Jersey Mike's Subs

I went to this store today at 8:14 pm. As soon as I entered, there were three employees inside—one was mopping the floor, another was cleaning the refrigerator, and the third I’m not sure what he was doing. The one who was cleaning the refrigerator started giving me attitude and shouted at me, asking, “What do you need?” in a very rude way.

I explained that I had just walked in and was still looking at the menu, but he continued slamming towels on the refrigerator and yelling, “What do you need?” I felt very uncomfortable and even scared, as if I wasn’t welcome there.

I asked the employee who was mopping the floor if I could have the rude employee’s name or speak with the manager. He told me that he didn’t know his name and that this person was the general manager.
Based on this experience, I strongly suggest avoiding this store after 8 pm. The staff are extremely rude and unprofessional, and they make it clear they don’t want to serve customers at that time.

This Jersey Mike’s location has serious issues with staff, consistency, and leadership. The team is very young, clearly inexperienced, and lacks any drive or urgency. Every time I visit, the sauces are overspread on every single sandwich, and they never seem to have basic ingredients like green bell peppers or bacon ready.

Online orders are almost always wrong, which shows a lack of attention and care. The overall attitude and leadership here are in the gutter, and it’s obvious. I honestly hope Regional steps in soon to fix things, because if this doesn’t change, I won’t be coming back to this store anymore.

Atmosphere: 2

Food: 3

Service: 2

great overall

Atmosphere: 5

Food: 5

Service: 5

My first time at this Jersey Mike's located at Hunters Woods Plaza in Reston, VA. The location is surrounded by multiple fast-food restaurants; so competition for traffic makes it challenging when choosing what to eat. The food and service were good. I appreciated the entire crew was on hand to prepare and deliver a sandwich made to order. Their teamwork was lightning-quick. The sandwich was as I expected from any Jersey Mike's. That is it was fresh, flavorful, and satisfying. I ordered the giant, by the way, so you know I was hungry.

Atmosphere: 5

Food: 5

Service: 5

I had my first sub here and the workers were so nice and they weren't stingy with the topping, the atmosphere is awesome so I recommend you eating here

Atmosphere: 5

Food: 5

Service: 5

Best location, the owner really takes pride in providing great training for her staff & the customer service reflects it!
They make the subs exactly as ordered & make recommendations that accentuate the great subs. Well priced for the quality & quantity of food.

I'm a long time customer of this location and I tip my hat to whomever is in charge of hiring and training. The employees here are always polite, helpful and efficient. Tge dining area is always clean. My online orders are always ready when the app states.

Hair on my sandwich automatically gets a bad review. Other than that they are a typical jersey mikes location. Who knows how many hairs I have already consumed.

This location is always high quality, consistent, expedient and clean. Location matters a lot with chain restaurants and the Hunter’s Plaza location is top notch.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jersey Mike's Famous Philly

Thank you for offering gluten-free bread. Friendly staff and always a good experience!

Dietary restrictions: Gluten-free

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich, Chips

Nobody answers the phone to be an order to pick up.

Nobody answers the phone to be an order to pick up.

Favorite sub store.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Sandwich

Heard one of the managers call one of their employee retarded.

Atmosphere: 1

Food: 4

Service: 2

Nice place

Food: 5