I'd rather drive to chesapeake for dunkin than attempt to order here again.
Service: 1
Scot Deane
Fresh donuts always
Jamaris Rodriguez
I went to go order some donuts for my kids, a meal, and a coffee. I explained how I wanted to donuts and I asked for a dozen but I wanted them to be split in two boxes, and the Customer service sucks they don’t listen when you tell them you’re order and do things the lazy way. They threw my meal with 2 others orders and stuffed it in a small bag . 👎🏼 don’t recommend going to this dunkin.
Food: 1
Service: 1
isa cuce
Not good
Logan Mills
People here are very nice
Atmosphere: 5
Food: 5
Service: 5
Kayla Wilson
Guy on the speaker asked me three times to repeat my order, to which I said correctly the first three times. Then the fourth time I mistakenly said Kiwi Strawberry and he replied back we don’t have that knowing he heard me the first three times but was too busy hehehahaing in the background. Should’ve pulled off then but tried to give them a chance. Then pulled up to the window a lady took my card. I asked for the receipt (drive thrus are pretty sketchy these days) but she said they don’t give receipts. First time I’ve heard that but whatever. I ordered two drinks and a side of bacon. The drinks came out at a reasonable speed, maybe two minutes after I pulled up but the bacon took over five minutes so I’m thinking they’re making it fresh. She then came back to the window and asked you just had bacon right with an attitude to which I responded a simple yes. She reached back and grabbed a bag from a girl and said here then threw her hands up like she was trying to dismiss me for no reason whatsoever. Come to find out the bacon was RAW and COLD. I went inside to ask for a refund because quite frankly I was over it at this point and she had the nerve to ask me for my receipt. I said you clearly said at the window we don’t give receipts so how am I supposed to provide a receipt. She shrugged her shoulders and said oh well and walked off. I left the bacon on the counter and left. Never going back.
Atmosphere: 1
Food: 1
Service: 1
Desiree J
Pull up at 6 and the doors already closed. Pull up to drive thru and they ran out of everything according to the worker. Management needs to start doing surprise visits.
Jazmyn
Ordered my drink without whip cream, was handed drink with whip cream. When I pointed this out to an associate, she attempted to just scoop the whip cream off with a spoon until I mentioned that the request was due to an allergy and asked that the drink be remade. I didn't ask for something out of routine for funsies.
Dietary restrictions: I guess make sure to tell them at the speaker that requests are due to health and safety reasons. They aren't who has to pay the ER copay??♀️
Gopi Siddanna Betageri
These guys work really hard to ensure customer is satisfied. I have been here many times since 2022 and their quality never changed. I must say this is one of the best Dunkin in Virginia Beach.
Worst Dunkin Donut location. I’ve had not the best experience there so I go to a diff location. However, I’m stuck in bed after surgery so I order a custom latte, everything bagel bites, and snackin’ bacon. The bacon was missing, no straw, and the bites were cold. I called the store 7 times no answer and had to leave a message. My son had to o go back up there and get the rest of my food and a straw. He tells the employee that his mom was trying to call ahead cause the order is missing items and she responds, “oh you can’t call here.” Then why would y’all have a business phone? To conduct business which includes messing up orders. And the two stars were for timing as it was we ready upon pick up, other than that, just no. Just pick another location cause this one is not it.
Karen Daniel
Donuts are kind of stale. My bagel was dirty with some green sauce all over it. ??
Atmosphere: 3
Food: 2
Service: 4
Blackmullet
If you love horrible service, this Dunkin is for you! I really hate this location, but they still have the seasonal pumpkin swirl. This location is near a couple of dirty hotels. We all know what comes with that. 0745am, I was not greeted at all. The young woman had a frown and unpleasant attitude. I thought is was something I did, so I asked her why are you frowning? She snap back quickly and forcefully, what do you want!? I said, Oookay, ordered my coffee and got out of there asap. I will not return to this location anytime soon. Too many hairhats and fake eyelashes. Dunkin obviously doesn't care about customer service.
Atmosphere: 1
Food: 3
Service: 1
Iranette Coston
Better than Krispie Kreme. They move fast even with a line in the drive thru. Welcoming environment too the inside closes a little early, but the drive thru is still open. They the M.V.P though ❤️ especially with the coffee.
I'd rather drive to chesapeake for dunkin than attempt to order here again.
Service: 1
Fresh donuts always
I went to go order some donuts for my kids, a meal, and a coffee. I explained how I wanted to donuts and I asked for a dozen but I wanted them to be split in two boxes, and the
Customer service sucks they don’t listen when you tell them you’re order and do things the lazy way. They threw my meal with 2 others orders and stuffed it in a small bag . 👎🏼 don’t recommend going to this dunkin.
Food: 1
Service: 1
Not good
People here are very nice
Atmosphere: 5
Food: 5
Service: 5
Guy on the speaker asked me three times to repeat my order, to which I said correctly the first three times. Then the fourth time I mistakenly said Kiwi Strawberry and he replied back we don’t have that knowing he heard me the first three times but was too busy hehehahaing in the background. Should’ve pulled off then but tried to give them a chance. Then pulled up to the window a lady took my card. I asked for the receipt (drive thrus are pretty sketchy these days) but she said they don’t give receipts. First time I’ve heard that but whatever. I ordered two drinks and a side of bacon. The drinks came out at a reasonable speed, maybe two minutes after I pulled up but the bacon took over five minutes so I’m thinking they’re making it fresh. She then came back to the window and asked you just had bacon right with an attitude to which I responded a simple yes. She reached back and grabbed a bag from a girl and said here then threw her hands up like she was trying to dismiss me for no reason whatsoever. Come to find out the bacon was RAW and COLD. I went inside to ask for a refund because quite frankly I was over it at this point and she had the nerve to ask me for my receipt. I said you clearly said at the window we don’t give receipts so how am I supposed to provide a receipt. She shrugged her shoulders and said oh well and walked off. I left the bacon on the counter and left. Never going back.
Atmosphere: 1
Food: 1
Service: 1
Pull up at 6 and the doors already closed. Pull up to drive thru and they ran out of everything according to the worker. Management needs to start doing surprise visits.
Ordered my drink without whip cream, was handed drink with whip cream. When I pointed this out to an associate, she attempted to just scoop the whip cream off with a spoon until I mentioned that the request was due to an allergy and asked that the drink be remade. I didn't ask for something out of routine for funsies.
Dietary restrictions: I guess make sure to tell them at the speaker that requests are due to health and safety reasons. They aren't who has to pay the ER copay??♀️
These guys work really hard to ensure customer is satisfied. I have been here many times since 2022 and their quality never changed. I must say this is one of the best Dunkin in Virginia Beach.
Atmosphere: 5
Food: 5
Service: 5
Staff always rude.
Service: 1
Restaurantji Recommends
Worst Attention ever
Atmosphere: 1
Service: 1
Worst Dunkin Donut location. I’ve had not the best experience there so I go to a diff location. However, I’m stuck in bed after surgery so I order a custom latte, everything bagel bites, and snackin’ bacon. The bacon was missing, no straw, and the bites were cold. I called the store 7 times no answer and had to leave a message. My son had to o go back up there and get the rest of my food and a straw. He tells the employee that his mom was trying to call ahead cause the order is missing items and she responds, “oh you can’t call here.” Then why would y’all have a business phone? To conduct business which includes messing up orders. And the two stars were for timing as it was we ready upon pick up, other than that, just no. Just pick another location cause this one is not it.
Donuts are kind of stale. My bagel was dirty with some green sauce all over it. ??
Atmosphere: 3
Food: 2
Service: 4
If you love horrible service, this Dunkin is for you! I really hate this location, but they still have the seasonal pumpkin swirl. This location is near a couple of dirty hotels. We all know what comes with that.
0745am, I was not greeted at all. The young woman had a frown and unpleasant attitude. I thought is was something I did, so I asked her why are you frowning? She snap back quickly and forcefully, what do you want!? I said, Oookay, ordered my coffee and got out of there asap. I will not return to this location anytime soon. Too many hairhats and fake eyelashes. Dunkin obviously doesn't care about customer service.
Atmosphere: 1
Food: 3
Service: 1
Better than Krispie Kreme. They move fast even with a line in the drive thru. Welcoming environment too the inside closes a little early, but the drive thru is still open. They the M.V.P though ❤️ especially with the coffee.
Atmosphere: 5
Food: 5
Service: 5
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