ice coffee and it looks like there was no creamer in it. I asked for more they were laughing ? And she just was weirdly tense about it definitely just not feeling good about going there anymore just cause it’s hit or miss with the coffee like I’m said I’m new to ordering but for the person to make you feel like you bothering them is weird.
Atmosphere: 3
Food: 4
Service: 2
Kirk Springer
Worst fast-food experience in 2024. The sausage egg and cheese croissant was handed to me cold, the slice of American cheese was chilly. The staff was staring out the window to see if I would take a bite. The only consolation I have is knowing these same staff members will still be working fast-food in thirty years. If they cannot do a minimum wage job correctly, they will never move to a better job.
Atmosphere: 1
Food: 1
Service: 1
Val Rickmon
Outstanding job Alex you’re one of a kind…I haven’t experienced good customer service you gave to me and everyone in your presence on my visit in years..you made my day…
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Enzo Plude
Got the order entirely wrong. Even stated they confused which coffee they had made which was said with the confidence that we did not hear it. Then continued to add foam and toppings onto the wrong coffee
Atmosphere: 1
Food: 1
Service: 1
Beee
I went to this location on 9/15/2024 at around noon. Ive gone to this location since 2018 and have mixed experiences each time that I’ve gone. Ive never had exceptional service or food however I expect to have better treatment than what I received today.
I pulled up to the speaker and waited patiently for someone. No one said anything so I then said “hello” and then waited again. No one responded so I pulled around thinking I could get better assistance at the window. I then went to the window after waiting for the car ahead of me to leave. When the employee came to the window i explained everything to her and she told me I would need to go back around in the drive thru. I wasn’t too upset but I also didn't feel another trip around the drive thru was the best service either. I did become upset when I heard the lady in the back speaking more aggressively in the background. She tells her that she said something and i needed to go back around. I heard this and this caused me to feel undervalued as a customer because I didn’t feel that was efficient enough and her tone was unprofessional. I asked for her name and was told they wouldn’t give that information to me which was another unsettling aspect of this situation.
Another lady comes to the window and acknowledges me and listens attentively however she offered no reassurance other than the speaker was messed up. She then reiterates the message and tells me I have to go around back through the drive through.
I left the establishment and didnt order my coffee. I’m honestly shocked at this level of service given to me today. I guess I come from a different time where I expect better customer service. I was hoping to get an apology. “I’m sorry for the inconvenience we caused you back there, sure we can take your order here.” What happened to that level of care?
I’m disappointed and they had at least twelve people behind the counter standing around.
Atmosphere: 1
Food: 1
Service: 1
Chris Parker
Their sandwiches have come a long way. Sour dough breakfast sandwich was really good.
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Pepper Bacon Egg and Cheese Croissant
Rachel Croxton (Fern)
It's interesting that people are having a bad experience at this dunkin, I've literally never have a bad experience, I go here 7days a week . I actually drive additional minutes to come to this dunkin rather then the one that is closest to me.
The staff is always extremely friendly, and my coffee is always phenomenal.
Mike specifically always gives me whip cream when the app won't let me add it, and is very polite and pleasant.
I come to this dunkin about twice a week and don’t typically leave reviews but it seems that the service and quality has been declining since the end of April. I decided to write this after waiting over 40 minutes for a mobile order (2 drinks) I Initially started inside but went to the drivethru after receiving no help. I then spent an additional 15 minutes in the drivethru with only one person in front of me who waited for one drink. The restaurant was clean and once I got to the window the girl that greeted me was very sweet but it truly wasn’t busy or understaffed enough for the wait time to be so bad
Atmosphere: 2
Food: 3
Service: 1
B Jones
I received 2 cold Ham and Cheese croissants, 6 hashbrowns and a strawberry flavored ice beverage! Needless to say I was disappointed and will NEVER recommend.
Atmosphere: 1
Food: 1
Service: 1
Rachel Croxton
It's interesting that people are having a bad experience at this dunkin, I've literally never have a bad experience, I go here 7days a week . I actually drive additional minutes to come to this dunkin rather then the one that is closest to me.
The staff is always extremely friendly, and my coffee is always phenomenal.
Mike specifically always gives me whip cream when the app won't let me add it, and is very polite and pleasant.
Atmosphere: 5
Food: 5
Service: 5
Michelle Jones
This location was the worst experience ever. I went inside to order and the floors and tables were dirty. All of the employees were in a bad mood. They seemed to have bad vibes,the energy in the store made me want to cancel my order. There were so many flies around the food I was disgusted. One employee was picking at their nose. I do not recommend this location.
I'm pretty sure they know who I am now
Hours are wrong on Google Maps and the door. The young lady at the window told me they close at 7, but everything else says 8.
Manager rude… didn’t even try to help with the issue and came off uninterested in his role. Needs to learn how to be more personable with customers!
Atmosphere: 2
Food: 5
Service: 3
I just went there I’m new to ordering coffee they rush you and this particular girl with red glasses was not welcoming . I ordered the same coffee today as yesterday (I wanna say yesterday service was better ), today I got a dark ice coffee and it looks like there was no creamer in it. I asked for more they were laughing ? And she just was weirdly tense about it definitely just not feeling good about going there anymore just cause it’s hit or miss with the coffee like I’m said I’m new to ordering but for the person to make you feel like you bothering them is weird.
Atmosphere: 3
Food: 4
Service: 2
Worst fast-food experience in 2024. The sausage egg and cheese croissant was handed to me cold, the slice of American cheese was chilly. The staff was staring out the window to see if I would take a bite. The only consolation I have is knowing these same staff members will still be working fast-food in thirty years. If they cannot do a minimum wage job correctly, they will never move to a better job.
Atmosphere: 1
Food: 1
Service: 1
Outstanding job Alex you’re one of a kind…I haven’t experienced good customer service you gave to me and everyone in your presence on my visit in years..you made my day…
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
Got the order entirely wrong. Even stated they confused which coffee they had made which was said with the confidence that we did not hear it. Then continued to add foam and toppings onto the wrong coffee
Atmosphere: 1
Food: 1
Service: 1
I went to this location on 9/15/2024 at around noon. Ive gone to this location since 2018 and have mixed experiences each time that I’ve gone. Ive never had exceptional service or food however I expect to have better treatment than what I received today.
I pulled up to the speaker and waited patiently for someone. No one said anything so I then said “hello” and then waited again. No one responded so I pulled around thinking I could get better assistance at the window. I then went to the window after waiting for the car ahead of me to leave. When the employee came to the window i explained everything to her and she told me I would need to go back around in the drive thru. I wasn’t too upset but I also didn't feel another trip around the drive thru was the best service either. I did become upset when I heard the lady in the back speaking more aggressively in the background. She tells her that she said something and i needed to go back around. I heard this and this caused me to feel undervalued as a customer because I didn’t feel that was efficient enough and her tone was unprofessional. I asked for her name and was told they wouldn’t give that information to me which was another unsettling aspect of this situation.
Another lady comes to the window and acknowledges me and listens attentively however she offered no reassurance other than the speaker was messed up. She then reiterates the message and tells me I have to go around back through the drive through.
I left the establishment and didnt order my coffee. I’m honestly shocked at this level of service given to me today. I guess I come from a different time where I expect better customer service. I was hoping to get an apology. “I’m sorry for the inconvenience we caused you back there, sure we can take your order here.” What happened to that level of care?
I’m disappointed and they had at least twelve people behind the counter standing around.
Atmosphere: 1
Food: 1
Service: 1
Their sandwiches have come a long way. Sour dough breakfast sandwich was really good.
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Pepper Bacon Egg and Cheese Croissant
It's interesting that people are having a bad experience at this dunkin, I've literally never have a bad experience, I go here 7days a week . I actually drive additional minutes to come to this dunkin rather then the one that is closest to me.
The staff is always extremely friendly, and my coffee is always phenomenal.
Mike specifically always gives me whip cream when the app won't let me add it, and is very polite and pleasant.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I come to this dunkin about twice a week and don’t typically leave reviews but it seems that the service and quality has been declining since the end of April. I decided to write this after waiting over 40 minutes for a mobile order (2 drinks) I Initially started inside but went to the drivethru after receiving no help. I then spent an additional 15 minutes in the drivethru with only one person in front of me who waited for one drink. The restaurant was clean and once I got to the window the girl that greeted me was very sweet but it truly wasn’t busy or understaffed enough for the wait time to be so bad
Atmosphere: 2
Food: 3
Service: 1
I received 2 cold Ham and Cheese croissants, 6 hashbrowns and a strawberry flavored ice beverage! Needless to say I was disappointed and will NEVER recommend.
Atmosphere: 1
Food: 1
Service: 1
It's interesting that people are having a bad experience at this dunkin, I've literally never have a bad experience, I go here 7days a week . I actually drive additional minutes to come to this dunkin rather then the one that is closest to me.
The staff is always extremely friendly, and my coffee is always phenomenal.
Mike specifically always gives me whip cream when the app won't let me add it, and is very polite and pleasant.
Atmosphere: 5
Food: 5
Service: 5
This location was the worst experience ever. I went inside to order and the floors and tables were dirty. All of the employees were in a bad mood. They seemed to have bad vibes,the energy in the store made me want to cancel my order. There were so many flies around the food I was disgusted. One employee was picking at their nose. I do not recommend this location.
Atmosphere: 1
Food: 1
Service: 1
Always right, well almost always atleast.
Atmosphere: 5
Food: 5
Service: 5
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