McDonald's

2716 Airline Blvd, Portsmouth
(757) 488-8186

Recent Reviews

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LaUgHiNgStOcK

Management means well, but something changed recently. Food used to be served swiftly and with a smile, but now they all seem so... Down. Either rehire whoever was fired, or ease up on the workers. The dining area is always supplied with fresh flowers which is nice. But appearances are nothing if service is bad :(

The reason I'm writing this is because they forgot the cheese on my burg and then completely forgot about my dad's order (they corrected this after being reminded, however.)

Atmosphere: 5

Food: 2

Service: 2

Kimmy Barnes

So Hello, So my family and I came in here on the last day of July in 2025 around 8:30 to maybe about 9:00. I have to say, the service was ok, but everything went down from there. This one girl was told to mom and she mopped around our feet, but got too close and was mopping our feet unpurpose. The employees are being WAY TOO LOUD just complaining, joking around and cussing. We can't even enjoy our food because they are so loud, Cussing while customers and employees coming in here and kids as well. The women's bathroom is a disgusting mess, a women's product wrapped on the floor, toilet paper everywhere. On top of that, I asked for help and the girl who mopped denied me cause her hands were wet and she has the Nastiest attitude and just stood there standing at me. She was sweeping and mopping like I was saying slamming chairs and hitting our feet, you should look at your cameras and talk to this girl. See if she wants to keep her job or like it, cause obviously she doesn't, and I could teach her how to do her job better. Sorry, But I felt like I needed to do this.

Sunshyne

The new smores McFlurry is the best 😋 This locations drive through is usually pretty fast too compared to other McDonald's

Atmosphere: 5

Food: 5

Service: 5

Decil Love

This Mc donalds is dirty and the staff is dirty as well. I'm am so disgusted with the service here food made me sick and the staff parties at night . Don't eat from here.

Atmosphere: 1

Food: 1

Service: 1

Jacob Haver

The food was delicious and made quickly, and the staff were exceptional. The shrimp burger was delicious!

Atmosphere: 5

Food: 5

Service: 5

Krystal Gardier

My burger was so salty & fries. The lady who took the order was rushing so I received a Oreo ice cream instead of the new Hershey's S'mores. Had to go in to get what I originally ordered. The marshmallows in the Hershey's are way to hard. I won't return to this location the service & food quality wasn't up to part. The Hershey's looked pretty & the person who remade it was nice about it.

Atmosphere: 1

Food: 1

Service: 2

Julian Heinze

Is not open 24/7 starts to open at 0430

Service: 1

Rave1 Love

So I want All the Know that We Need to get McDonald's back to a friendly/Family place ---Stop in for 2 cup of Coffee --Walk in and Was look at by Manager at front Cash after 1 minutes Was told to hold on ---Too busy to say HI !!Her service was Rude -I have to call the company n within 30 minutes got a call back from the owner ---So If u Don't get a friendly Service CALL ----Make MCDONALD'S Friendly //- 8 Star on Service

Atmosphere: 3

Quintin Baysmore

I'm vegan so I only eat the fries but they're always fresh so I have no complaints

Atmosphere: 5

Food: 5

Service: 5

Sherri Parker

Ĥad stopped going because the ice cream machine was always down

Atmosphere: 5

Food: 5

Service: 5

Maria Mosquera

Thank you 😊 Emilia for a wonderful ❤️ , fast and friendly transaction every time! You're the best! Keep up the great customer service!

Atmosphere: 5

Food: 5

Service: 5

Sierra

The girls at the drive thru window were rude. All attitude and seemed so uninterested in actually doing anything at all, it was pretty obvious.

Atmosphere: 1

Food: 2

Service: 1

Sara Collins

This Mcdonalds is the best I have been to yet. It is always clean, the staff is so nice, and the orange juice is always fizzy! Absolutely incredible.

Atmosphere: 5

Food: 5

Service: 5

RA BO

The food order was accurate and correct, up to a certain point. The portion of large no-salt fries was short, by comparison to the other large order of fries. I had not seen it till i left and was on the interstate. The app was a total POS! It didn't work at all. It said i had a bad internet connection, which was false. First I tried to order food ahead of time at home. It said it had a bad internet connection. That was incorrect as I was able to check my email and verify other transactions fine without any online/internet issues. Then I tried to order thru the store's WiFi signal. I was able to login fine, but i still couldn't order food via app. I tried a third attempt with my own phone data, same issue; bad internet, even though i was able to recheck my email for additional email I received!!

Atmosphere: 4

Food: 4

Service: 5

Sarah Lee

The food would've gotten 5 starts if the employees would've given me my entire order, still tastes good just poor service, lack of attention, and no situational awareness is why my review is low. I asked if my entire order was in the bag multiple times and was ignored the first few then told that I did have everything. Granted I should've checked myself before leaving but I was in a rush and had just worked two full shifts in a row by myself because no one else wanted to come into work. I was hungry and tired and had 4 classes of homework to do when I got home that I couldn't do earlier in the day bc I was stuck at work. Never coming back to this location again.

Atmosphere: 1

Food: 4

Service: 1

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