17 minute wait for a coffee in the drive-thru today. There were only 3 cars in front of me when I ordered. Embarrassing. Not even an apology from an employee.
Atmosphere: 1
Food: 1
Service: 1
Karen Griffin-Montgomery
The location on Colonial Ave seems to put far too much priority toward preparing online order requests over fulfilling the orders of those people in the store or drive thru. Waited 20 min for one drink ordered inside the store. Watched multiple online orders prepared and collecting on the counter. No one was picking up those orders. Seems like customers standing right there in the store should receive priority.
Service: 2
Laura Newcome
So sick of this place skimping on cold foam. I pay extra for it, stop wasting my money. I see you make it in the blender and waste most of what’s made too, just put it on my drink!
Matthew Brader
This Starbucks is also slow even when you order with the app ahead of time they always make you wait and proceed to help every other customer regardless of the order they came in and this store is always dirty trash just laying around inside and outside on the patio I would give them zero stars but that’s not a option they should really do a better job or just close the in store part and just make it a drive through
Atmosphere: 1
Food: 1
Service: 1
Andrew davis
The atmosphere was muggy and the workers acted like DMV employees.
Atmosphere: 4
Food: 5
Service: 5
Jonathan Gonzalez
An employee this morning was rude to an old man for picking up drinks, trying to find his order, and talked to him like he was stupid. A customer helped him locate his order.the pickup counter was a distaster. Multiple customers, including myself, waited for a very long time to receive our orders.
Capria Smith
Not Happy With Paying $7.03 For A Dragon Drink/Cup Full Of Ice So It Was A Problem Because I Ask For NO Ice Smh.....Uggggh
Service: 1
Aleeya Grainger
This location sucks. I walked in and instead of being warmly greeted, one of the baristas looked at me annoyingly and said “do you know what you want to order?” Then when I finally get to order, the cashier rung up a cold drink instead of a hot drink so that’s what printed out on the ticket and the other barista made it cold because of that. Okay, honest mistake. He remakes me drink and forgets to steam the milk so then I’m left with a lukewarm drink with a cold center lmao. They finally get it right but for some reason it still tasted subpar. Then the bacon on the double smoked bacon sandwich wasn’t all the way cooked and I know that happens sometimes but it was just an overall disappointment at this location. Also I was trying to use the restroom which had a lock code on it and when I asked another one of the baristas for the code, she rudely asked me if I ordered something… Yeah I just wouldn’t recommend this location.
Benjamin Kemp
Ive gone here multiple times, staff and service is usually excellent. Friendly, I'd say maybe one or two times it maybe sounded like the server might have missed their morning coffee, but nothing I can'tcomplain about . My order's are never wrong, they let me get an ice water and condiments without complaints. Gonna be my go-to coffee shop for awile.
Parking: rush hour can get super busy, drive through line can get super backed up. inside is not a bad choice.
If I could give this place one star I would! The customer service here is terrible. When I ordered my Matcha, they did not ask me what type of milk I want or what size I wanted it even though I brought my own cup that was a Venti. They gave me a grande inside of the Venti cup. They obviously tried to justify why But it wasn’t a Justification. The same thing happened to my sister. They did not ask her what size she wanted so they gave her any size when trying to speak to them. They damn near ignored you and they also didn’t offer any napkins of any sort. Do not go to this Starbucks go to the one on Granby. It’s the closest one to that area.
Zachary Belton
I’ve been coming to this location for years, and while I appreciate the friendly staff, the drinks are inconsistent. Some days my order is perfect , other days is completely off- whether it’s the taste, the burnt espresso, or how it’s made. It’s frustrating not knowing what to expect each visit There a few baristas who my drink everytime, seems as if this store always has barista’s In training. All I be wanting is my matcha 🍵 made right!!
Atmosphere: 3
Food: 3
Service: 1
Ebony Layne
Instead of a sandwich i paid for i got this and no refund and the manager was nasty as hell and rude . Im Pissed off this is ghetto and i want my money and i got recording of her trying to justify what they put in the bag. Chelsea
Dietary restrictions: No cheese
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Muffin, Chocolate Chip Cookie
Catherine Dempsey
This location no longer serves free water without purchasing something. "Store policy" and yet they wonder why they're getting boycotted. My plan of action here today was to get a cup of ice water and tip the employees, not add revenue for the corporation. Yay we love companies that deny people water. 🫡💙
Atmosphere: 1
Food: 1
Service: 1
Lizeth Franco
Disappointing Service and Long Wait Times
I’ve given this Starbucks multiple chances, but the wait times are consistently unacceptable. Three times now, I’ve ordered my drink well in advance, only to arrive and find it hasn’t even been started. Today was the worst—I placed my order 20 minutes before my shift at 5 PM, arrived at 4:55 because I work 2 mins away in the next plaza and still had to wait because my drink wasn’t made yet. I even had to ask how much longer it would take, which made me late for work.
It feels like you have to order an hour ahead just to get your drink on time. Meanwhile, some employees move at a painfully slow pace, showing no urgency even when there are clear delays. I understand being busy, but this is just poor service. Definitely reconsidering if it’s worth coming here anymore.
Quick service
Atmosphere: 5
Food: 5
Service: 5
17 minute wait for a coffee in the drive-thru today. There were only 3 cars in front of me when I ordered. Embarrassing. Not even an apology from an employee.
Atmosphere: 1
Food: 1
Service: 1
The location on Colonial Ave seems to put far too much priority toward preparing online order requests over fulfilling the orders of those people in the store or drive thru. Waited 20 min for one drink ordered inside the store. Watched multiple online orders prepared and collecting on the counter. No one was picking up those orders. Seems like customers standing right there in the store should receive priority.
Service: 2
So sick of this place skimping on cold foam. I pay extra for it, stop wasting my money. I see you make it in the blender and waste most of what’s made too, just put it on my drink!
This Starbucks is also slow even when you order with the app ahead of time they always make you wait and proceed to help every other customer regardless of the order they came in and this store is always dirty trash just laying around inside and outside on the patio I would give them zero stars but that’s not a option they should really do a better job or just close the in store part and just make it a drive through
Atmosphere: 1
Food: 1
Service: 1
The atmosphere was muggy and the workers acted like DMV employees.
Atmosphere: 4
Food: 5
Service: 5
An employee this morning was rude to an old man for picking up drinks, trying to find his order, and talked to him like he was stupid. A customer helped him locate his order.the pickup counter was a distaster. Multiple customers, including myself, waited for a very long time to receive our orders.
Not Happy With Paying $7.03 For A Dragon Drink/Cup Full Of Ice So It Was A Problem Because I Ask For NO Ice Smh.....Uggggh
Service: 1
This location sucks. I walked in and instead of being warmly greeted, one of the baristas looked at me annoyingly and said “do you know what you want to order?” Then when I finally get to order, the cashier rung up a cold drink instead of a hot drink so that’s what printed out on the ticket and the other barista made it cold because of that. Okay, honest mistake. He remakes me drink and forgets to steam the milk so then I’m left with a lukewarm drink with a cold center lmao. They finally get it right but for some reason it still tasted subpar. Then the bacon on the double smoked bacon sandwich wasn’t all the way cooked and I know that happens sometimes but it was just an overall disappointment at this location. Also I was trying to use the restroom which had a lock code on it and when I asked another one of the baristas for the code, she rudely asked me if I ordered something… Yeah I just wouldn’t recommend this location.
Ive gone here multiple times, staff and service is usually excellent. Friendly, I'd say maybe one or two times it maybe sounded like the server might have missed their morning coffee, but nothing I can'tcomplain about . My order's are never wrong, they let me get an ice water and condiments without complaints. Gonna be my go-to coffee shop for awile.
Parking: rush hour can get super busy, drive through line can get super backed up. inside is not a bad choice.
Kid-friendliness: Leave your kids outside please.
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
If I could give this place one star I would!
The customer service here is terrible. When I ordered my Matcha, they did not ask me what type of milk I want or what size I wanted it even though I brought my own cup that was a Venti. They gave me a grande inside of the Venti cup. They obviously tried to justify why But it wasn’t a Justification. The same thing happened to my sister. They did not ask her what size she wanted so they gave her any size when trying to speak to them. They damn near ignored you and they also didn’t offer any napkins of any sort. Do not go to this Starbucks go to the one on Granby. It’s the closest one to that area.
I’ve been coming to this location for years, and while I appreciate the friendly staff, the drinks are inconsistent. Some days my order is perfect , other days is completely off- whether it’s the taste, the burnt espresso, or how it’s made. It’s frustrating not knowing what to expect each visit There a few baristas who my drink everytime, seems as if this store always has barista’s In training. All I be wanting is my matcha 🍵 made right!!
Atmosphere: 3
Food: 3
Service: 1
Instead of a sandwich i paid for i got this and no refund and the manager was nasty as hell and rude . Im
Pissed off this is ghetto and i want my money and i got recording of her trying to justify what they put in the bag. Chelsea
Dietary restrictions: No cheese
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Muffin, Chocolate Chip Cookie
This location no longer serves free water without purchasing something. "Store policy" and yet they wonder why they're getting boycotted. My plan of action here today was to get a cup of ice water and tip the employees, not add revenue for the corporation. Yay we love companies that deny people water. 🫡💙
Atmosphere: 1
Food: 1
Service: 1
Disappointing Service and Long Wait Times
I’ve given this Starbucks multiple chances, but the wait times are consistently unacceptable. Three times now, I’ve ordered my drink well in advance, only to arrive and find it hasn’t even been started. Today was the worst—I placed my order 20 minutes before my shift at 5 PM, arrived at 4:55 because I work 2 mins away in the next plaza and still had to wait because my drink wasn’t made yet. I even had to ask how much longer it would take, which made me late for work.
It feels like you have to order an hour ahead just to get your drink on time. Meanwhile, some employees move at a painfully slow pace, showing no urgency even when there are clear delays. I understand being busy, but this is just poor service. Definitely reconsidering if it’s worth coming here anymore.
Atmosphere: 3
Food: 4
Service: 1
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