The Landing Bar and Bistro

Staying here for work, Sherrelle at the bar was awesome! Supposed to be two people working she handled like a seasoned professional! Had the ceasar salad with grilled chicken, wonderful! Fast service for a busy night.
Had breakfast the next morning, great service, food was just so so.

Atmosphere: 4

Food: 4

Service: 5

Waited 45 minutes since it was the only option without ubering with my 18-month old. Hostess decided to ignore us and seated other guests even though I stated that we had been waiting there for much longer. Hostess stated that she would be back to seat us in 5 minutes then completely ignored us likely because I had a small child. Horrendous service/atmosphere. Wouldn’t know about the food because never got to make it that far.

Atmosphere: 1

Service: 1

When we went, it was after lunch so super quite. Service was a little slow but expected when there is no one there to serve. Food was decent. Pricing wasn't horrible for the economy. We had cocktails which were good and got the job done!

Atmosphere: 4

Food: 3

Service: 3

Bridgette, Katie, and Lance are awesome! The entire staff is top notch, very friendly, and pleasant. They made my stay at the Double Tree a delight!

I had to be here for a 10 week work thing. The food is decent. But I watched it go from tolerable prices to stupid high prices for less food. The serving portions are very small. It reminds me of the size you see on TV foe super fancy restaurants, but without the fancy restaurant. Several times, I had to go eat more elsewhere to feel full. One might say it is for ants! Also, the food isn't consistent. The menu says one thing, and you get something different. Yes, you still get salmon, but not with anything that the menu says it comes with. Or the cream based pasta comes out oil based. I have ordered the short rib pasta three times and it has never been the same each time.

But shout out to the servers. They listen and work with what they have and try to be as helpful as possible.

*****WARNING WARNING WARNING WARNING****

I am a Hilton diamond member I am accustomed to good eats at Hilton properties such as the Waldorf Astoria in Beverly Hills. The (crash) landing “bistro” food is AWFUL. After my 20 night stay in APR-MAY 2025, I tried 90% of the menu items. Not one item receives more than a 4/10. Whether it’s dry, grade F steak or frozen cucumbers in a wilted garden salad, or even “beef” short rib tougher than most grown men. Each dish is worse than the next. Truly I have never been so disappointed. Even with the diamond food credit I felt cheated of my money. The silver lining of the (crash) landing “bistro” is that I was able (FORCED) to explore Norfolk in a scavenge for food as my inability to keep down powered mashed potatoes and cold hushpuppies left me famished TIME AND TIME AND TIME again. The servers and cooks are exceptional people and it is wholeheartedly evident that they are victims of the old saying “you can’t turn dog poop into a wedding cake”.

DO NOT. SPEND MONEY HERE, DO. NOT. DO. IT.

*****WARNING WARNING WARNING WARNING*****

Landon and Comfort are the service dream team!!! They saw my need for coffee AS THEY WERE CLOSING and still stepped in to accommodate me. If you are lucky enough to have them provide for you, you will not be disappointed!

Landon was an amazing server so helpful and pleasant

For a mid level hotel I was blown away by the quality of fare AND the service. I see many mentions of poor service but it was not my experience. I will be returning again so I’ll have at least another visit to update if we find a different vibe. The Shrimp and grits with chorizo, peppers and insanely delicious cornbread was amazing! It is a hotel lobby bar with maybe 10 tables so atmosphere was not a priority, but was fine.

They have REALLY good customer service and the crab cake sandwich was AMAZING! Prices are beyond reasonable especially for a hotel restaurant

Atmosphere: 5

Food: 5

Service: 5

The atmosphere is great and the food is good but the service isn't the best.

Starting off with the service, there is a sign that says wait to be seated. You will wait forever without being greeted. This happened to me multiple times so I just went to sit down. The waitress Ms. Comfort has to be the worse. She checked on others but I can tell you both times I went I had to get her attention the entire time besides when asking for a the check. She made sure she gave that to me shorty after sitting down. I left a comment card telling them they can look at the cameras to see how her service was towards me both nights . The young man Landon tried fixing the issue and helped afterwards so I was grateful for that but he tried to blame it on being busy when it wasn't very busy. Many seats open. I also heard him tell her I was leaving a bad comment card . Which I didn't care but that's not good customer service.

I wanted a menu because I had to little children with me that don't eat a lot so I would rather order off the menu versus the paying for the whole buffet. She never came bck to take my order after I had to get my own menu ( she said she would bring me one) so I just settled with the buffet.

Pictured below:
Adult Buffet- $19
Kids Buffet- $10

They seem to get overwhelmed by so little so maybe they are new to the customer service and serving world .

On a good note: Breakfast buffet is the normal hotel buffet food but it's still good. So far the happy hour menu and the dinner menu have been great. I've had the old bay wings, the burgers and the crab cakes . All were great!

If you want to stay here and want good food I'll recommend but if you want good service then maybe not.

Atmosphere: 5

Food: 4

Service: 1

Great food and great service. Loved the sports bar vibe.

Atmosphere: 5

Food: 5

Service: 5

Bartender didn’t listen. Order burger and soda. Burger tiny. Ignored request for mayo. Bacon was tiny bacon bits not bacon. Definitely not worth $17

Atmosphere: 5

Food: 2

Service: 2

The staff were fine, but showed little desire to make us feel welcomed. The food was decent, yet nothing stood out as being worth the cost. Helping size was very good, breakfast left us with "to go" leftovers.
The coffee was horrible, having a chemical taste! I told the manager in charge and his only remarks were that it is made the same way everyday? Well it may a well known blend? But then again so is Kopi Luwak, I wouldn't drink that either!

Atmosphere: 4

Food: 4

Service: 3

Scam. They'll let you sit and enjoy the regular hilton breakfast spread, then retroactively charge you $20.00 for trash food. Stay clear

Atmosphere: 1

Food: 1

Service: 1