Taco Bell
649 Newtown Rd, Norfolk
(757) 461-3289
Recent Reviews
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Terrible terrible service by Nakylyn at the drive through window. Took forever to give me my card back. My soda was flat I asked for a different one I had to repeat it 4 times because she acted like she couldn’t hear. I saw my food sit at the table for a while before she gave it to me cause she was just walking back and forth checking her phone. Good thing there’s a new Taco Bell 2 min down the road because this one is horrible
Atmosphere: 1
Food: 1
Service: 1
According to info, on the door store on Sunday opens at 7:00am. I came at 9:05 and the store was still closed.
Atmosphere: 1
Food: 1
Service: 1
Google says open till 4am I'm glad I drove all the way down here just to see the lights off and the crew asleep.
Atmosphere: 1
Food: 1
Service: 1
I ordered my food online so I could walk in and pick it up. When I got there 30 min later they said they were waiting on one food item to cook. However had me waiting for 20 extra min and no one was there....so they just took there sweet time. Never coming to this one again
Atmosphere: 2
Food: 1
Service: 1
I have never once felt the urge to leave any kind of review for anything. I just had the worst experience in a fast food line in my life. I pulled up behind a truck who had just pulled up seconds before me to order. They ordered I moved up I ordered and then we both proceeded to sit in line with nobody else For 10 minutes. Finally, the truck gets their food and I pull up to the window. They took my payment, gave my card back and then proceeded to close the window and keep it closed for the next 15 minutes. No communication. They open the window, hand me three free taco coupons, and then hand me my food. Frustrated, I drove away without checking the bag. Big mistake. I get on the highway. Grab my food from the bag only to find that they had gotten the order wrong. How the hell do you make me wait 25 minutes for the wrong order, And the food that was in the bag, namely the burrito, had nothing in it. I took a bite only to find that half of my burrito was tortilla. I am dumbfounded, I waited 25 minutes for my food, Received an incorrect order on top of that the food that was served to me was subpar. Eating here is equivalent to throwing your money in the garbage.
Atmosphere: 1
Food: 1
Service: 1
Family atmosphere with smiles and music for a vibing beat as you eat great tasting fresh food from Sherri Berri Parker
Atmosphere: 5
Food: 5
Service: 5
Waited 31 minutes in line with only 6 cars to start. Had to leave and still had 2 cars in front. Obsurd on a sunday night!
Service: 1
no it’s ok Taco Bell I totally don’t mind waiting in line for 45 minutes for one soft taco so yall can stand there staring at the wall. It’s also totally okay that the store smells so awful that I had to hold my breath from my car 🩷
Atmosphere: 1
Food: 1
Service: 1
Shout out to the manager working tonight!! I haven’t experienced excellent customer service like that in a while. Way to be proactive!
Atmosphere: 5
Food: 5
Service: 5
Normally I wouldn’t write a review on a fast food restaurant, but the service we had here was outstanding. We were on our way back from the Norfolk airport at 3am and needed food. We pulled into this Taco Bell only to realize that a semi truck was blocking the drive thru. We parked in the parking lot while we searched for something else in the area that was open. While we were searching, a young man that worked there came out and waved at us from a distance so he didn’t scare us in the car. He apologized for the truck blocking the drive thru and took our order on the notes app of his phone. He truly was an angel and it gave my best friend an amazing start to her 40th birthday! Thank you again for the amazing service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
So last night I went to just get a Crunchwrap supreme meal. Supposed to be fast food correct? The guy at the drive through window was counting and separating change for about 5 minutes while I was sitting there in my car. By the time I got my food it was cold. Terrible service. Glad I’m just visiting down here.
Atmosphere: 1
Food: 4
Service: 1
I placed an order through the mobile app for pick up thru the drive thru and paid for it. Upon pulling up to the order screen I was told with a nasty attitude that they were not taking drive thru orders and I needed to come inside after watching several cars in front of me get their orders at the window. So I proceed inside and upon entering the store, there were employees arguing and cussing each other out. I sat there for about 15 minutes without even being acknowledged. Finally one of the employees were asked what I wanted…. They tried to give me the wrong order and was mad that I didn’t just take it and get out the store. And the “manager” said that if I didn’t like it I could just get refunded and leave. Absolutely disgusting attitude and off putting service! Never again will I visit this location
Food: 1
The drive thru is way too slow.
The cashier, Arieyonna A. It was so sweet and friendly! Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Killer crew! Fast and friendly. There was a mistake w my order, they replaced it in I swear 2-3 minutes. Yall rock!
Food: 5
Service: 5
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