It was 8:30 pm on Tuesday night. They close at 10 pm. Ordered a 16 piece meal. Was told they only had dark meat. Okay fine. Went to also order an 8 piece meal and was told I got the last of the chicken and couldn't get anymore because they were CLOSING. But there were three more cars behind me. Hours say they are open until 10:00 pm. Sounds to me like employees aren't working and causing business to lose profits.
Ms. Starkes
I waited over 30 mins for them actually cook it and bring it to me and then it was pink in the middle this kfc is always slow and rude af don't not waste your money at this location
Arnie Bailey
My wife came there around 5pm, today Saturday march 22 2025. Ordered a bucket of chicken, and the supposed to be gravy suck. If you'll can't do better then this crap then they need to fire the whole crew, and start over with people that wants to be there. This crew is sorrrrrrry . Period.
Jackie Crotts
Ordered on the Mobile App to be picked up at KFC 3335A South Crater Rd in Petersburg. This KFC stood out for its exceptional service; the staff was friendly, attentive, and went above and beyond to ensure a positive experience.
Tammy Hull
Under new management and there’s a 40 minute wait on chicken. This place has always had the rudest employees but now add your poor service time to it. That’s ok though, Colonial Heights is not too far.
Mary Treglown
The girl was getting pissed because I told her I couldn't see the menu with m I eyes that good. Then she complained about the place being hot and she was just rude all around
David A. Turner, Jr.
Food is good. They always tell me they can't allow my service dog in, but eventually aquiese
John Hollemon
Another interesting experience at this particular location the uh cashier red hair insisted that we used the kiosks to put our orders in even though she had a registeri insisted that she rang me up because I had cash and I don't think the kiosks would actually take cash biscuits weren't ready order to about 15 minutes to get it's their Tuesday special 8 pieces for 10 bucks Think that an organization knowing that they have a special on Tuesdays would actually be prepared for the customers coming in to body specials that they're offering a lot of lingering and people's just not motivated My conclusion they need to re-evaluate the staffing and possibly retrain them or start Uber again good luck
Vegetarian options: Not a lot of vegetables to choose from.
Wheelchair accessibility: Wheelchair availability
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken
Jennie Baker
KFC is always good, food is always delicious. Wish customer service was better. Tried the new nuggets tossed and sauce, habanero ranch was really tasty.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Fried Chicken, Chicken Tender, KFC Chicken Pot Pie, Mac & Cheese
C M
This issue just occurred today. Went and ordered some food and was told to go to the front and someone would bring my food out. After sitting there fore more than 20 minutes the person that took my order comes out and I ask how long is this going to take. He said he told everyone 15 minutes. However I explained no you never said that. He said he would then go check on the time frame but never came. Couldn't go in because when I tried the door was locked. Someone then came out and said they were out of what I ordered and said he doesn't know why the other person didn't say anything. Then was offered a refund but had fo fet back in the drive through line, so now an extra 20mns. Was there for over 45 minutes for nothing. Normally I don't have many issues with this KFC but this really blew me. Definitely won't be coming back and will stick with Colonial Heights from now on
Nancy Crespo
Place was great but they do not serve grilled chicken only original and extra crispy. Place was clean and nice.
Omg food always hot the staff is so nice 😋
Once in a while, stop by to grab a quick bite.
It was 8:30 pm on Tuesday night. They close at 10 pm. Ordered a 16 piece meal. Was told they only had dark meat. Okay fine. Went to also order an 8 piece meal and was told I got the last of the chicken and couldn't get anymore because they were CLOSING. But there were three more cars behind me. Hours say they are open until 10:00 pm. Sounds to me like employees aren't working and causing business to lose profits.
I waited over 30 mins for them actually cook it and bring it to me and then it was pink in the middle this kfc is always slow and rude af don't not waste your money at this location
My wife came there around 5pm, today Saturday march 22 2025. Ordered a bucket of chicken, and the supposed to be gravy suck. If you'll can't do better then this crap then they need to fire the whole crew, and start over with people that wants to be there. This crew is sorrrrrrry . Period.
Ordered on the Mobile App to be picked up at KFC 3335A South Crater Rd in Petersburg. This KFC stood out for its exceptional service; the staff was friendly, attentive, and went above and beyond to ensure a positive experience.
Under new management and there’s a 40 minute wait on chicken. This place has always had the rudest employees but now add your poor service time to it. That’s ok though, Colonial Heights is not too far.
The girl was getting pissed because I told her I couldn't see the menu with m I eyes that good. Then she complained about the place being hot and she was just rude all around
Food is good. They always tell me they can't allow my service dog in, but eventually aquiese
Another interesting experience at this particular location the uh cashier red hair insisted that we used the kiosks to put our orders in even though she had a registeri insisted that she rang me up because I had cash and I don't think the kiosks would actually take cash biscuits weren't ready order to about 15 minutes to get it's their Tuesday special 8 pieces for 10 bucks Think that an organization knowing that they have a special on Tuesdays would actually be prepared for the customers coming in to body specials that they're offering a lot of lingering and people's just not motivated My conclusion they need to re-evaluate the staffing and possibly retrain them or start Uber again good luck
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Fried Chicken
Restaurantji Recommends
Vegetarian options: Not a lot of vegetables to choose from.
Wheelchair accessibility: Wheelchair availability
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken
KFC is always good, food is always delicious. Wish customer service was better. Tried the new nuggets tossed and sauce, habanero ranch was really tasty.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Fried Chicken, Chicken Tender, KFC Chicken Pot Pie, Mac & Cheese
This issue just occurred today. Went and ordered some food and was told to go to the front and someone would bring my food out. After sitting there fore more than 20 minutes the person that took my order comes out and I ask how long is this going to take. He said he told everyone 15 minutes. However I explained no you never said that. He said he would then go check on the time frame but never came. Couldn't go in because when I tried the door was locked. Someone then came out and said they were out of what I ordered and said he doesn't know why the other person didn't say anything. Then was offered a refund but had fo fet back in the drive through line, so now an extra 20mns. Was there for over 45 minutes for nothing. Normally I don't have many issues with this KFC but this really blew me. Definitely won't be coming back and will stick with Colonial Heights from now on
Place was great but they do not serve grilled chicken only original and extra crispy. Place was clean and nice.
Atmosphere: 5
Food: 4
Service: 5
Chicken is awful
Atmosphere: 2
Food: 1
Service: 2
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