Arby's

9080 W Broad St, Richmond
(804) 346-1031

Recent Reviews

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Winny Chen

Food is delicious, and service is good.

Atmosphere: 5

Food: 5

Service: 5

Jacob Montes

Grwat fresh market sandwiches

Atmosphere: 5

Food: 5

Service: 5

Chris Stone

Worst customer service I have ever experienced. Ordered online from the app. Went to pick up. They were not busy. No one acknowledged over 3 people including me for over 10 minutes. Not even eye contact. When I finally pointed out this to an employee, that happened to walk by, she offered no apology or any offer of help. Will not visit again. Plenty of other Arbys in the area, perhaps with better ownership and management.

Atmosphere: 3

Food: 3

Service: 1

Cheryl Lynn

I wish this would let me post the video I took. GRAY, RUBBER, DRIED BURNT EDGES - where’s the cheese? That’s a double beef and cheddar?? Straight to the trash. Will NEVER eat here again.

Atmosphere: 3

Food: 1

Service: 4

Gregory C

Enjoy their fish sandwich and baked potato! Great food and service!

Atmosphere: 5

Food: 5

Service: 5

Will Clements

Went through the drive thru for a mobile order. They forgot the fries. Went back to get them. Found out they fry them in same oil as fish, which makes them taste like fish. I would go to another location.

Atmosphere: 1

Food: 2

Service: 1

Tod Ramey

I love love love it beef and cheddar and those apple turnovers while sweet and fluffy!

Kid-friendliness: They have all the stuff you need kid menu kid news kid chairs

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef, Roast

Troy Dubya

Great experience. Good specials.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef, Classic Roast Beef

Connie Pryor

The gentleman waiting on me was the most polite person I've seen in a long time. It was nice walking in and not having to wait 5 min or more to be waited on. Everybody working seems to have to do everything for the drive thru people and ignore the people who actually walk in to eat.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Roast Beef

Randy Lee

Probably the best Arby's I've ever been to.

Atmosphere: 4

Food: 5

Service: 4

Lauren Pallesen-Miller

This is the nicest Arby’s I’ve ever been to. I tell everyone how nice it is. It’s like Arby’s meets Aspen skiing cabin. The staff is incredibly friendly, the food is always hot and fresh as well!

Atmosphere: 5

Food: 5

Service: 5

Linda Duncan

Very nice restaurant. Great service. Clean . Food was delicious and served fast.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef, Arby's Signature Sandwiches

William Smith

Great service, clean store, food was fresh hot and well put together. Malika at the cashiers station was polite and was keeping the dining area clean. I’ll be back to this location! Keep doing a great job. 12/7/24 @ 310

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef

Patrick Markworth

Pretty slow service and underwhelming food for there being more employees than customers.

Atmosphere: 3

Food: 3

Service: 2

star

THIS IS THE BEST ARBIES IVE EVER BEEN TO. The employees were so friendly. The food, sliders, milk shake ,TASTED AMAZING. MY TASTE BUDS WERE SO HAPPY. Best ARBIES food I’ve ever tasted even though I’ve been to multiple ARBIES locations this is the best.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo Chicken Sandwich

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