One of the worst experiences ever. I ordered the mix and match online. When I got to the window to pick up. After a wait time as if they were really busy, the cashier asked for my email order number. He handed over a bag that was stapled shut. Send light for 2 burger, fries, and a pie. After opening the bag I noticed no fries or pie. When I asked for my fries he said they didn’t have any. Pie either. Didn’t even offer a substitute at first until I said that’s a lot of money for 2 tiny burgers and a drink. $16. Couldn’t even get a refund because they didn’t have a manager. They used to be decent sized 1/4 pound burger. Now McDonald’s value cheese burger has more meat. Terrible customer service and even worse food. Word to the wise. Never go after sunset.
Atmosphere: 1
Food: 1
Service: 1
Dani Wilson
the service is as rancid as the oil
Atmosphere: 1
Food: 1
Service: 1
Jerry Stump
Every time I visit, it's always slow service here. EVERY. TIME.
Atmosphere: 2
Food: 4
Service: 1
Aziyah Dade
I waited in line for over 30 minutes and met with an attitude because the employees couldn't keep up with their own fast paced establishment.
Atmosphere: 1
Service: 1
Salma
Ordered in advance but still waited 10 minutes at the drive thru even though we were the only people there…
The AI order kiosk is creepy/weird, again we’re the only people there, you would expect an actual person to take your order.
Food was OK, but there are much better places nearby (CFA, Doumar’s, Cookout). Buns are way too buttered and flat, can’t really tell it’s a bun anymore.
Atmosphere: 2
Food: 3
Service: 3
Master Key
Usually good Baconzilla and their fries are amazing. I know none of it is good for me, but it sure tastes good.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Baconzilla
Carl Poole
These can't get an order right to save their lives.
Atmosphere: 1
Food: 3
Service: 1
Евгений Чуйко
Neither hello nor goodbye, she didn’t even open the window, she looked at me with a dissatisfied face, didn’t answer anything and moved on
Atmosphere: 1
Service: 1
Jada Lawrence
Food was fresh and good . Loved the wings, my favorite
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Deep Sea Double, Buffalo Wing, Big Buford
Rode through the drive thru and immediately thought “Why did they replace the people for orders”? I was soon to find out why after riding to the window. No greeting, and very awkward exchange. Nearly $20 for a mediocre meal and milkshake that couldn’t even be sipped through a straw. Asked for a spoon and got attitude. It’s sad. Never again; convenient or not…
Atmosphere: 1
Food: 2
Service: 1
Kelly Dionne
It took me almost 25 minutes AFTER ordering 5 buffalo chicken tenders to get my food. I was in the drive through & had to go inside to ask for it & they still somehow messed up my order & gave me the wrong food. This place sucks, don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
Alexis B.R.P.
If I could pick 0 stars I would Placed and order waited 2hrs they turned away every dasher saying my order doesn't exist instead of remaking the food when it obviously exist if multiple people have come trying to pick it up. Called the store and they hung up on me...NEVER eating here again
Atmosphere: 1
Food: 1
Service: 1
Cliff Carney
Worst restaurant in Norfolk and I thought that the one on little creek rd was worst I rather go there than back to this one is I order 2 mix and match meal 2 apple pies 1 chicken bite box and 1 brisket combo so about 40 to 50 dollars worth it pull up to window guy takes my money doesn't give us our drinks and ask us to park in parking lot ok no problem thinking 5 maybe 10 mins tops. Know watching 5 cars pull thru and it has beening a total of over 15 mins i pull thru again and the guy look at me like I was crazy so I had to blew my horn 3 tines just to get his attention ask if my food was ready he reply was well it still cooking. I told him I wanted my money back and he could cancel the order guess he got upset I also ask for a manager never got one and then when he handed my daughter the money back he kinda threw it at her so that the change didn't make it in my vehicle. I will hopefully reaching someone at corporate but this location is the worst stay far away
Atmosphere: 1
Service: 1
Kevin Goycochea
Just order some stuff online go and half of my order was missing. Never have i had this problem and the girl in the drive thru was not interested in her job. Very disappointed.
Slow service bag quality food
One of the worst experiences ever. I ordered the mix and match online. When I got to the window to pick up. After a wait time as if they were really busy, the cashier asked for my email order number. He handed over a bag that was stapled shut. Send light for 2 burger, fries, and a pie. After opening the bag I noticed no fries or pie. When I asked for my fries he said they didn’t have any. Pie either. Didn’t even offer a substitute at first until I said that’s a lot of money for 2 tiny burgers and a drink. $16. Couldn’t even get a refund because they didn’t have a manager. They used to be decent sized 1/4 pound burger. Now McDonald’s value cheese burger has more meat. Terrible customer service and even worse food. Word to the wise. Never go after sunset.
Atmosphere: 1
Food: 1
Service: 1
the service is as rancid as the oil
Atmosphere: 1
Food: 1
Service: 1
Every time I visit, it's always slow service here. EVERY. TIME.
Atmosphere: 2
Food: 4
Service: 1
I waited in line for over 30 minutes and met with an attitude because the employees couldn't keep up with their own fast paced establishment.
Atmosphere: 1
Service: 1
Ordered in advance but still waited 10 minutes at the drive thru even though we were the only people there…
The AI order kiosk is creepy/weird, again we’re the only people there, you would expect an actual person to take your order.
Food was OK, but there are much better places nearby (CFA, Doumar’s, Cookout). Buns are way too buttered and flat, can’t really tell it’s a bun anymore.
Atmosphere: 2
Food: 3
Service: 3
Usually good Baconzilla and their fries are amazing. I know none of it is good for me, but it sure tastes good.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Baconzilla
These can't get an order right to save their lives.
Atmosphere: 1
Food: 3
Service: 1
Neither hello nor goodbye, she didn’t even open the window, she looked at me with a dissatisfied face, didn’t answer anything and moved on
Atmosphere: 1
Service: 1
Food was fresh and good . Loved the wings, my favorite
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Deep Sea Double, Buffalo Wing, Big Buford
Restaurantji Recommends
Rode through the drive thru and immediately thought “Why did they replace the people for orders”? I was soon to find out why after riding to the window. No greeting, and very awkward exchange. Nearly $20 for a mediocre meal and milkshake that couldn’t even be sipped through a straw. Asked for a spoon and got attitude. It’s sad. Never again; convenient or not…
Atmosphere: 1
Food: 2
Service: 1
It took me almost 25 minutes AFTER ordering 5 buffalo chicken tenders to get my food. I was in the drive through & had to go inside to ask for it & they still somehow messed up my order & gave me the wrong food. This place sucks, don’t waste your time.
Atmosphere: 1
Food: 1
Service: 1
If I could pick 0 stars I would
Placed and order waited 2hrs they turned away every dasher saying my order doesn't exist instead of remaking the food when it obviously exist if multiple people have come trying to pick it up. Called the store and they hung up on me...NEVER eating here again
Atmosphere: 1
Food: 1
Service: 1
Worst restaurant in Norfolk and I thought that the one on little creek rd was worst I rather go there than back to this one is I order 2 mix and match meal 2 apple pies 1 chicken bite box and 1 brisket combo so about 40 to 50 dollars worth it pull up to window guy takes my money doesn't give us our drinks and ask us to park in parking lot ok no problem thinking 5 maybe 10 mins tops. Know watching 5 cars pull thru and it has beening a total of over 15 mins i pull thru again and the guy look at me like I was crazy so I had to blew my horn 3 tines just to get his attention ask if my food was ready he reply was well it still cooking. I told him I wanted my money back and he could cancel the order guess he got upset I also ask for a manager never got one and then when he handed my daughter the money back he kinda threw it at her so that the change didn't make it in my vehicle. I will hopefully reaching someone at corporate but this location is the worst stay far away
Atmosphere: 1
Service: 1
Just order some stuff online go and half of my order was missing. Never have i had this problem and the girl in the drive thru was not interested in her job. Very disappointed.
Atmosphere: 2
Food: 3
Service: 1
Loading...