The Twisted Crab - Downtown Norfolk

Normally everything is great but the server we had this time with the dark brown locs with red tips was a really bad server and had a bad attitude. The food was amazing but by the time we had gotten the crackers for the crab the crab was cold. I asked for them and fifteen minutes later we still didn't have them and I asked someone else's.
And when she came back she only had one cracker and pick and that we had to share the one we got. She never checked on us once. And when we asked for the check it took 45 minutes to get the check and pay and another ten maybe to get my change back.

Food: 5

Service: 1

Recommended dishes: Seafood Boil with Twisted Sauce

I love the seafood here and it's so delicious 😋🤤 mouth watering. Will be visiting again in the future. Great downtown location.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Seafood Boil with Twisted Sauce, Wings

First: My many complaints aside, the food tasted pretty decent. If you don't mind horrible service and middling food, this is your spot. I am also not the type to leave a bad review, but I felt very disrespected.

1: A restaurant themed around serving crab legs (literally in the name) should probably provide the tools with which to eat said crab legs. How absurd and disrespectful of our time and money. We were told once we already had our food in front of us that people keep stealing the crab shell crackers, so they don't carry them anymore. We had to use beer bottles to smash the claws.

2: Eggs still had shells on them in the boil bag.

3: We had to ask four different employees to get a sugar alternative for my diabetic parents' teas (even the bartender was clueless as to what I meant by Sweet n' Low).

4: They doled out silverware piece by piece by request. No pre-wrapped utensils on the table, not even plastic. It seems like they don't want to deal with dishes? They just have paper plates for you to make your portion. Literally plates, no bowls. Crab boils are all about the boil butter sauce.... paper plates?

5: We went to pay and tip our server (nice person, but provided poor service) and were told they did not have any cash or change in the building. We went to two different businesses nearby trying to get cash for her tip. Do they WANT their servers leaving with no tips? We tipped her 20% regardless because lord knows it's not her fault the restaurant is horribly managed.

Do they want people to have a bad time? No, I don't think so. But management needs to get their heads on their shoulders where they belong and address the massive budget and basic restaurant experience issues that are keeping them from being able to provide basic accommodations to their patrons.

Tl;dr: To the owners, this location needs a leadership shake up.

Atmosphere: 2

Food: 3

Service: 1

Recommended dishes: Sausage, Seafood Boil with Twisted Sauce, Snow Crab Legs

We had the nicest and most attentive server. I can’t remember her name but she was fabulous!! She had a fair complexion about 5’4. She was heading to DC to see her family. Her customer service was impeccable!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Seafood Boil with Twisted Sauce

Food and service was amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sausage, Boiled Shrimp, King Crab Legs, Snow Crab Legs

My food was dry and the service was not good at all.

Atmosphere: 1

Food: 1

Service: 1

This place is absolutely the worst and has the worst customers service i have ever experienced!!!

Atmosphere: 1

Food: 2

Service: 1

Tiana was great and the crab was delicious!

Atmosphere: 5

Food: 5

Service: 5

My experience at twisted crab was nothing short of amazing . Jada is and always have been an amazing server. She was prompt and very attentive . She goes the extra mile every-time me and my friend dine in at this location .

Atmosphere: 5

Food: 5

Service: 5

Lemon 🍋 Pepper blue crab $3 .... A Must

Atmosphere: 4

This was a friendly and nice place in which to dine

Atmosphere: 4

Food: 4

Service: 4

Customer service was superb!! Came back twice in in one week!

Atmosphere: 4

Food: 4

Service: 5

I love eating there on Friday when I come there.

Food: 5

Service: 5

The service was amazing!!! Our server Tiana was great! We felt very welcomed and will definitely return!!

Atmosphere: 5

Food: 5

Service: 5

Tiana was AMAZING!

Atmosphere: 5

Food: 4

Service: 5