Angus burgers and fresh brewed tea are a hit. The daily specials are a plus as well.
Atmosphere: 3
Food: 5
Service: 3
Len Ferebee
Bad Customer Service, Bad Attitude
Today, I stopped by this location to get something to eat before I got home. I ordered a Monster Burger Combo with a sweet tea. Please see the photo of my receipt.
After I paid for my order, the manager asked me to drive forward because my order was not ready and I complied.
Not long afterwards, someone brought my order to me but did not have the sweet tea I ordered. I asked her where my tea was and was told that all I ordered was a burger and she told me to back my car up so I could get my tea. She then turned and walked away.
I was not about to back my car in the drive thru to get something that should have been handed to me when she handed me my food. In addition, to insinuate that I would lie about ordering a small tea when the receipt clearly shows that I did is inexcusable.
I decided to ask for my money back. I felt that if I had to get out of my car to get tea, I did not need the food! I asked the manager for my money back and she complied. The worker again tried to tell her version of events to her manager but never accepted responsibility for her actions and continued to blame me. But if I have a receipt showing all the items I ordered a PAID for and I did not get all my items, how am I wrong? Why is it ok that I am inconvenienced and talk disrespectfully? Is this what customer service is today?
I will not be back to this location again!
Atmosphere: 1
Food: 1
Service: 1
Edward Havens Jr
The morning crew is getting out done at 630am....
Atmosphere: 5
Food: 5
Service: 5
Brian
No customer service what so ever. Waited at the speaker in the drive through for eight minutes and no acknowledgment. I thought maybe it’s broken. Went in snide, five minutes at the counter no acknowledgment either, if another customer hadn’t said good morning to me I was thinking I’m invisible. Kitchen looked disastrous, drive through was working but the guy just was taking his time even greeting people. Terrible location, I just wanted a biscuit, not worth it. Manager or GM was there seeing all this then he just left and told the see you all later. Really??? You see the chaos and you don’t step in?
To the “owner” who replied to my review: Looking at other reviews, seems like you have the same reply, maybe automated replies? You’re always asking customers to copy and paste some link for more info. What info??? All the info you need is in the reviews which share a main complaint, terrible crew you got there. They need more training or start hiring people who actually care a little bit. People come there to get food with their hard earned money, they expect to get eatable food and be treated like human beings. If I were running your business I would’ve fired every last employee you got there, you have a major problem at this location and that usually starts with management. I will not copy and paste that link, I’m not looking for a coupon or a free meal. Read the reviews and fix the problem, all these people can’t be wrong. Don’t you guys have secret shoppers? Send someone in and they’ll tell you real quick.
Atmosphere: 1
Service: 1
Danielle Foreman
Shitty services and they apparently can't flip a burger or read a ticket to save their life. Did I mention thee employees were so horrible and disrespectful.
Robert Howe
Went through the drive thru. Paid $10.50 for a 5 piece tender meal. When I went to eat there were no sauces, no salt, no ketchup and no napkins. Do you have to ask for everything? Staff seemed to be more interested in discussing their personal lives. Food was barely warm. Not recommended!!
Atmosphere: 1
Food: 3
Service: 1
Jeffery Hux
Had a great experience at the drive thru and the food was great . The young man at the window , I’m sorry I did not get his name was fantastic and had a really happy , positive attitude . Great way to start the day ! Thx Team Hardee’s !
Renee' Shunamon
Ordered 2 plain cheeseburgers. They were very tiny, dry and the toasted bun was burned. Over $10 ? Should have gone to McDonald's!
However, the employees were very pleasant and friendly
Atmosphere: 5
Food: 1
Service: 5
Aaron Patrick
Some of the girls have nasty attitudes smh
Will Turner
I’ve been to this location twice and both times going to this location driving up to the window seems more like a hassle to operate the window in drive thru, I only have an hour for lunch and I’m not gonna sit in front of the menu for 25 plus minutes just for someone not to take my order. 🤦♂️ It’s so frustrating so I leave and go down the street to McDonald’s. It’s the Hardee’s Virginia Beach Blvd., Norfolk, just before the McDonald’s on the left hand side.
I didn't eat there but my friend said the burgers were great
Food: 5
Sa'miah Edmond
I had asked for 2 double cheeseburgers one with no ketchup and one with no mustard and a fruit punch instead they gave me a cup full of ice and some hot dogs then I told them that isn't what i asked for and all of them had nasty attitudes then they gave me cheeseburgers one with ketchup and mustard and one with no mustard but ketchup plus the burgers were hard as a brick.The fries were old as they could be
Atmosphere: 1
Food: 1
Service: 1
T S
Hardee’s has probably the best biscuits in the fast food industry
Atmosphere: 4
Food: 5
Service: 4
Joseph Proscia
No one here seems to give a shit about anything. The burger was crushed and burned, fries were cold, and the cinnamon bun tasted like play dough. Order didn't come with a straw nor fork. It's crazy how this is a common occurrence in 90% of fast food restaurants in this area. Wonder why.
Atmosphere: 1
Food: 1
Service: 1
Nick Laky
Didn't even try the food, couldn't tempt it, the store was disgusting.
Angus burgers and fresh brewed tea are a hit. The daily specials are a plus as well.
Atmosphere: 3
Food: 5
Service: 3
Bad Customer Service, Bad Attitude
Today, I stopped by this location to get something to eat before I got home. I ordered a Monster Burger Combo with a sweet tea. Please see the photo of my receipt.
After I paid for my order, the manager asked me to drive forward because my order was not ready and I complied.
Not long afterwards, someone brought my order to me but did not have the sweet tea I ordered. I asked her where my tea was and was told that all I ordered was a burger and she told me to back my car up so I could get my tea. She then turned and walked away.
I was not about to back my car in the drive thru to get something that should have been handed to me when she handed me my food. In addition, to insinuate that I would lie about ordering a small tea when the receipt clearly shows that I did is inexcusable.
I decided to ask for my money back. I felt that if I had to get out of my car to get tea, I did not need the food! I asked the manager for my money back and she complied. The worker again tried to tell her version of events to her manager but never accepted responsibility for her actions and continued to blame me. But if I have a receipt showing all the items I ordered a PAID for and I did not get all my items, how am I wrong? Why is it ok that I am inconvenienced and talk disrespectfully? Is this what customer service is today?
I will not be back to this location again!
Atmosphere: 1
Food: 1
Service: 1
The morning crew is getting out done at 630am....
Atmosphere: 5
Food: 5
Service: 5
No customer service what so ever.
Waited at the speaker in the drive through for eight minutes and no acknowledgment. I thought maybe it’s broken.
Went in snide, five minutes at the counter no acknowledgment either, if another customer hadn’t said good morning to me I was thinking I’m invisible.
Kitchen looked disastrous, drive through was working but the guy just was taking his time even greeting people.
Terrible location, I just wanted a biscuit, not worth it.
Manager or GM was there seeing all this then he just left and told the see you all later. Really??? You see the chaos and you don’t step in?
To the “owner” who replied to my review:
Looking at other reviews, seems like you have the same reply, maybe automated replies?
You’re always asking customers to copy and paste some link for more info. What info???
All the info you need is in the reviews which share a main complaint, terrible crew you got there. They need more training or start hiring people who actually care a little bit.
People come there to get food with their hard earned money, they expect to get eatable food and be treated like human beings.
If I were running your business I would’ve fired every last employee you got there, you have a major problem at this location and that usually starts with management.
I will not copy and paste that link, I’m not looking for a coupon or a free meal. Read the reviews and fix the problem, all these people can’t be wrong. Don’t you guys have secret shoppers? Send someone in and they’ll tell you real quick.
Atmosphere: 1
Service: 1
Shitty services and they apparently can't flip a burger or read a ticket to save their life. Did I mention thee employees were so horrible and disrespectful.
Went through the drive thru. Paid $10.50 for a 5 piece tender meal. When I went to eat there were no sauces, no salt, no ketchup and no napkins. Do you have to ask for everything? Staff seemed to be more interested in discussing their personal lives. Food was barely warm. Not recommended!!
Atmosphere: 1
Food: 3
Service: 1
Had a great experience at the drive thru and the food was great .
The young man at the window , I’m sorry I did not get his name was fantastic and had a really happy , positive attitude .
Great way to start the day ! Thx Team Hardee’s !
Ordered 2 plain cheeseburgers. They were very tiny, dry and the toasted bun was burned. Over $10 ? Should have gone to McDonald's!
However, the employees were very pleasant and friendly
Atmosphere: 5
Food: 1
Service: 5
Some of the girls have nasty attitudes smh
I’ve been to this location twice and both times going to this location driving up to the window seems more like a hassle to operate the window in drive thru, I only have an hour for lunch and I’m not gonna sit in front of the menu for 25 plus minutes just for someone not to take my order. 🤦♂️ It’s so frustrating so I leave and go down the street to McDonald’s. It’s the Hardee’s Virginia Beach Blvd., Norfolk, just before the McDonald’s on the left hand side.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I didn't eat there but my friend said the burgers were great
Food: 5
I had asked for 2 double cheeseburgers one with no ketchup and one with no mustard and a fruit punch instead they gave me a cup full of ice and some hot dogs then I told them that isn't what i asked for and all of them had nasty attitudes then they gave me cheeseburgers one with ketchup and mustard and one with no mustard but ketchup plus the burgers were hard as a brick.The fries were old as they could be
Atmosphere: 1
Food: 1
Service: 1
Hardee’s has probably the best biscuits in the fast food industry
Atmosphere: 4
Food: 5
Service: 4
No one here seems to give a shit about anything. The burger was crushed and burned, fries were cold, and the cinnamon bun tasted like play dough. Order didn't come with a straw nor fork.
It's crazy how this is a common occurrence in 90% of fast food restaurants in this area. Wonder why.
Atmosphere: 1
Food: 1
Service: 1
Didn't even try the food, couldn't tempt it, the store was disgusting.
Atmosphere: 1
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