Baskin-Robbins

5510 W Broad St, Richmond
(804) 288-9591

Recent Reviews

Susan

This place smells like there is a sewer leak! Unfortunately the management is unresponsive. Steer clear!

Atmosphere: 1

Food: 1

Sabrina Dent

The employees were really nice. They were kind to look up the ingredients in one of the ice cream flavors that read no added sugar. I highly recommend the Icing on the Cake flavor ice cream.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Rainbow Sherbet

Carl Scott

Ice cream products served with a smile ?

Nancy

Best ice cream place!

Lisa G.

Sometimes you just gotta bypass the bourgie BS and go with the classic. I haven't been here in YEARS, but am so glad we ended up here. To my surprise, there were lots of contemporary creative flavors (mango, pineapple/coconut, beach day), large portions and great prices. The line was basically out the door and the wait was long since they only had one person working this early Friday evening, but it was worth the wait and service was pleasant.

Omar Elgaali

The service here has really gone down hill recently. Young workers that just seem like they don’t know what they’re doing. Very slow and laid back. I was served by Ralph, I hope this review encourages whoever is in charge to train their employees more throughly. I used to really enjoy coming here, I’ve been a customer since 05 and always loved the personable experience with the former owner Alice. Hopefully they are able to bring their standards back up in this establishment.

manuel carrion

Nick today was AMAZING!!!!!! Super friendly, fast and polite. Made my day honestly, do you Nick

Lo Hair&More

Great yummy? vibes. Team was so helpful & friendly. Even when I accidentally ordered a cone instead of the dipped bowl ? they still was polite & friendly thnx guys?

blueice300zx

We arrived late but the service was great, ice cream was excellent & a clean facility.

Mary Keehan

Came in with my daughter and had a wonderful experience. Staff was so kind, answered her questions, seemed genuinely happy to be there. Everything was clean and even the no -dairy flavor tasted fresh (not true for all ice cream shops!). I was so happy to see that they will not be leaving with all the construction going on. Going to be back soon. Worth a visit!

Thomas Barrett

Run by a real nice lady and they have lots of flavors. The mint chip was just like I remembered it!

Denise Jeter

Paid 7.00 for a 3 scoop hot fudge sundae. It looked like a kids scoop of ice cream. It didnt even fill up the cup. Mint chocolate chip is very popular. The ice cream had ice in it. They have really changed. Poor customer service.

Joe Hartman

Ordered a fantastic birthday cake from them and they went above and beyond to make it special for us! Couldn’t have asked for better service. Gina is terrific!!! ✨✨✨✨✨✨

chekutty madhuree yadav

I ordered for a single scoop ice cream and The lady in the store was so hesitant to add a proper scope of ice cream , when I asked her to, she charged me extra. I paid extra for hot fudge and even then she gave me just a quarter of cup..worst experience ever.

Norm

Awesome location, great staff and ice cream is fantastic as well.Very clean location. Busy right now, but running smoothlyVery clean location.ots of traffic at the moment.

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