We usually love Ben & Jerry’s, and the ice cream definitely didn’t disappoint — it tasted great as always. However, this visit wasn’t the best experience when it came to service. The line was really long, and only one employee seemed to be helping customers while the others were chatting amongst themselves. It was also hard communicating our orders — we had to repeat things multiple times because they weren’t really paying attention.
Hopefully it was just an off day, because the ice cream itself was excellent. A little more focus on customer service would’ve made the visit much better.
Eric Gregory
I was a little disappointed because you never get to find an actual Ben and Jerry's store. I know around the corner in any direction is other ice cream stores that would have had better tasting items. But fun to visit if you're an old school Ben and Jerry's fan like me. Cheers
Jacques Bertrand
Employees were super nice, but cookies & cream tasted awful. There was one bigger cookie in my two scoops and it tasted so bad I threw it away.
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really efficient and speedy service and tasty ice cream (ofc cause it's Ben & Jerry's)
Noah Gröpper
Delicous unfortunatley there were wooden spoons
Mahmoud Nasreldin
Great taste indeed, need to have more varieties, i tried the chunky monkey and it was really great, banana with fudge chunks and walnut, great mix indeed, highly recommended
Atmosphere: 4
Food: 4
Service: 5
Brianna Dunmyer
Felt kind of weird ordering an ice cream cone in December, but we had some free vouchers from a while ago and decided if not now, then when. The employees were super nice and the place was very clean and organized.
Lovely little Ice cream shop in town center. I’m obsessed with the coconut 7 layer and Mango. I ordered a birthday cake from this location and it didn’t disappoint! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Tuba Boyacı
Too pricey
Atmosphere: 5
Food: 1
Service: 4
Marc-Anthony Saraka
Shoutout to Josephine for 10/10 service every time!
Atmosphere: 5
Food: 5
Service: 5
Marshall Wickramaratne
Great place to have a ice cream in Reston Town Center. Lots of flavors and great service. We love the place…
Atmosphere: 5
Food: 5
Service: 5
Mamur Azimov
They closed store right in front of waiting customers. Owner should address this kind of situation to his employees.
We usually love Ben & Jerry’s, and the ice cream definitely didn’t disappoint — it tasted great as always. However, this visit wasn’t the best experience when it came to service. The line was really long, and only one employee seemed to be helping customers while the others were chatting amongst themselves. It was also hard communicating our orders — we had to repeat things multiple times because they weren’t really paying attention.
Hopefully it was just an off day, because the ice cream itself was excellent. A little more focus on customer service would’ve made the visit much better.
I was a little disappointed because you never get to find an actual Ben and Jerry's store. I know around the corner in any direction is other ice cream stores that would have had better tasting items. But fun to visit if you're an old school Ben and Jerry's fan like me. Cheers
Employees were super nice, but cookies & cream tasted awful. There was one bigger cookie in my two scoops and it tasted so bad I threw it away.
really efficient and speedy service and tasty ice cream (ofc cause it's Ben & Jerry's)
Delicous unfortunatley there were wooden spoons
Great taste indeed, need to have more varieties, i tried the chunky monkey and it was really great, banana with fudge chunks and walnut, great mix indeed, highly recommended
Atmosphere: 4
Food: 4
Service: 5
Felt kind of weird ordering an ice cream cone in December, but we had some free vouchers from a while ago and decided if not now, then when. The employees were super nice and the place was very clean and organized.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cups & Cones
Great experience.
Atmosphere: 5
Food: 5
Service: 5
It brings happiness to me.
Atmosphere: 5
Food: 5
Service: 5
Ice cream was amazing!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chocolate Fudge Brownie, Chocolate Ice Cream Mint Chocolate Ice Cream
Restaurantji Recommends
Lovely little Ice cream shop in town center. I’m obsessed with the coconut 7 layer and Mango. I ordered a birthday cake from this location and it didn’t disappoint! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Too pricey
Atmosphere: 5
Food: 1
Service: 4
Shoutout to Josephine for 10/10 service every time!
Atmosphere: 5
Food: 5
Service: 5
Great place to have a ice cream in Reston Town Center. Lots of flavors and great service. We love the place…
Atmosphere: 5
Food: 5
Service: 5
They closed store right in front of waiting customers. Owner should address this kind of situation to his employees.
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