Panda Express
1560 Mall Dr, Norfolk
(757) 321-1640
Recent Reviews
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Awesome Customer Service, very respectful.
Atmosphere: 5
Food: 5
Service: 5
One of the worst Panda Express Ive been to. The food is decent but the cashier has one of the worst attitudes I've ever encountered. Employees should never embarrass customers in front of their family especially their kid. This is what I've encountered today and this needs to be corrected. I will never come here again and will not recommend this Panda for a place to eat especially family. Also, I did not leave with any food for my family because I was told by the cashier that Panda does not sell Family meals. I was showed what a plate was with an attitude and demoralized regarding what I knew. The cashier stopped her coworker from selling the very same family meal to feed my family because the particular cashier either felt some type of way or something else happened. Not sure, but I was professional, came with an empty stomach and an open heart. Seriously I hope no other customers encounter this type of dangerous behavior.
Atmosphere: 1
Food: 3
Service: 1
I come here about twice a week and the food is always amazing
Atmosphere: 5
Food: 5
Service: 5
The food is never stocked and you always have to wait for them to cook it! I waited almost 40 minutes for my food only to cancel a portion of my meal because they gave my chicken away.
Atmosphere: 5
Food: 2
Service: 1
Moldy honey chicken and fried eggs
Atmosphere: 1
Food: 1
Service: 1
If i could give zero rate i will. Asian staff was so rude doesn't even pay attention to our order, gave us a wrong order and on top of that serving was too small. Asian crews has nasty attitude👎👎👎👎
No one ever answers the phone. The food is disgusting. They need a better cook.
Atmosphere: 1
Food: 1
Service: 1
food was decent and good but didn't offer vet discount. I know they offer it as I used to work for the company and gotten one at another location recently. Staff was rude and stand offish.
Atmosphere: 3
Food: 4
Service: 1
I ordered a bowl with chow mein and teriyaki chicken. That’s it. And it is completely drenched in teriyaki sauce. It’s seriously way too much. It’s horrible.
Five stars because I don’t blame the franchise for the attitude of the people they hire. I love Panda. The Orange chicken is always on point. I have never had an issue here but today maybe because is a rainy Monday evening, the front of the house acted like they didn’t see me, I’m very vocal when it comes to food. She didn’t greet or acknowledge my existence even though I said Good evening and asked if they were still open. She then stared at me until I gave my request. Chow mien and Orange chicken with a water. She held the bag out and stared until I reached for it just to set it down on the counter. She then walked off. Then turned back and stared. So I asked. Can I have my water? She then pointed to the other side of the counter to where she placed the water. So petty, I don’t get it. If you want a job as front of the house, play the part. Sell it. It’s not that hard. I’m ranting but I hate it when bad employees deliver low blows to an otherwise good place. I still love Panda. I’m still going to eat here. I hope she overcomes whatever ruined her day.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Orange Chicken, Honey Walnut Shrimp
Restaurantji Recommends
They do NOT do rewards here, so if you have the app, do NOT even try it there! What's worse is that there is not even a sign that tells you they do NOT do rewards there! So please take my advice on that. The only reason it gets two stars is because they are decent at best when it comes to how much they can give you, but I don't eat here often. Still, no rewards program there sucks.
Atmosphere: 3
Food: 3
Service: 2
This is hands down the worst Panda Express I've had in my life. I can't believe I wasted $12 like this. I would have rather flushed it down the toilet
"I had a great experience at Panda Express! I tried the Orange Chicken and Chow Mein, and both were delicious. The Orange Chicken was crispy with a perfect balance of sweetness. The staff was friendly, and my meal came out quickly, despite the dinner rush. The restaurant was clean and inviting. I highly recommend Panda Express for a quick, tasty bite, and I'll definitely be back!"
Kid-friendliness: Very nice and kind
Atmosphere: 5
Food: 5
Service: 5
Shout out to Micah. He the best out there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Walnut Shrimp
Sherika is awesome. Great customer service and always with a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Teriyaki, Bowl
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