Horrible wait, food and service every single time. Shut this place down.
Tawnie Juanita
This is the most ratchet place ever! The girl took my order was on facetime the whole time! The manager don't seem to care about quality of anything and HE is always RUDE....but thinks it's ok because he is a flamer... and the place was DIRTY like always. Its a sad and desperate place if your working or eating at this location.
Renee Wesby
I HAD A HORRIBLE EXPERIENCE AT THIS LOCATION 725 NEWTOWN RD ON SATURDAY THE TIME WAS ABOUT 5 PM i WAITED AT THE SPEAKER WINDOW FOR SOMEONE TO TAKE MY ORDER FOR 17 MINUTES I HAD A YOUNG LADY TELL ME TO HOLD ON BECAUSE WE ONLY HAVE 3 PEOPLE WORKING AND EVERYONE ELSE HAD CALLED OUT ,, THAT TOOK 5 MIN BEFORE SHE EVER EVEN NOTICED THAT I WAS AT THE SPEAKER
IT TOOK ANOTHER 12 MINUTES FOR SOME GUY TO SAY WITH AN ATTITUDE...HEY MAM LOOK WE NEED YOU TO BE PATIENT OK?? VERY RUDE MANNER
i TOLD HIM THAT CUSTOMERS ARE DRIVING OFF BECAUSE OF THE WAIT
AFTER HE SAID THAT TO ME HE NEVER RESPONDED AGAIN AND WHEN i LEFT AND DROVE PAST THE WINDOW THEIR WAS NOT EVEN A CUST AT THE WINDOW ,
i LOOKED AT HIM AND HE JUST THREW HIS HANDS UP LIKE WHAT EVER,, SOME GUY THAT HAD DREAD LOCKS IN HIS HAIR
i MEAN THE COMPLETE LACK OF RESPECT FOR CUSTOMERS AT ALL WENDYS NEED TO HIRE BETTER EMPLOYESS THAN WHAT THEY HAD WORKING THERE ON SATURDAY,' ,
THE ONLY NICE EXPERIECE IVE HAD IS WITH THIS ONE ITALIAN GUY THAT WORKED THEIR HE ALWAYS HAD A SMILE AND WAS VERY PLEASANT EVERYTIME
EVERYONE THERE COULD LEARN CUSTOMER SERVICE MANNERS FROM HIM BEACUSE WHOEVER HE IS HE EXEMPLIFIES WHAT GOOD CUSTOMER SERVICE IS,,
IF I COULD I WOULD HAVE GAVE THIS LOCATION 0 STARSI WOULD HAVE YOU GUYS LOST MY BUSINESS I WILL GO TO THE ONE ON NORTH HAMPTON, BLVD WHER CUSTOMERS ARE APPRECIATED ..AND MADE TO FEEL WELCOMED NO ONE SHOULD HAVE TO SPEND THERE HARD EARMED MONEY AT A RESTAURANT TO N BE TREATED LIKE THIS..
Atmosphere: 1
Food: 1
Service: 1
Sythe Wolf
This location is one worst I have ever visited. They never open on time, even two hours late most times despite staff being on site, just refusing to provide service. They constantly screw up orders, giving wrong items or over charging on deal items. Avoid at all costs, this locations staff does not care about thier jobs and the service shows, or should say lack there of.
Atmosphere: 1
Service: 1
Paige Foster
Every single time i come here it’s either they aren’t taking drive thru orders and you need to come inside, or the doors are locked when they should be opened, and it’s nowhere near fast food. I just stood in line for 15 minutes and the guy wouldn’t even take my order because he had 5 door dash orders. I get things are short staffed nowadays, but come on this location just needs to shut down.
Francesca Failsf
You are loosing money because your employees are in here watching the superbowl. Doors closed and turning people away at the drive thru. It is 02/09/25 at 8:05pm
Stephanie Harrell
The fries were cold, the Team Trainer was unprofessional
Atmosphere: 2
Food: 3
Service: 1
Jake Petersen
Always a long wait. Done coming here
Atmosphere: 1
Food: 1
Service: 1
Trina Davenport
Every single time I go to this Wendy’s I am met with some obstacle. Either they’re not opened during business hours, I have to order on the app only or I have to come inside. It’s a joke at this point and I very much feel it’s intentional and due to the staff being irresponsible and lazy. Just close down at this point.
Food: 1
Service: 1
John Doe
Can't really give a review of everything. Was standing in line for a few minutes, then the person behind me in line, got to order theirs before I did. So I left.
If I could give 0 stars I would. Poor customer service. More than 3 cars on drive thru was not served we were all ignored. All doors are locked at 6pm. Employees in the lobby walking around or just sitting around.
audrey Strunk
Girl at drive threw was yelling at me over not having what i ordered and paid for. She refused to give me a refund on what i ordered and started waving her hands around. Even the guy behind me in drive threw says they always rude and has to check the food. 30min wait on 2 iteams 1 which i never get.
Atmosphere: 1
Food: 1
Service: 1
Angela Cherry
The most laziest people I’ve ever seen! Made me wait in line told me that they would take my order and then turned around and said they weren’t accepting any more orders unless it was a mobile order! This store should be shut down!!!!
Lovely Williams
To the girl that took drive through orders tonight Tyshyana Listen to your costumers. I have a food allergy to ranch and you picked on me after i said bbq sauce. Smh you stated out your mouth with a witness who heard you say now you don’t want ranch and still have it. When i told you I’ve never said that. You were being unprofessional giving me the wrong thing on purpose next time it’s legal actions ima take. Not only that people were already walking out of the store complaining about this shift. Get it together especially your unprofessional attitude girly. Thanks 😉
Nico M
I'm genuinely impressed with how consistently poor the customer service is at this location. Every single time it's lackluster if not awful.
Horrible wait, food and service every single time. Shut this place down.
This is the most ratchet place ever! The girl took my order was on facetime the whole time! The manager don't seem to care about quality of anything and HE is always RUDE....but thinks it's ok because he is a flamer... and the place was DIRTY like always. Its a sad and desperate place if your working or eating at this location.
I HAD A HORRIBLE EXPERIENCE AT THIS LOCATION 725 NEWTOWN RD ON SATURDAY
THE TIME WAS ABOUT 5 PM i WAITED AT THE SPEAKER WINDOW FOR SOMEONE TO TAKE MY ORDER FOR 17 MINUTES I HAD A YOUNG LADY TELL ME TO HOLD ON BECAUSE WE ONLY HAVE 3 PEOPLE WORKING AND EVERYONE ELSE HAD CALLED OUT ,, THAT TOOK 5 MIN BEFORE SHE EVER EVEN NOTICED THAT I WAS AT THE SPEAKER
IT TOOK ANOTHER 12 MINUTES FOR SOME GUY TO SAY WITH AN ATTITUDE...HEY MAM LOOK WE NEED YOU TO BE PATIENT OK?? VERY RUDE MANNER
i TOLD HIM THAT CUSTOMERS ARE DRIVING OFF BECAUSE OF THE WAIT
AFTER HE SAID THAT TO ME HE NEVER RESPONDED AGAIN AND WHEN i LEFT AND DROVE PAST THE WINDOW THEIR WAS NOT EVEN A CUST AT THE WINDOW ,
i LOOKED AT HIM AND HE JUST THREW HIS HANDS UP LIKE WHAT EVER,, SOME GUY THAT HAD DREAD LOCKS IN HIS HAIR
i MEAN THE COMPLETE LACK OF RESPECT FOR CUSTOMERS AT ALL WENDYS NEED TO HIRE BETTER EMPLOYESS THAN WHAT THEY HAD WORKING THERE ON SATURDAY,' ,
THE ONLY NICE EXPERIECE IVE HAD IS WITH THIS ONE ITALIAN GUY THAT WORKED THEIR HE ALWAYS HAD A SMILE AND WAS VERY PLEASANT EVERYTIME
EVERYONE THERE COULD LEARN CUSTOMER SERVICE MANNERS FROM HIM BEACUSE WHOEVER HE IS HE EXEMPLIFIES WHAT GOOD CUSTOMER SERVICE IS,,
IF I COULD I WOULD HAVE GAVE THIS LOCATION 0 STARSI WOULD HAVE YOU GUYS LOST MY BUSINESS I WILL GO TO THE ONE ON NORTH HAMPTON, BLVD WHER CUSTOMERS ARE APPRECIATED ..AND MADE TO FEEL WELCOMED NO ONE SHOULD HAVE TO SPEND THERE HARD EARMED MONEY AT A RESTAURANT TO N BE TREATED LIKE THIS..
Atmosphere: 1
Food: 1
Service: 1
This location is one worst I have ever visited. They never open on time, even two hours late most times despite staff being on site, just refusing to provide service. They constantly screw up orders, giving wrong items or over charging on deal items. Avoid at all costs, this locations staff does not care about thier jobs and the service shows, or should say lack there of.
Atmosphere: 1
Service: 1
Every single time i come here it’s either they aren’t taking drive thru orders and you need to come inside, or the doors are locked when they should be opened, and it’s nowhere near fast food. I just stood in line for 15 minutes and the guy wouldn’t even take my order because he had 5 door dash orders. I get things are short staffed nowadays, but come on this location just needs to shut down.
You are loosing money because your employees are in here watching the superbowl. Doors closed and turning people away at the drive thru. It is 02/09/25 at 8:05pm
The fries were cold, the Team Trainer was unprofessional
Atmosphere: 2
Food: 3
Service: 1
Always a long wait. Done coming here
Atmosphere: 1
Food: 1
Service: 1
Every single time I go to this Wendy’s I am met with some obstacle. Either they’re not opened during business hours, I have to order on the app only or I have to come inside. It’s a joke at this point and I very much feel it’s intentional and due to the staff being irresponsible and lazy. Just close down at this point.
Food: 1
Service: 1
Can't really give a review of everything. Was standing in line for a few minutes, then the person behind me in line, got to order theirs before I did. So I left.
Restaurantji Recommends
If I could give 0 stars I would. Poor customer service. More than 3 cars on drive thru was not served we were all ignored. All doors are locked at 6pm. Employees in the lobby walking around or just sitting around.
Girl at drive threw was yelling at me over not having what i ordered and paid for. She refused to give me a refund on what i ordered and started waving her hands around. Even the guy behind me in drive threw says they always rude and has to check the food. 30min wait on 2 iteams 1 which i never get.
Atmosphere: 1
Food: 1
Service: 1
The most laziest people I’ve ever seen! Made me wait in line told me that they would take my order and then turned around and said they weren’t accepting any more orders unless it was a mobile order! This store should be shut down!!!!
To the girl that took drive through orders tonight Tyshyana Listen to your costumers. I have a food allergy to ranch and you picked on me after i said bbq sauce. Smh you stated out your mouth with a witness who heard you say now you don’t want ranch and still have it. When i told you I’ve never said that. You were being unprofessional giving me the wrong thing on purpose next time it’s legal actions ima take. Not only that people were already walking out of the store complaining about this shift. Get it together especially your unprofessional attitude girly. Thanks 😉
I'm genuinely impressed with how consistently poor the customer service is at this location. Every single time it's lackluster if not awful.
Atmosphere: 2
Food: 4
Service: 1
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