The Twisted Crab - Downtown Norfolk

yall give 13 shrimp for a half pound of shrimp and 13 shrimp is not equal to a half pound, 21-22 shrimp is a half pound . i’m tired of yall shorting me on my food and im paying my hard earned money

Neriah was the sweetest!! My food was hot and fresh!! She also made sure I had condiments and utensils for my to go order without me having to ask!!

This place was awesome the waitress we had he did a really good job I wish I could remember his name but he was a young man he was able to take care of all of us one by one and it was a lot of us he supplied every need that we had we didn't have to wait on anything or nothing he did awesome

I really wanted to enjoy my meal from The Twisted Crab, but it missed the mark. The lobster was mushy and I couldn’t even finish it. The boil was also missing the one potato it was supposed to come with, which was disappointing.

Everything else was decent, but the overall experience left me unsatisfied

Corey is an excellent waitress, as she was exceptionally friendly, funny, and professional. From the Davis's

From the moment I walked through the door, ambience and staff was extremely welcoming. Once I was seated, my server, Chasity came quickly and took orders. She gave amazing suggestions on drinks and food and is very knowledgeable about the menu. Food was delicious and I will definitely be returning!! 😊

The best atmosphere to decompress and relax a must stop eatery in downtown Norfolk!!!

Normally everything is great but the server we had this time with the dark brown locs with red tips was a really bad server and had a bad attitude. The food was amazing but by the time we had gotten the crackers for the crab the crab was cold. I asked for them and fifteen minutes later we still didn't have them and I asked someone else's.
And when she came back she only had one cracker and pick and that we had to share the one we got. She never checked on us once. And when we asked for the check it took 45 minutes to get the check and pay and another ten maybe to get my change back.

Food: 5

Service: 1

Recommended dishes: Seafood Boil with Twisted Sauce

I love the seafood here and it's so delicious 😋🤤 mouth watering. Will be visiting again in the future. Great downtown location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Seafood Boil with Twisted Sauce, Wings

First: My many complaints aside, the food tasted pretty decent. If you don't mind horrible service and middling food, this is your spot. I am also not the type to leave a bad review, but I felt very disrespected.

1: A restaurant themed around serving crab legs (literally in the name) should probably provide the tools with which to eat said crab legs. How absurd and disrespectful of our time and money. We were told once we already had our food in front of us that people keep stealing the crab shell crackers, so they don't carry them anymore. We had to use beer bottles to smash the claws.

2: Eggs still had shells on them in the boil bag.

3: We had to ask four different employees to get a sugar alternative for my diabetic parents' teas (even the bartender was clueless as to what I meant by Sweet n' Low).

4: They doled out silverware piece by piece by request. No pre-wrapped utensils on the table, not even plastic. It seems like they don't want to deal with dishes? They just have paper plates for you to make your portion. Literally plates, no bowls. Crab boils are all about the boil butter sauce.... paper plates?

5: We went to pay and tip our server (nice person, but provided poor service) and were told they did not have any cash or change in the building. We went to two different businesses nearby trying to get cash for her tip. Do they WANT their servers leaving with no tips? We tipped her 20% regardless because lord knows it's not her fault the restaurant is horribly managed.

Do they want people to have a bad time? No, I don't think so. But management needs to get their heads on their shoulders where they belong and address the massive budget and basic restaurant experience issues that are keeping them from being able to provide basic accommodations to their patrons.

Tl;dr: To the owners, this location needs a leadership shake up.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Sausage, Seafood Boil with Twisted Sauce, Snow Crab Legs

We had the nicest and most attentive server. I can’t remember her name but she was fabulous!! She had a fair complexion about 5’4. She was heading to DC to see her family. Her customer service was impeccable!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Seafood Boil with Twisted Sauce

Food and service was amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage, Boiled Shrimp, King Crab Legs, Snow Crab Legs

My food was dry and the service was not good at all.

Atmosphere: 1

Food: 1

Service: 1

This place is absolutely the worst and has the worst customers service i have ever experienced!!!

Atmosphere: 1

Food: 2

Service: 1

Tiana was great and the crab was delicious!

Atmosphere: 5

Food: 5

Service: 5