Cant even pay a phone bill but have the audacity to charge 45 for fried chicken? I called 8 times and the sound of the disconnected line came on after 4 rings. Yall just pmo fr
Atmosphere: 1
Food: 1
Service: 1
Tweetie Bird
Yesterday at about 6:39 PM I pulled into the drive-through at KFC on Airline Boulevard in Portsmouth, Virginia. I have not been to this KFC Since the pandemic. The upper right quadrant of the Drive-through menu was broken and located behind the lower right quadrant of the menu. As a result, I couldn’t read what yesterday‘s specials were. I asked the cashier on the intercom what yesterdays specials were and someone in the background yelled out to tell me to read the menu board. I attempted to Explain that the menu board is not visible and it is broken. Only then did the cashier tell me what the specials were as I continued on with my order, the person in the background is still upset that the cashier is telling me what’s on the menu even though I explained that beer menu was broken. I asked to speak to the manager while still at the intercom and I was Verbally dismissed by being told that if my order is complete, then pull around to the window. When I arrived at the window, I asked for the manager again and the cashier ignored me. I plead to see the manager because I wanted to park and speak with them in person. The cashier told me that the lobby is always closed and asked me if I needed anything else being even more dismissive. First and foremost, the young lady in the backgroundwas very loud and obnoxious, unprofessional, and Rude. Her attitude was extremely unbecoming a good representation of customer service. No one should be working in an atmosphere such as this with an attitude like that. That person had no customer service etiquette whatsoever. I hope that KFC corporate ensures that people with attitudes such as this, never have the opportunity to work for their company. As a customer, I should be able to walk in and see what type of environment my food is being cooked in, and I should never have to worry about being mistreated for not being able to read a menu that’s not visible for customers to see. I’m An educated, retired veteran with a masters degree, of course I can read. Lol! As we say in the military, this was completely UNSAT! Finally, this restaurant is still operating on pandemic status and the original recipe seems not to be available whenever my husband and sons have ordered in the past year. It’s July 2025.
Atmosphere: 1
Food: 3
Service: 1
Kathy Hogan
Absolutely the very worst chicken and service ever. Two women working and store not busy. I had a pick up order and waited 10 minutes before one of them acknowledged me! Then when I asked if the biscuits were in the order she barked at me and said you see the box? No wonder this is the worst store ever, chicken isn’t good anymore. Do not go there
Chris Jones
Great establishment!
Atmosphere: 5
Food: 5
Service: 5
Tracie Williams
The rudest drive through person. I get it can be an annoying job, but at least pretend. Certain this little girl is going nowhere if she can't adjust her attitude.
Atmosphere: 1
Food: 3
Service: 1
Liza McRae
Excellent customer service. They always have chicken ready and available, unlike the other restaurant on western branch blvd
Atmosphere: 5
Food: 5
Service: 5
Bruce Warner
First time this KFC, wouldn't you know it, CAN'T GET ORDER RIGHT. Was home before notice it wrong.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Cole Slaw
Kevin Lassiter
Went in the drive through about 50 minutes before closing and they didn’t have anything in the menu ready because they were closing at 11
Service: 1
James Wright
Potluck dinner, the service was great, got a 12 piece with sides of mashed potatoes, gravy, and Mac and cheese. All were delicious.
Atmosphere: 3
Food: 5
Service: 5
Paul Cherry
I can't believe the food the workers let leave the kitchen. Burnt chicken, soggy skin, was supposed to be crispy. With meat missing on every single piece. Chicken with one or two bites. What a waste of money. Don't visit, if zero stars were allowed that's what they would get.
Ms Debra was very pleasant and hard working as well as her team!! Hot food !! Fast!! Great Job Team! Great job Ms. Debra!! Beautiful 😁 smile !!
Atmosphere: 5
Food: 5
Service: 5
vontina griffin
Very friendly staff and food is good
Recommended dishes: Fried Chicken
T Black
The inside was closed for some reason at the Western Branch and Airline locations in Portsmouth Va. The lady running the drive through tonight at the Airline blvd (11/24/24) was absolutely rude she wouldn't let us do multiple orders although them being closed was beyond our control.
Atmosphere: 1
Service: 1
Cecilia Dunn
The food wasn't worth the cost. Biscuit was way too small. Chicken pieces could have been bigger.
Atmosphere: 4
Food: 3
Service: 5
Al Mahmud
i'm going on takeout time, on the apps looby open but when i get there (6:35 pm) lobby is closed , i have long time wait on the drive thru line, i don’t have car . Finally when i go to the window someone told me "chicken tender is out" ?. Then i got other food becauce money refund system is too much difficult prosses.
Cant even pay a phone bill but have the audacity to charge 45 for fried chicken? I called 8 times and the sound of the disconnected line came on after 4 rings. Yall just pmo fr
Atmosphere: 1
Food: 1
Service: 1
Yesterday at about 6:39 PM I pulled into the drive-through at KFC on Airline Boulevard in Portsmouth, Virginia. I have not been to this KFC Since the pandemic. The upper right quadrant of the Drive-through menu was broken and located behind the lower right quadrant of the menu. As a result, I couldn’t read what yesterday‘s specials were. I asked the cashier on the intercom what yesterdays specials were and someone in the background yelled out to tell me to read the menu board. I attempted to Explain that the menu board is not visible and it is broken. Only then did the cashier tell me what the specials were as I continued on with my order, the person in the background is still upset that the cashier is telling me what’s on the menu even though I explained that beer menu was broken. I asked to speak to the manager while still at the intercom and I was Verbally dismissed by being told that if my order is complete, then pull around to the window. When I arrived at the window, I asked for the manager again and the cashier ignored me. I plead to see the manager because I wanted to park and speak with them in person. The cashier told me that the lobby is always closed and asked me if I needed anything else being even more dismissive. First and foremost, the young lady in the backgroundwas very loud and obnoxious, unprofessional, and Rude. Her attitude was extremely unbecoming a good representation of customer service. No one should be working in an atmosphere such as this with an attitude like that. That person had no customer service etiquette whatsoever. I hope that KFC corporate ensures that people with attitudes such as this, never have the opportunity to work for their company. As a customer, I should be able to walk in and see what type of environment my food is being cooked in, and I should never have to worry about being mistreated for not being able to read a menu that’s not visible for customers to see. I’m An educated, retired veteran with a masters degree, of course I can read. Lol! As we say in the military, this was completely UNSAT! Finally, this restaurant is still operating on pandemic status and the original recipe seems not to be available whenever my husband and sons have ordered in the past year. It’s July 2025.
Atmosphere: 1
Food: 3
Service: 1
Absolutely the very worst chicken and service ever. Two women working and store not busy. I had a pick up order and waited 10 minutes before one of them acknowledged me! Then when I asked if the biscuits were in the order she barked at me and said you see the box? No wonder this is the worst store ever, chicken isn’t good anymore. Do not go there
Great establishment!
Atmosphere: 5
Food: 5
Service: 5
The rudest drive through person. I get it can be an annoying job, but at least pretend. Certain this little girl is going nowhere if she can't adjust her attitude.
Atmosphere: 1
Food: 3
Service: 1
Excellent customer service. They always have chicken ready and available, unlike the other restaurant on western branch blvd
Atmosphere: 5
Food: 5
Service: 5
First time this KFC, wouldn't you know it, CAN'T GET ORDER RIGHT. Was home before notice it wrong.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Cole Slaw
Went in the drive through about 50 minutes before closing and they didn’t have anything in the menu ready because they were closing at 11
Service: 1
Potluck dinner, the service was great, got a 12 piece with sides of mashed potatoes, gravy, and Mac and cheese. All were delicious.
Atmosphere: 3
Food: 5
Service: 5
I can't believe the food the workers let leave the kitchen. Burnt chicken, soggy skin, was supposed to be crispy. With meat missing on every single piece. Chicken with one or two bites. What a waste of money. Don't visit, if zero stars were allowed that's what they would get.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ms Debra was very pleasant and hard working as well as her team!! Hot food !! Fast!! Great Job Team! Great job Ms. Debra!! Beautiful 😁 smile !!
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff and food is good
Recommended dishes: Fried Chicken
The inside was closed for some reason at the Western Branch and Airline locations in Portsmouth Va. The lady running the drive through tonight at the Airline blvd (11/24/24) was absolutely rude she wouldn't let us do multiple orders although them being closed was beyond our control.
Atmosphere: 1
Service: 1
The food wasn't worth the cost. Biscuit was way too small. Chicken pieces could have been bigger.
Atmosphere: 4
Food: 3
Service: 5
i'm going on takeout time, on the apps looby open but when i get there (6:35 pm) lobby is closed , i have long time wait on the drive thru line, i don’t have car . Finally when i go to the window someone told me "chicken tender is out" ?. Then i got other food becauce money refund system is too much difficult prosses.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
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