Arby's

9080 W Broad St, Richmond
(804) 346-1031

Recent Reviews

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Marci Bradbury

Food was great. Service was a bit slow. Not many patrons at the time. Many tables needed cleaning. Overall decent.

Atmosphere: 4

Food: 4

Service: 3

Paul Truslow

The Rotisserie Chicken is outstanding when Saida makes it, which is most of the time! The manager Aaron is always checking to see if everyone is happy with their meal and the restaurant is the cleanliness in town! All the staff is very friendly and don’t make you feel like you are in a fast food restaurant! The menu is more than most Arby’s so be adventurous get the rotisserie chicken and Lima beans! Or the specialty sandwich’s!

Atmosphere: 5

Food: 5

Service: 5

Debra Truslow

Aaron is the manager and does a great job. He checked back to make sure our food was good. Steven F is always friendly and assists those with ambulatory difficulties. I see him work with the deaf to get their order and also taught himself how to say “thank you” in sign language. Saida makes the best rotisserie chicken in town which can take on any fancy restaurant around. Alina, Genesis, Jaeden,Meila, Mike, and Jackson keep the place clean and running smoothly with a smile. They welcome you when you come in and enjoy talking with you.

Atmosphere: 5

Food: 5

Service: 5

Vanessa Hairston

It's a very nice restaurant.

Atmosphere: 5

Food: 5

Service: 5

Joe Riddick

Nicest Arbys I have ever been in

Atmosphere: 5

Food: 5

Service: 5

David Richardson

Nice place

Atmosphere: 4

Food: 5

Service: 5

Brittany O'Bannon

I haven’t had Arby’s since I was a kid and it was just the same. I love that place it was quick and the lady was so nice and her eyelashes were perfect I’ll be back. Nice clean restaurant and great atmosphere. Good job Arby’s!!!!!!!!!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Tenders, Classic Roast Beef, French Dip, Brunswick Stew, Beef Cheddar Combo Large Curly Fries with Cheese \u0026 Fruit Punch, Roast Beef Classic Meal

Larry Sargent

The food and service was good but the NOSY people thought that butting in my phone conversation was okay.

Atmosphere: 1

Food: 5

Service: 5

Lisa Cagen

My Buffalo chicken sandwich was swimming on An overabundance of hot sauce. It was disgusting & cold. The bottle of water was over $3.

Atmosphere: 1

Food: 1

Service: 1

Winny Chen

Food is delicious, and service is good.

Atmosphere: 5

Food: 5

Service: 5

Jacob Montes

Grwat fresh market sandwiches

Atmosphere: 5

Food: 5

Service: 5

Chris Stone

Worst customer service I have ever experienced. Ordered online from the app. Went to pick up. They were not busy. No one acknowledged over 3 people including me for over 10 minutes. Not even eye contact. When I finally pointed out this to an employee, that happened to walk by, she offered no apology or any offer of help. Will not visit again. Plenty of other Arbys in the area, perhaps with better ownership and management.

Atmosphere: 3

Food: 3

Service: 1

Cheryl Lynn

I wish this would let me post the video I took. GRAY, RUBBER, DRIED BURNT EDGES - where’s the cheese? That’s a double beef and cheddar?? Straight to the trash. Will NEVER eat here again.

Atmosphere: 3

Food: 1

Service: 4

Gregory C

Enjoy their fish sandwich and baked potato! Great food and service!

Atmosphere: 5

Food: 5

Service: 5

Will Clements

Went through the drive thru for a mobile order. They forgot the fries. Went back to get them. Found out they fry them in same oil as fish, which makes them taste like fish. I would go to another location.

Atmosphere: 1

Food: 2

Service: 1

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