If I could give a negative star, I would!!!!! The reason why is, I could only use cash and not the card or Apple Pay online. I reported this already to Pizza Hut and nothing has been done about it. When the pizza arrived, we opened the boxes and they were supposed to be hand tossed, and one was but the other was not, and I had asked for extra sauce and one was and one was not. If it wasn’t in a Pizza Hut box, I would not believe it was Pizza Hut but more like Little Caesars!!!! The one that was made in correctly, the crust was so hard we could not eat it completely. I called immediately and was told that the manager was too busy and to call back later. I called on my way out of town and was able to reach the manager. I explained I was going out of town for about three weeks. And explain the issue. And the pizza tasted like a little Caesars pizzas. Or was nasty!!!! You could tell she was upset with what I saidand she only offered me a credit which expired in two weeks or to bring back the leftover pizza To be remade. She did not offer to refund my money and that is what I asked for. She said that could not be done and I would have to take one of the two options. And then she disconnected the call as I was talking. Yes, I am still in
Food: 1
Service: 1
Doreen H. Davis
Manager on duty Katrina is always pleasant and very in tune to the store, especially the cleanliness!!! Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
Jamell Saunders spratley
Excellent service fast quick I'm real please at how good the food was I will come back in the future and I will refer other people to come here I'm well pleased
Atmosphere: 5
Food: 5
Service: 5
HURT
Best Pizza Hut in VA great service and great quality
Atmosphere: 5
Food: 5
Service: 5
nate smith
One time they just decided to not deliver my food. called and they said no driver....... They have forgot stuff on my order several times. Needless to say ill never order from them again.
Atmosphere: 1
Food: 3
Service: 1
Cindy Beatty
We pickup up pizza and bread sticks, it all went in garbage. Tasted likedays old, it was burnt AWFULnever
Atmosphere: 3
Food: 1
Service: 3
Joy Parker
Sometimes the wait is a lil longer. But customer service is great. So it don't bother me. I know life is lifing. Things take time.
Atmosphere: 5
Food: 5
Service: 5
DeAndre Carswell
For years this place has put out the same amount of service. To the point people will travel miles to the next one. this Pizza Hut has a bad rep, just look at reviews. Churchland Pizza Hut is way better, and I try to support businesses in my own neighborhood, but you can’t look over the lack of quality consistently. Ordered at 8. Arrived at 8:34 to pick up. They gave my food to the wrong person. I agreed to a remake. Told me it would take 8 mins. 9:00 got the new pizza. That was wrong too! LOL can’t make this up. Didn’t leave til 9:05. This is Pizza Hut not the DMV. I should be in and out.
Atmosphere: 1
Food: 1
Service: 1
LaVonda Mann
Food was exactly as ordered and the service is always great.
Atmosphere: 5
Food: 5
Service: 5
danielle mckenzie
We ordered two stuffed crust pizzas and ended up with thin crust. Pizza was hard like cardboard box. I’m not wasting anymore money here.
The pizza is spot on every time. The service is always great. The person behind the counter had great customer service skills. Shout out to her, beautiful.
Atmosphere: 5
Food: 5
Service: 5
Atti Tude
Staff was rude, was made to wait 25 mins. They said they couldn't find it, then waited on 6 additional guests before looking for my order. Pizza was cold, old unbeatable, wings had barely any sauce. Looked bare. I will never come here again.
Atmosphere: 1
Food: 1
Service: 1
Sherif Hassan
Horrible experience. The worst pizza money can buy. I threw it away as is. Pure garbage. I should’ve read the reviews and it’s definitely my fault.
Atmosphere: 1
Food: 1
Service: 1
Kimberly Tate
Every order from here is messed up in some way almost always. It is sad to order a pepperoni pizza and they forget the pepperoni...come on now...Portsmouth those 50s are showing!!
Atmosphere: 2
Food: 1
Service: 2
Karen Culpepper
Mimi delivered our order. She was very pleasant. Order was correct and it came earlier than I thought. Very happy with entire experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza, Personal Pan Pizza, Cheese Sticks, Cheese Pizza, Cinnamon Sticks
If I could give a negative star, I would!!!!!
The reason why is, I could only use cash and not the card or Apple Pay online. I reported this already to Pizza Hut and nothing has been done about it.
When the pizza arrived, we opened the boxes and they were supposed to be hand tossed, and one was but the other was not, and I had asked for extra sauce and one was and one was not.
If it wasn’t in a Pizza Hut box, I would not believe it was Pizza Hut but more like Little Caesars!!!! The one that was made in correctly, the crust was so hard we could not eat it completely.
I called immediately and was told that the manager was too busy and to call back later.
I called on my way out of town and was able to reach the manager. I explained I was going out of town for about three weeks. And explain the issue. And the pizza tasted like a little Caesars pizzas. Or was nasty!!!! You could tell she was upset with what I saidand she only offered me a credit which expired in two weeks or to bring back the leftover pizza To be remade.
She did not offer to refund my money and that is what I asked for.
She said that could not be done and I would have to take one of the two options. And then she disconnected the call as I was talking. Yes, I am still in
Food: 1
Service: 1
Manager on duty Katrina is always pleasant and very in tune to the store, especially the cleanliness!!! Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
Excellent service fast quick I'm real please at how good the food was I will come back in the future and I will refer other people to come here I'm well pleased
Atmosphere: 5
Food: 5
Service: 5
Best Pizza Hut in VA great service and great quality
Atmosphere: 5
Food: 5
Service: 5
One time they just decided to not deliver my food. called and they said no driver....... They have forgot stuff on my order several times. Needless to say ill never order from them again.
Atmosphere: 1
Food: 3
Service: 1
We pickup up pizza and bread sticks, it all went in garbage. Tasted likedays old, it was burnt AWFULnever
Atmosphere: 3
Food: 1
Service: 3
Sometimes the wait is a lil longer. But customer service is great. So it don't bother me. I know life is lifing. Things take time.
Atmosphere: 5
Food: 5
Service: 5
For years this place has put out the same amount of service. To the point people will travel miles to the next one. this Pizza Hut has a bad rep, just look at reviews. Churchland Pizza Hut is way better, and I try to support businesses in my own neighborhood, but you can’t look over the lack of quality consistently. Ordered at 8. Arrived at 8:34 to pick up. They gave my food to the wrong person. I agreed to a remake. Told me it would take 8 mins. 9:00 got the new pizza. That was wrong too! LOL can’t make this up. Didn’t leave til 9:05. This is Pizza Hut not the DMV. I should be in and out.
Atmosphere: 1
Food: 1
Service: 1
Food was exactly as ordered and the service is always great.
Atmosphere: 5
Food: 5
Service: 5
We ordered two stuffed crust pizzas and ended up with thin crust. Pizza was hard like cardboard box. I’m not wasting anymore money here.
Restaurantji Recommends
The pizza is spot on every time. The service is always great. The person behind the counter had great customer service skills. Shout out to her, beautiful.
Atmosphere: 5
Food: 5
Service: 5
Staff was rude, was made to wait 25 mins. They said they couldn't find it, then waited on 6 additional guests before looking for my order. Pizza was cold, old unbeatable, wings had barely any sauce. Looked bare. I will never come here again.
Atmosphere: 1
Food: 1
Service: 1
Horrible experience. The worst pizza money can buy. I threw it away as is. Pure garbage. I should’ve read the reviews and it’s definitely my fault.
Atmosphere: 1
Food: 1
Service: 1
Every order from here is messed up in some way almost always. It is sad to order a pepperoni pizza and they forget the pepperoni...come on now...Portsmouth those 50s are showing!!
Atmosphere: 2
Food: 1
Service: 2
Mimi delivered our order. She was very pleasant. Order was correct and it came earlier than I thought. Very happy with entire experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza, Personal Pan Pizza, Cheese Sticks, Cheese Pizza, Cinnamon Sticks
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