Went there yesterday 1/11/25. Only one person was working the cashier and making the sandwiches. Never again would i go here or recommend this place to anyone. On top of waiting for so long.. my sandwich was missing ingredients and lower than the minimal amount. I should have just stayed home and made my own sandwich. I'm mad i even paid for that crap.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Vito
Stephan Brown
I’ve come to this location for years and unfortunately the past few times the amount of food put on the bread is minimal. I’m disappointed and don’t often write negative reviews, but I’d like others know and hoping their management addresses this.
Food: 1
Service: 1
G T
Never again, I recieved my sandwich with the thinnest and least amount of meat cheese etc. Waste of time and money.
Atmosphere: 3
Food: 1
Service: 3
Robert Watson
Greedy on the ingredients. My sandwich was almost entirely cheese and lettuce. I also overheard a manager explaining their portioning system to a new employee, and pretty much the whole conversation was don't give them more food. Still hungry when I left $15 poorer.
Atmosphere: 3
Food: 1
Service: 3
FOREX WITHCJ
Madhuri was very kind and she had amazing customer service as she took my order! As well as the staff and the gentleman making the sandwich!!! I got a regular Turkey Tom with prov and mustard everything tasted fresh ?! Thanks ? Raghav & Nicole awesome job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Turkey Tom
Laura Daugherty
We just tried the Vito Picklewich and it was amazing!!! BEST keto idea EVEEER!!
Dietary restrictions: Again, the sub on a Dill Pickle is a GREAT Keto alternative - a lot more interesting than just eating it on lettuce!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vito
Karen Parsons
On 10/17/24, I ordered a Chicken Caesar wrap and received a nasty, greasy, oil-and-vinegar wrap containing shredded chicken (I believe), iceberg lettuce, and a few pieces of tomato. I ordered the Chicken Caesar Wrap (described below) as is but without croutons. I also asked for a side of Ranch dressing, which would have been separate to the supposed Caesar dressing which was supposed to be on the wrap (so I could dip if it was dry). It was not supposed to have any oil and vinegar at all. There was no Parmesan cheese or anything else mentioned in the description for the Chicken Caesar Wrap. Here is THEIR description from the Jimmy Johns website.
“CHICKEN CAESAR WRAP CHICKEN, PARMESAN, Caesar dressing, mini croutons, ranch seasoning, lettuce, tomato, mayo, garlic & herb wrap
Your favorite salad sandwiched into a wrap. Made with all-natural chicken, shaved parmesean, and creamy caesar dressing and wrapped in a garlic-herb wrap. You'll want to eat every salad this way…”
(I was unable to upload that photo here but it is on their website and not at all what I received.) What I received, in a piece of paper which we figured out later said, “wrap” which normally had always had my name (Karena) on the wrapper and my friend’s first name was on her sandwich wrapper, as usual was a completely grease-soaked, mostly iceberg letter, about a half of a slice of tomato, and some shredded chicken (I believe -- but it was too gross to eat). The photos (which WILL go to their corporate office) depicted nothing at all like the one described on their website and contained NOTHING similar except for maybe the meat.
In the past, we had received sandwiches which were okay, sometimes not exactly right but edible and reasonably close to what we’d ordered – often missing mayonnaise or other standard ingredients listed on the website. Still, the manager who delivered was always so friendly and nice, and the younger delivery man was also nice. I thought he might be her son and complimented him on both their demeanor, and the lady had even hugged my coworker when she dropped the drink and went back to the store to get it, thanking us for always being so nice. We've been so nice to them, so appreciative, and tipped well. We were ordering directly from their location about once a week in the past month or so. The response I received was shameful. We were basically called liars and there was a refusal to make it right. The manager said she watched him make it. He made a wrap, obviously, but it was not mine. After refusing to bring me the right sandwich or to refund my money, I was told they would issue a store credit. Given the nasty way in which I/we were treated, I would not DARE expect them to be decent and honest enough for me to ever purchase from them again. I will be writing to their corporate office – even if they are a franchise. Photos will be sent to them so that they know the poor manner in which a customer is treated. That manager should be ashamed of herself. That wrap was nasty and it was clearly not what I ordered. Even after seeing the photo, she stuck to her story that it was the right sandwich … even though you can see the grease-soaked wrap and that it was clearly not a Caesar wrap. So disappointing.
Atmosphere: 1
Food: 1
Service: 1
HarlemmArine
The people make lousy sandwiches..the woman really it was dry it took me two days to eat it. The man didn't know what a military discount was ....I will never go back
Atmosphere: 3
Food: 1
Service: 3
Rico McKee
Always look forward to eating jimmy johns and look forward to meeting the amazing staff that always seem to run them. Had to drive 30 mins to eat here but well worth it. Great customer service and the jimmy johns you require!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Giant 10 Hunter’S Club
Deborah Burch
He was very nice and helpful!!! The made suggestions and it was just an over all great experience!!!
Kid-friendliness: My kids don’t really do strangers however the worker was able to communicate with them and even help them decide what they would be having!
This location is always friendly and never messes up my order!
Atmosphere: 5
Food: 5
Service: 5
Andrew Rainey
Best JJ location I've been to
Atmosphere: 5
Food: 5
Service: 5
A Reyes
Super clean environment! & helpful staff!
Atmosphere: 5
Food: 5
Service: 5
Kyaravomasthi Bathi
Must try place! Highly recommended!! This place excels in both service and quality, making it a top choice for a quick and satisfying meal.
Atmosphere: 5
Food: 5
Service: 5
Tony Virelli
Of all the times I’ve eaten at a JJ never before have I experienced the level of service I did from Madhuri! I felt like I was at a fancy 5 star restaurant. She was very clear and verified my order. She was polite and even thanked me for being a rewards member. I love JJ, but if every JJ had a Madhuri, the world would be a better place!
Went there yesterday 1/11/25. Only one person was working the cashier and making the sandwiches. Never again would i go here or recommend this place to anyone. On top of waiting for so long.. my sandwich was missing ingredients and lower than the minimal amount. I should have just stayed home and made my own sandwich. I'm mad i even paid for that crap.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Vito
I’ve come to this location for years and unfortunately the past few times the amount of food put on the bread is minimal. I’m disappointed and don’t often write negative reviews, but I’d like others know and hoping their management addresses this.
Food: 1
Service: 1
Never again, I recieved my sandwich with the thinnest and least amount of meat cheese etc. Waste of time and money.
Atmosphere: 3
Food: 1
Service: 3
Greedy on the ingredients. My sandwich was almost entirely cheese and lettuce. I also overheard a manager explaining their portioning system to a new employee, and pretty much the whole conversation was don't give them more food. Still hungry when I left $15 poorer.
Atmosphere: 3
Food: 1
Service: 3
Madhuri was very kind and she had amazing customer service as she took my order! As well as the staff and the gentleman making the sandwich!!! I got a regular Turkey Tom with prov and mustard everything tasted fresh ?! Thanks ? Raghav & Nicole awesome job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Turkey Tom
We just tried the Vito Picklewich and it was amazing!!! BEST keto idea EVEEER!!
Dietary restrictions: Again, the sub on a Dill Pickle is a GREAT Keto alternative - a lot more interesting than just eating it on lettuce!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vito
On 10/17/24, I ordered a Chicken Caesar wrap and received a nasty, greasy, oil-and-vinegar wrap containing shredded chicken (I believe), iceberg lettuce, and a few pieces of tomato. I ordered the Chicken Caesar Wrap (described below) as is but without croutons. I also asked for a side of Ranch dressing, which would have been separate to the supposed Caesar dressing which was supposed to be on the wrap (so I could dip if it was dry).
It was not supposed to have any oil and vinegar at all. There was no Parmesan cheese or anything else mentioned in the description for the Chicken Caesar Wrap. Here is THEIR description from the Jimmy Johns website.
“CHICKEN CAESAR WRAP
CHICKEN, PARMESAN, Caesar dressing, mini croutons, ranch seasoning, lettuce, tomato, mayo, garlic & herb wrap
Your favorite salad sandwiched into a wrap. Made with all-natural chicken, shaved parmesean, and creamy caesar dressing and wrapped in a garlic-herb wrap. You'll want to eat every salad this way…”
(I was unable to upload that photo here but it is on their website and not at all what I received.)
What I received, in a piece of paper which we figured out later said, “wrap” which normally had always had my name (Karena) on the wrapper and my friend’s first name was on her sandwich wrapper, as usual was a completely grease-soaked, mostly iceberg letter, about a half of a slice of tomato, and some shredded chicken (I believe -- but it was too gross to eat). The photos (which WILL go to their corporate office) depicted nothing at all like the one described on their website and contained NOTHING similar except for maybe the meat.
In the past, we had received sandwiches which were okay, sometimes not exactly right but edible and reasonably close to what we’d ordered – often missing mayonnaise or other standard ingredients listed on the website. Still, the manager who delivered was always so friendly and nice, and the younger delivery man was also nice. I thought he might be her son and complimented him on both their demeanor, and the lady had even hugged my coworker when she dropped the drink and went back to the store to get it, thanking us for always being so nice. We've been so nice to them, so appreciative, and tipped well. We were ordering directly from their location about once a week in the past month or so.
The response I received was shameful. We were basically called liars and there was a refusal to make it right. The manager said she watched him make it. He made a wrap, obviously, but it was not mine. After refusing to bring me the right sandwich or to refund my money, I was told they would issue a store credit. Given the nasty way in which I/we were treated, I would not DARE expect them to be decent and honest enough for me to ever purchase from them again. I will be writing to their corporate office – even if they are a franchise. Photos will be sent to them so that they know the poor manner in which a customer is treated.
That manager should be ashamed of herself. That wrap was nasty and it was clearly not what I ordered. Even after seeing the photo, she stuck to her story that it was the right sandwich … even though you can see the grease-soaked wrap and that it was clearly not a Caesar wrap. So disappointing.
Atmosphere: 1
Food: 1
Service: 1
The people make lousy sandwiches..the woman really it was dry it took me two days to eat it. The man didn't know what a military discount was ....I will never go back
Atmosphere: 3
Food: 1
Service: 3
Always look forward to eating jimmy johns and look forward to meeting the amazing staff that always seem to run them. Had to drive 30 mins to eat here but well worth it. Great customer service and the jimmy johns you require!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Giant 10 Hunter’S Club
He was very nice and helpful!!! The made suggestions and it was just an over all great experience!!!
Kid-friendliness: My kids don’t really do strangers however the worker was able to communicate with them and even help them decide what they would be having!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This location is always friendly and never messes up my order!
Atmosphere: 5
Food: 5
Service: 5
Best JJ location I've been to
Atmosphere: 5
Food: 5
Service: 5
Super clean environment! & helpful staff!
Atmosphere: 5
Food: 5
Service: 5
Must try place! Highly recommended!!
This place excels in both service and quality, making it a top choice for a quick and satisfying meal.
Atmosphere: 5
Food: 5
Service: 5
Of all the times I’ve eaten at a JJ never before have I experienced the level of service I did from Madhuri! I felt like I was at a fancy 5 star restaurant. She was very clear and verified my order. She was polite and even thanked me for being a rewards member. I love JJ, but if every JJ had a Madhuri, the world would be a better place!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Submarine Sandwich
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