Applebee's Grill + Bar

I had a two hour delay so I figured I would grab something at a familiar restaurant. It was not crowded but service was a bit slow after placing my order. Chicken quesadilla, and a Caesar salad. I later ordered a plain margarita from the bar, which tasted like pure sugar and no alcohol. When the food arrived it was hot but I had chicken on my salad and very few pieces of romaine lettuce, with a ton of dressing on the side (which I didn’t mind). The server explained the chef added it but they didn’t charge me for it. My guess is it was close to closing so they were feeling generous? There was an annoying fruit fly that I was swatting at but the food was not bad, or so I thought until the next morning. I didn’t have anything else to eat when I got home and only had water on my flight. I had the worst case of food poisoning. It lasted an entire day where I could barely get out of bed to relieve myself. Perhaps I should have refused the free chicken or the lettuce was bad. Either way, I’d avoid it in the future.

Atmosphere: 3

Food: 1

Service: 3

It’s always predictably good. Never disappointed always get what I expect. Especially trained trained staff and quick checkouts.

Atmosphere: 4

Food: 4

Service: 5

We love to go to the airport just to visit that applebees to see the great glass window to watch the airplanes, but for the past year or so it’s gone down hill. The floor level area to watch the big airplanes has been is usually closed if not half the section is closed and why? It looks fine and able to be used and they have great views for all ages alike and why not use it? The place also appears to be severely understaffed, usually operating with only 1-2 waiters that i saw. I saw a guy wait atleast 5-10 minutes for his BILL to be collected. What if he had to catch a flight?? Overall, I hope this place returns to its formal glory. I loved this place as a kid and is sad to see it in the way it is today.

Atmosphere: 2

Food: 4

Service: 4

Just left...EXCELLENT experience. Staff was so friendly and helpful. They just kept smiling and delivered great service while cleaning and closing the restaurant. Food was great. We came in 15 mins before closing and were greeted with smiling faces. Thank you, thank you, thank you! Made our travel day so pleasant. :)

Atmosphere: 5

Food: 5

Service: 5

BEST experience - extremely helpful - Myshan rocked and went out of his way to help me !

Atmosphere: 5

Food: 5

Service: 5

Jaquisha was a delight! By herself with a packed crowd and didn’t skip a beat. Food was awesome, service top notch. Appreciate the attention at an airport place.

Atmosphere: 5

Food: 5

Service: 5

Great energy.

Terrible service and I got sick from a cesar salad... 🤢

Atmosphere: 1

Food: 1

Service: 1

Had a great experience here. Brittany was amazing as a bartender! Thank you gurl! See you next time!

Atmosphere: 5

Food: 4

Service: 5

Highly ticked off... Delaware North needs to do something about their agents. There should be no reason why I come as a customer before closing time to order a meal to go and get denied. But other people (...) can sit and order and taken care of. This makes no sense... This company really knows how to hire them... Smh...I'll spend extra before going back to them ever again...

Service: 1

I haven’t eaten at an Applebees in 10 years and today I was reminded why.
Just had the worst service and not for lack of trying on behalf of (most) of the staff. It’s so obvious this location is SEVERELY understaffed.
We were told by the manager that we couldn’t sit at any of the window seats because that section was closed we then sat and watched that manager sit in the “closed” section on the computer/phone watching as her staff ran around like they were on fire trying to keep a sinking ship from going under.
Why was the host also my waitress AND the bartender for the restaurant?
I understand that paperwork is important to any business but you cannot convince me that rush hour at an airport while understaffed and overrun was the best use of time.
I watched several tables sit then walk out all while in the view of the manager doing NOTHING to help her team or customers. What is the point of having a manager if they can’t manage anything?

Brittany is CARRYING that restaurant on her back and ol dark hair w/glasses sat right there and watched.
Y’all are paying the wrong employee.

Atmosphere: 1

Food: 3

Service: 1

Worst breakfast I have ever tried to eat. Tasted like crap literally. Bacon burnt, burnt taste to everything, rancid etc. no coffee. Waitress was so sweet, and attentive, too bad about the food.

Atmosphere: 2

Food: 1

Service: 5

Worst customer service experience ever.

My experience today with Mel was excellent, very nice and friendly

The absolute worse. I'm sitting here at the bar. I waited for 10 minutes before anyone even came behind the bar. Then I asked if she can just turn the channel on the TV. She said no she doeny know how. So then I asked the manager and she said she doesn't know how either. It's no wonder nobody is in here. Nobody working here wants to be here. I'll go to the next bar. Have a good day.

Atmosphere: 1

Food: 1

Service: 1