Zero stars should be an option. The level of incompetence is staggering. My wife and I are helping a friend move and this location is the closest to where we were at the time. We order using door dash and paid extra to receive 2 pan pizzas, we got hand tossed so we called to let them know and the corporate rep did her job very well and had the order set to be remade. Minutes later we get a call from the store itself stating they wouldn't have pan for another hour so we arrange to pick it up ourselves an hour later since we'd be out at the time. An hour later we get a call from door dash saying there's no one at the delivery location, we told them to leave it on the steps. 45 dollars and 2 hours later and I don't even want it anymore.
Atmosphere: 1
Food: 1
Service: 1
Marcus Sheffield
Best Pizza Hut in 757
Atmosphere: 5
Food: 5
Service: 5
Curtis Llewellyn
So,ordered around 730pm, it is now 9:11 and still no pizza delivered... tried to call, no answer. The web says they close at 9. On a Friday.
This is crazy, how's this location even open?
Atmosphere: 1
Food: 1
Service: 1
Russell L. Phipps
Next time I will order a regular crust. Hamburger and pineapple.
Atmosphere: 5
Food: 5
Service: 5
Elisa M
I don’t leave reviews, but I am so incredibly frustrated. We made an order on the app at 5:45pm and were notified it would be delivered through doordash. We finally decided to call the store at 7:30pm after receiving no updates or food. The first person we spoke to was kind and patient, unfortunately we did not get their name. We informed them we had been waiting almost 2 hours, and they informed us that the order was put as carry out, we were extremely confused. The worker told us they would resubmit the order and it would be received in 25-30 minutes. A bit frustrated from already waiting, we asked if we could receive some type of coupon for compensation. They transferred us to a call center. The call center worker, Alex, was also very patient. He said they could not offer us anything on his end, so he said he would call the store on our behalf. After waiting a few minutes, a new person had answered the call. We were confused and asked if they were Alex, they refused to answer and just asked what we needed. They said that it was “their store”. They then told us that the dasher more than likely stole the order, which we responded that the order said it was cancelled and the store manager(?) immediately got upset and said we were talking over them. We tried to explain we weren’t talking over them, just trying to clarify and they said something along the lines of “if you don’t let me talk your not getting anything”. We were not angry, yelling or even condescending to be met with the attitude of the person on the phone. We asked for their name and they refused to give it to us, telling us they “just refunded the order” and opting to hang up abruptly instead of trying to resolve the issue. Working in customer service, I understand it’s not fun dealing with unhappy customers, but to completely disrespect someone who spent $70 on food and waited 2 hours, it was completely uncalled for. I do believe we received a refund, and we are not upset with anyone else we spoke to. We love Pizza Hut? and we usually have issues with this store and their time frame, but this is the second time we’ve been met with an angry manger. From what it seems, this store definitely just needs a change in management. I’ve spoken to customer support and will hopefully hear back that something will be done with the person in charge here. Do not work in a job dealing with customers if you do not like people.
Service: 1
Aunt G
Was just hung up on by the store manager. Called to request a refund for a $70 order that was over two hours late. When I asked the store manager to tell me his name, he exclaimed he didn’t have to give me anything. He was very short-fused with very rude behavior. I asked him not to disrespect me and he promptly hung up.
Will NOT order from this store in the future. Way too many choices to go somewhere and support their business for such poor, distasteful customer service and professionalism.
Filing a complaint with the corporate office as well. Order placed at 5:45 pm. Called at 7:29 pm. Hung up on at 7:50 pm. No food at 8:03 pm.
Oh forgot this … before hanging up on me, the store manager (Pizza Hut, E. Little Creek Rd., Norfolk, VA 23518) said the order was picked up by Door Dash and was more than likely stolen. I thought that was a quick assumption, and I’d like to point out that I was already told by a Pizza Hut employee that the order was canceled because it was for pick up. Hard to try and reconcile the two. Just a very poor overall experience.
Atmosphere: 1
Service: 1
Jenny Barringer
The food is just okay. It’s Pizza Hut. You know what you’re going to get. My pizza was a little extra done this time but my issue was with the customer service. It’s a Friday, it’s Halloween and they are super busy. There were 10 people waiting to pick up orders when I arrived. And four more arrived after I did. I waited about 15 minutes and no one had come upfront to address anyone. Then a DoorDash driver came in, and made a lot of noise to get someone’s attention and they immediately came up to the register and took care of her. I don’t mind waiting when it’s busy but they should have acknowledged all of the people who were waiting before helping the DoorDash driver. It’s not right to ignore the people who have been patiently waiting for a while.
Atmosphere: 2
Food: 3
Service: 1
Rosey Espinoza
I placed an order through the app trying to avoid door dash . But unfortunately they do contract with door dash siad it was on it's way and never came pizza hut blamed door dash but i blame pizza hut because i ordered Through their app and not door dash Thank you ! Not a good experience at all!!!!!!!!! If I could rate a 0 star I would
Atmosphere: 1
Food: 1
Service: 1
LeLee C
Aaron B was the manager on duty he was funny polite and delivered excellent and swifty service . The pizza was on time hot and delicious.
I placed an order through the app trying to avoid door dash . But unfortunately they do contract with door dash but tonight I got to experience the nicest two gentleman. Rafael who for Pizza Hut and the dasher . Half of my food was missing and I called and Rafael immediately rectified the problem, and started a new order. Door dash tried to blame the store and the driver wasn’t having it and was nice enough to go back and wait for a fresh order and brought it back . These two guy have made my horrible day great and they didn’t even know it ! Thank you !
Food: 5
Service: 5
Amber Neely
We ordered here and food was pretty good
Atmosphere: 5
Food: 5
Service: 5
Mable Johnson
My experience was very good. Employees were accommodating and helpful.
Atmosphere: 4
Food: 4
Service: 5
Bethany Thompson
We keep coming back to this Pizza Hut like it’s going to be different—but nope, they somehow keep finding new ways to let us down. At this point, it’s almost impressive. Every single time there’s something wrong—missing items, the wrong pizza, or just straight-up confusion. One time we waited three hours for our pizza, and after all that, they told us they couldn’t find a driver. We live less than two miles away! My husband finally gave up and picked it up himself.
Honestly, I thought they’d hit rock bottom, but they brought a shovel. We keep lowering the bar for them, and somehow they still trip over it—or dig a tunnel under it. I don’t know if this is a pizza place or a bad improv group testing new ways to disappoint us. We want to give them the benefit of the doubt, but at this point, the doubt is winning.
Atmosphere: 1
Food: 1
Service: 1
stephanie Best
I went to this location Thursday night they were very busy, I only seen 2 workers. They were very professional, polite and calm in that busy situation. They deserve a raise. The food was good, hot and I didn’t have to wait long.
Zero stars should be an option. The level of incompetence is staggering. My wife and I are helping a friend move and this location is the closest to where we were at the time. We order using door dash and paid extra to receive 2 pan pizzas, we got hand tossed so we called to let them know and the corporate rep did her job very well and had the order set to be remade. Minutes later we get a call from the store itself stating they wouldn't have pan for another hour so we arrange to pick it up ourselves an hour later since we'd be out at the time. An hour later we get a call from door dash saying there's no one at the delivery location, we told them to leave it on the steps. 45 dollars and 2 hours later and I don't even want it anymore.
Atmosphere: 1
Food: 1
Service: 1
Best Pizza Hut in 757
Atmosphere: 5
Food: 5
Service: 5
So,ordered around 730pm, it is now 9:11 and still no pizza delivered... tried to call, no answer. The web says they close at 9. On a Friday.
This is crazy, how's this location even open?
Atmosphere: 1
Food: 1
Service: 1
Next time I will order a regular crust. Hamburger and pineapple.
Atmosphere: 5
Food: 5
Service: 5
I don’t leave reviews, but I am so incredibly frustrated. We made an order on the app at 5:45pm and were notified it would be delivered through doordash. We finally decided to call the store at 7:30pm after receiving no updates or food. The first person we spoke to was kind and patient, unfortunately we did not get their name. We informed them we had been waiting almost 2 hours, and they informed us that the order was put as carry out, we were extremely confused. The worker told us they would resubmit the order and it would be received in 25-30 minutes. A bit frustrated from already waiting, we asked if we could receive some type of coupon for compensation. They transferred us to a call center. The call center worker, Alex, was also very patient. He said they could not offer us anything on his end, so he said he would call the store on our behalf. After waiting a few minutes, a new person had answered the call. We were confused and asked if they were Alex, they refused to answer and just asked what we needed. They said that it was “their store”. They then told us that the dasher more than likely stole the order, which we responded that the order said it was cancelled and the store manager(?) immediately got upset and said we were talking over them. We tried to explain we weren’t talking over them, just trying to clarify and they said something along the lines of “if you don’t let me talk your not getting anything”. We were not angry, yelling or even condescending to be met with the attitude of the person on the phone. We asked for their name and they refused to give it to us, telling us they “just refunded the order” and opting to hang up abruptly instead of trying to resolve the issue. Working in customer service, I understand it’s not fun dealing with unhappy customers, but to completely disrespect someone who spent $70 on food and waited 2 hours, it was completely uncalled for. I do believe we received a refund, and we are not upset with anyone else we spoke to. We love Pizza Hut? and we usually have issues with this store and their time frame, but this is the second time we’ve been met with an angry manger. From what it seems, this store definitely just needs a change in management. I’ve spoken to customer support and will hopefully hear back that something will be done with the person in charge here. Do not work in a job dealing with customers if you do not like people.
Service: 1
Was just hung up on by the store manager. Called to request a refund for a $70 order that was over two hours late. When I asked the store manager to tell me his name, he exclaimed he didn’t have to give me anything. He was very short-fused with very rude behavior. I asked him not to disrespect me and he promptly hung up.
Will NOT order from this store in the future. Way too many choices to go somewhere and support their business for such poor, distasteful customer service and professionalism.
Filing a complaint with the corporate office as well. Order placed at 5:45 pm. Called at 7:29 pm. Hung up on at 7:50 pm. No food at 8:03 pm.
Oh forgot this … before hanging up on me, the store manager (Pizza Hut, E. Little Creek Rd., Norfolk, VA 23518) said the order was picked up by Door Dash and was more than likely stolen. I thought that was a quick assumption, and I’d like to point out that I was already told by a Pizza Hut employee that the order was canceled because it was for pick up. Hard to try and reconcile the two. Just a very poor overall experience.
Atmosphere: 1
Service: 1
The food is just okay. It’s Pizza Hut. You know what you’re going to get. My pizza was a little extra done this time but my issue was with the customer service. It’s a Friday, it’s Halloween and they are super busy. There were 10 people waiting to pick up orders when I arrived. And four more arrived after I did. I waited about 15 minutes and no one had come upfront to address anyone. Then a DoorDash driver came in, and made a lot of noise to get someone’s attention and they immediately came up to the register and took care of her. I don’t mind waiting when it’s busy but they should have acknowledged all of the people who were waiting before helping the DoorDash driver. It’s not right to ignore the people who have been patiently waiting for a while.
Atmosphere: 2
Food: 3
Service: 1
I placed an order through the app trying to avoid door dash . But unfortunately they do contract with door dash siad it was on it's way and never came pizza hut blamed door dash but i blame pizza hut because i ordered Through their app and not door dash Thank you ! Not a good experience at all!!!!!!!!! If I could rate a 0 star I would
Atmosphere: 1
Food: 1
Service: 1
Aaron B was the manager on duty he was funny polite and delivered excellent and swifty service . The pizza was on time hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I placed an order through the app trying to avoid door dash . But unfortunately they do contract with door dash but tonight I got to experience the nicest two gentleman. Rafael who for Pizza Hut and the dasher . Half of my food was missing and I called and Rafael immediately rectified the problem, and started a new order. Door dash tried to blame the store and the driver wasn’t having it and was nice enough to go back and wait for a fresh order and brought it back . These two guy have made my horrible day great and they didn’t even know it ! Thank you !
Food: 5
Service: 5
We ordered here and food was pretty good
Atmosphere: 5
Food: 5
Service: 5
My experience was very good. Employees were accommodating and helpful.
Atmosphere: 4
Food: 4
Service: 5
We keep coming back to this Pizza Hut like it’s going to be different—but nope, they somehow keep finding new ways to let us down. At this point, it’s almost impressive. Every single time there’s something wrong—missing items, the wrong pizza, or just straight-up confusion. One time we waited three hours for our pizza, and after all that, they told us they couldn’t find a driver. We live less than two miles away! My husband finally gave up and picked it up himself.
Honestly, I thought they’d hit rock bottom, but they brought a shovel. We keep lowering the bar for them, and somehow they still trip over it—or dig a tunnel under it. I don’t know if this is a pizza place or a bad improv group testing new ways to disappoint us. We want to give them the benefit of the doubt, but at this point, the doubt is winning.
Atmosphere: 1
Food: 1
Service: 1
I went to this location Thursday night they were very busy, I only seen 2 workers. They were very professional, polite and calm in that busy situation. They deserve a raise. The food was good, hot and I didn’t have to wait long.
Atmosphere: 5
Food: 5
Service: 5
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