I was told, through the drive through speaker, that I would have to come inside to place an order. I asked them to confirm, and they said yes we had to come inside - confirming they could hear me and could have taken my order or asked me to come around to a window. So we left and this store lost a sale.
Atmosphere: 1
Service: 1
David Arthur
This place needs to DESPERATELY work on their customer service. Rushed my drive thru order and then was incredibly rude to me at the window. I guess that’s Norfolk for you.
Service: 1
Andreah Miller
If yall gonna charge .50 per sauce YALL SHPULD PROBABLY PUT THAT IN THE BAG. SPEND A DOLLAR EXTRA FOR NOOOO SAUCE . SMH nickle and diming
Atmosphere: 1
Food: 5
Service: 1
Lala Estrella
I visited the Wendy’s on Monticello Ave and ordered using the self-service screen. It was my first time trying it, and while different, I didn’t mind the process. The downside was that we weren’t greeted, which made the experience feel less welcoming. What stood out most, though, was an employee loudly making comments about another patron’s appearance. The remarks weren’t funny, and both other customers and the employee’s coworkers seemed uncomfortable. I found this extremely unprofessional and inappropriate. A simple greeting and respectful conduct would go a long way in improving the customer experience here.
Atmosphere: 1
Food: 3
Service: 2
Kevin Towns
So I go to this store and place an order and the cashier handed me something different. I was like that’s not what I ordered and then she said oh, we don’t have that. I asked for a refund she smacked her lips and started serving the next guest, never told the manager I wanted a refund. I patiently waited for 10 minutes then I asked, Is someone processing my refund. The manager comes to the front counter screaming and yelling “Well I didn’t know you wanted a refund “ I was like sir, I’m the customer. He slammed the money in my hand and went about his business. No apology or nothing. These fast food places are getting ridiculous.
Atmosphere: 1
Food: 1
Service: 1
M Freeman
Manager had bad attitude when asked to clarify if order was understood. Also their Coke doesn't taste right. Plus they couldn't provide a receipt.
Atmosphere: 2
Food: 4
Service: 1
Travis Lawler
Don't go there at late night
Atmosphere: 1
Food: 1
Service: 1
Elexsie Workman
service was quick but they gave me soft serve in a cup instead of the frosty i ordered… disappointed because they weren’t busy or anything just lazy
Atmosphere: 2
Food: 2
Service: 4
Big Bear
Love this Wendy's no matter how busy it gets, but I need corporate to work with the city/leaser., to work on this parking lot. Potholes been here since HRT was TRT.
Good, but do better
Atmosphere: 2
Food: 5
Service: 5
Sara
Food came fast and hot despite it being busy. The only negative was (whom I assume was the manager) was speaking harshly to the other workers. It was uncomfortable to watch.
I waited like 30 minutes for my food. They screwed up my order. It cost over $30 for one value meal and two additional burgers. I would go back to this location.
Denise Haynes
If I could give this place zero stars I would. I was there this evening Sunday, September 28th at around 9:40pm. I received my food through the drive through. When I got home later I found a sunflower seed shell in my burger. It was in my mouth. I want to vomit. This is the most unsanitary, trifling thing I’ve ever experienced. This is worst than hair in your food, this shell WAS IN SOMEONES MOUTH. It was in MY mouth. I want to vomit just typing this. I’m literally in disbelief.
Haley Linkous
Usually I have none or minimum issues, but I just received a Dr Pepper that smelled and tasted minty? like they put something inside of it. My fiancé said it smelled like medicine and refused to try it. I had to spit it out and I dumped the rest of it out. I don’t think they have any sort of minty drink so I don’t know how or why my drink would taste like that.
I was told, through the drive through speaker, that I would have to come inside to place an order. I asked them to confirm, and they said yes we had to come inside - confirming they could hear me and could have taken my order or asked me to come around to a window. So we left and this store lost a sale.
Atmosphere: 1
Service: 1
This place needs to DESPERATELY work on their customer service. Rushed my drive thru order and then was incredibly rude to me at the window. I guess that’s Norfolk for you.
Service: 1
If yall gonna charge .50 per sauce YALL SHPULD PROBABLY PUT THAT IN THE BAG. SPEND A DOLLAR EXTRA FOR NOOOO SAUCE . SMH nickle and diming
Atmosphere: 1
Food: 5
Service: 1
I visited the Wendy’s on Monticello Ave and ordered using the self-service screen. It was my first time trying it, and while different, I didn’t mind the process. The downside was that we weren’t greeted, which made the experience feel less welcoming. What stood out most, though, was an employee loudly making comments about another patron’s appearance. The remarks weren’t funny, and both other customers and the employee’s coworkers seemed uncomfortable. I found this extremely unprofessional and inappropriate. A simple greeting and respectful conduct would go a long way in improving the customer experience here.
Atmosphere: 1
Food: 3
Service: 2
So I go to this store and place an order and the cashier handed me something different. I was like that’s not what I ordered and then she said oh, we don’t have that. I asked for a refund she smacked her lips and started serving the next guest, never told the manager I wanted a refund. I patiently waited for 10 minutes then I asked, Is someone processing my refund. The manager comes to the front counter screaming and yelling “Well I didn’t know you wanted a refund “ I was like sir, I’m the customer. He slammed the money in my hand and went about his business. No apology or nothing. These fast food places are getting ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Manager had bad attitude when asked to clarify if order was understood. Also their Coke doesn't taste right. Plus they couldn't provide a receipt.
Atmosphere: 2
Food: 4
Service: 1
Don't go there at late night
Atmosphere: 1
Food: 1
Service: 1
service was quick but they gave me soft serve in a cup instead of the frosty i ordered… disappointed because they weren’t busy or anything just lazy
Atmosphere: 2
Food: 2
Service: 4
Love this Wendy's no matter how busy it gets, but I need corporate to work with the city/leaser., to work on this parking lot. Potholes been here since HRT was TRT.
Good, but do better
Atmosphere: 2
Food: 5
Service: 5
Food came fast and hot despite it being busy. The only negative was (whom I assume was the manager) was speaking harshly to the other workers. It was uncomfortable to watch.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
I waited like 30 minutes for my food. They screwed up my order. It cost over $30 for one value meal and two additional burgers. I would go back to this location.
If I could give this place zero stars I would. I was there this evening Sunday, September 28th at around 9:40pm. I received my food through the drive through. When I got home later I found a sunflower seed shell in my burger. It was in my mouth. I want to vomit. This is the most unsanitary, trifling thing I’ve ever experienced. This is worst than hair in your food, this shell WAS IN SOMEONES MOUTH. It was in MY mouth. I want to vomit just typing this. I’m literally in disbelief.
Usually I have none or minimum issues, but I just received a Dr Pepper that smelled and tasted minty? like they put something inside of it. My fiancé said it smelled like medicine and refused to try it. I had to spit it out and I dumped the rest of it out. I don’t think they have any sort of minty drink so I don’t know how or why my drink would taste like that.
Food: 2
Service: 4
20 minutes inside to get 1 medium frosty.
Atmosphere: 1
Food: 3
Service: 1
Great service every time.
Atmosphere: 5
Food: 5
Service: 5
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