Unfortunately, his store needs a lift up but I'm sure it's more to do with where it's located then how it is managed.
Stacy Bravo
It's just a Wendy's but the frosty are my thing! When the machine works 🙄
Atmosphere: 3
Food: 4
Service: 3
Daishawn Greene
I'm very disappointed with my recent burger order. The bun was hard and dry, and the burger itself didn't taste fresh or flavorful. I was expecting a better quality meal, and unfortunately, this was not it.
Food: 1
Service: 5
shantell george
Baconator was great. Burger patty was juicy and veggies were fresh. The frosty was as expected.
Atmosphere: 4
Food: 4
Service: 5
renee Boone
The manager at this location has a very nasty attitude she gets up set when she is on the clock and the staff there makes your order wrong I had to bring back several orders due to my items being made wrong added ingredients that I told the drive through worker not to put on my food today I ordered 2 biggie bags and specifically asked for them to not have cheese bacon or mayo got out of the drive thru to check my orders as I usually do because they’re famous for purposely making orders wrong to find that they put everything on my orders I didn’t ask for i went back through the drive to get it corrected and here comes this manager with a nasty attitude talking all Over me trying to tell me what to say I explained to her I ordered the food without the things they added and she slams the window and walks off not to mention i was on the phone and my sister heard the drive through teller repeat what I asked for in my order to me also I asked for barb Que sauce and that wasn’t even in the bag my food was dumped inside both bags all over the place this is one of the worse Wendy’s in norfolk va I only stop here when I’m close and heading home the food is always made NOT fresh fries always too salty and old and the customer service sucks THE MANGER “YOLANDA” IS VERY UNPROFESSIONAL you don’t argue with customers about an order made incorrect you fix it and apologize I called corporate and will do so from now on EVERY time I stop here and have a issue with my order because I work hard for MY money
Brandy Byrnes
Good food but floor Is usually oily when you come in to the store.
Wheelchair accessibility: They do have a ramp and it's in the back.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Wendy’S Baked Potatoes
Latoya Wimberly
Most horrible experience. Employee's have attitudes and upgrade you to large meal within asking.
Atmosphere: 1
Food: 1
Service: 1
Anthony Richardson
Long wait time in a empty store is ridiculous didn't even get to place an order
Service: 1
JAMES DANIEL
How nice of the to put my fresh fries in the Bag upside down.
I waited for 20 min Before Anyone acknowledge me or took my order The Manager had to step away from a busy drive through to get on the guys upfront to do the job properly but still unsatisfactory
Parking: Also ordered a six piece nuggets and the number three ten piece nugget combo
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Spicy Chicken Sandwich
Beverly V
A customer threatened me in their lobby and they wouldn't let me get my order in drive thru !! Seriously would want to get your customers into a fight all because you are lack of management?
Atmosphere: 1
Service: 1
J Mendoza
Where should I start. When you order food there and you ask for ketchup they tell you they don't have any. Simple as that, they just do not have ketchup. Second, you stop at the drive-thru they tell you to hold on and 15 minutes later you're going hello and due to the shift change they forget they actually have people out there, so when I pull up to the window to let him know that they forgot they tell me I have to drive around again and get in line. You have poor employees in there, poor management overall you have a zero star if I can write that in. I would just change this staff and retrain new people. Due to the fact that when you try to explain their mistakes their condescending response like they're doing you a favor and don't really want to work there. I will not go back there again let alone maybe to another Wendy'. To the Wendy's corporation your standards are very very low, please get it together because you have a fantastic product that is being destroyed by employees in this location.
Howard Sherburne SR
Wrong drink again. Still not paying attention tried again worst Cobb Salad ever dried out chicken warm dressing back to Wards Corner next time
Atmosphere: 2
Food: 1
Service: 2
Jose Marrero
Bad Customer Service. No Sdrow in the Bag No Napkins, the French Fries Cool. Drive True. No Receipt.
Christina is always so pleasant
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, his store needs a lift up but I'm sure it's more to do with where it's located then how it is managed.
It's just a Wendy's but the frosty are my thing! When the machine works 🙄
Atmosphere: 3
Food: 4
Service: 3
I'm very disappointed with my recent burger order. The bun was hard and dry, and the burger itself didn't taste fresh or flavorful. I was expecting a better quality meal, and unfortunately, this was not it.
Food: 1
Service: 5
Baconator was great. Burger patty was juicy and veggies were fresh. The frosty was as expected.
Atmosphere: 4
Food: 4
Service: 5
The manager at this location has a very nasty attitude she gets up set when she is on the clock and the staff there makes your order wrong I had to bring back several orders due to my items being made wrong added ingredients that I told the drive through worker not to put on my food today I ordered 2 biggie bags and specifically asked for them to not have cheese bacon or mayo got out of the drive thru to check my orders as I usually do because they’re famous for purposely making orders wrong to find that they put everything on my orders I didn’t ask for i went back through the drive to get it corrected and here comes this manager with a nasty attitude talking all
Over me trying to tell me what to say I explained to her I ordered the food without the things they added and she slams the window and walks off not to mention i was on the phone and my sister heard the drive through teller repeat what I asked for in my order to me also I asked for barb Que sauce and that wasn’t even in the bag my food was dumped inside both bags all over the place this is one of the worse Wendy’s in norfolk va I only stop here when I’m close and heading home the food is always made NOT fresh fries always too salty and old and the customer service sucks THE MANGER “YOLANDA” IS VERY UNPROFESSIONAL you don’t argue with customers about an order made incorrect you fix it and apologize I called corporate and will do so from now on EVERY time I stop here and have a issue with my order because I work hard for MY money
Good food but floor Is usually oily when you come in to the store.
Wheelchair accessibility: They do have a ramp and it's in the back.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Wendy’S Baked Potatoes
Most horrible experience. Employee's have attitudes and upgrade you to large meal within asking.
Atmosphere: 1
Food: 1
Service: 1
Long wait time in a empty store is ridiculous didn't even get to place an order
Service: 1
How nice of the to put my fresh fries in the
Bag upside down.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I waited for 20 min Before Anyone acknowledge me or took my order The Manager had to step away from a busy drive through to get on the guys upfront to do the job properly but still unsatisfactory
Parking: Also ordered a six piece nuggets and the number three ten piece nugget combo
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Spicy Chicken Sandwich
A customer threatened me in their lobby and they wouldn't let me get my order in drive thru !! Seriously would want to get your customers into a fight all because you are lack of management?
Atmosphere: 1
Service: 1
Where should I start. When you order food there and you ask for ketchup they tell you they don't have any. Simple as that, they just do not have ketchup. Second, you stop at the drive-thru they tell you to hold on and 15 minutes later you're going hello and due to the shift change they forget they actually have people out there, so when I pull up to the window to let him know that they forgot they tell me I have to drive around again and get in line. You have poor employees in there, poor management overall you have a zero star if I can write that in. I would just change this staff and retrain new people. Due to the fact that when you try to explain their mistakes their condescending response like they're doing you a favor and don't really want to work there. I will not go back there again let alone maybe to another Wendy'. To the Wendy's corporation your standards are very very low, please get it together because you have a fantastic product that is being destroyed by employees in this location.
Wrong drink again. Still not paying attention tried again worst Cobb Salad ever dried out chicken warm dressing back to Wards Corner next time
Atmosphere: 2
Food: 1
Service: 2
Bad Customer Service. No Sdrow in the Bag No Napkins, the French Fries Cool. Drive True. No Receipt.
Atmosphere: 1
Food: 1
Service: 1
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