Chipotle Mexican Grill

11913 Freedom Dr, Reston
(703) 435-5795

Recent Reviews

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Orlando Catana

Decent food, prompt service

Marvin Montenegro

Got to say like any Chipotle, it all depends on the times you go when you can still get your food warm after its been freshly made. The service is great an I haven't had many issues with my orders that where fixed on the spot. The manager is always helpful when he can be, the staff is always willing to help when they are not to busy....over all good spot to get a good bowl or burrito, let me not forget about the tacos lol...

Atmosphere: 4

Food: 4

Service: 4

Jacob Fowler

Terrible service and zero communication. I asked the first employee if the deal was BOGO, and he told me yes. After I ordered, I went to pay and the cashier tried to charge me for two full meals because apparently the deal was only for burritos, which no one bothered to explain upfront.

Because of all the back-and-forth and confusion, my order got messed up even more — they forgot my chips and my vinaigrette. No apology, no effort to fix it, just chaos behind the counter.

If employees can’t clearly explain promotions or communicate with each other, customers end up paying the price. Very frustrating experience, and definitely not what I expect from Chipotle

Atmosphere: 5

Food: 5

Service: 1

Nick Scally

The bad reviews aren’t deserved. It’s a chipotle. If you need food in you to sustain life, they have it. I ordered it online, it was ready at the time they said. The portion was exactly what I expected. The staff acknowledged my existence and handed me the bag of food I selected. All in all, it was exactly what I needed from that interaction. I’m back in my hotel room eating it now, and there is nothing particularly noteworthy about it whatsoever. Which is what I wanted. Food for not a ton of money. I wasn’t looking to have my culinary mind blown. I just needed food and had $16. Now I have the food, and not the $16. Done.

Atmosphere: 4

Food: 4

Service: 4

Austin Godfrey

There is nothing wrong with this chipotle and the 1 star reviews are not sound. They had everything stocked still at 8:30pm. The staff was kind, the portions were generous and the restaurant was cleaned and I even saw someone cleaning intently on the exhaust part of the grill. Great chipotle location.

Atmosphere: 5

Food: 5

Service: 5

Mark “Mambo”

Still delivers on what we all want. Recently move to burrito bowls over burrito though. Always go guac! The new chipotle sweet and spicy chicken is worth a go!

Atmosphere: 5

Food: 5

Service: 5

mahir dağ

Terrible employees. They charged us for soda even though they knew the machine was broken. I asked for a double protein, instead I got a little to almost nothing.

Salman H

they have really good portions and the employees were nice. appreciate the good service.

Atmosphere: 5

Food: 5

Service: 5

Muhammad Abdullah Qazi

Very Great place to stay
I am very happy to stay here

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salad, Chips, Steak Bowl

K.A. Gambrell

It is incredible to me that the task of building an order correctly and putting it in a bag is so difficult for this store. If you order through UberEats be ready for items that you order and pay for will be omitted - every single time. And if a food item happens to be something you're allergic to and you ask them NOT to include it, then expect that they will put twice as much of that item in the order.

Afsaneh D

I usually love a good chipotle chicken bowl, but this one seriously missed the mark. The flavor had potential but the overwhelming saltiness ruined the experience. Every bite felt like a mouthful of salt, making it hard to taste anything else. I found myself chugging water just to get through it, and even then, I couldn’t finish the bowl.

If the salt were dialed down, this could actually be a great dish. Until then, I’d steer clear unless you’re craving a salt bomb.

Food: 1

Service: 1

Alice Hawkins (Alice Queen)

No one picked up the phone. The automated voice is horrible. Took me 5 minutes just to get no one to answer

Atmosphere: 1

Food: 1

Service: 1

Morgan Sieloff

Rude customer service and a chipotle that doesn’t take Apple Pay!?

Atmosphere: 1

Food: 1

Service: 1

Chandrika Amarkhed

Very small portions; asked for extra corn so the avacado was reduced to half in my veggie bowl.

Atmosphere: 4

Food: 2

Service: 1

rasoul nowrouzi

That was too salty in a way that I could not even finish the food.

Food: 1

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