Sadly, this restaurant seems closed. Stopped by to try it out on Friday night at 7:30 and it’s locked up tight. Perhaps they. We’d to update their hours. Disappointed!
Lee Smith
It is a decent restaurant for downtown Richmond.
Andrew R
I was part of a 25 person reservation. Unfortunately our meal left much to be desired. Our entrees were given to the restaurant about a week ahead of time to give the restaurant time to prepare, but it seems that they did not take that time to prepare at all.We had ordered NY strip steaks, Salmon, and Lamb Chops. The orders were all cooked in a broiler and the steaks came out looking gray and unappetizing. Meats came out in a range of rare to medium-well, and sometimes even on the same plate.As for side dishes, they were bland and did not have enough seasoning. The asparagus came out soft on the outside and crunchy on the inside since some frozen grocery store brand was being used. The saffron rice was actually some instant yellow rice from the grocery store, and even then it came out soft, mushy, and bland.The staff had 4-5 waiters, but only 2 actually helped our large group who basically took the majority of the restaurant and the others stood to the side staring at us and talking. At the end of the day Bateau relies on getting customers drunk on their large wine selection so customers don't realize what they are being served.
Adam Kovac
First of all, I completely understand all of the COVID restrictions and the additional time and hassle it takes to operate properly. My wife and I were super disappointed at Bateau. We are new to Richmond and we made a reservation for my birthday dinner. No one knew of the reservation when we arrived, not that we needed it and not a big deal, but service was just completely absent through our entire visit.Ordered a $95 bottle of wine, which took almost 30 minutes to arrive and still didn't have silverware/water. Wine came out already opened with no presentation/tasting and plastic cups! Don't serve higher end wine if you can't serve it properly. During the wine delivery our server spilled the water, which we had to ask for, all over my wife. To which we basically had to clean up because our server just froze and did nothing to resolve the situation. We had to ask for water and silverware repeatedly as well.At this point we had ordered wine and a charcuterie board. Our server appeared to be petrified after spilling water on my wife so he just never came back to the table. Literally never came back. I had to go find him for service.I rarely comment on restaurants as I am in the industry and I completely understand the challenges especially over the past year but ignoring your guests is never the solution. We wanted to dine at Bateau all evening but we quickly realized we needed to close our tab and leave. I didn't even have the opportunity to order food or request a check because we never had any service. Literally had to seek someone out to order anything, or request napkins/water/silverware. I eventually tracked down our server and ask to close our tab so we could leave and go to another restaurant to have a meal. At this point we were just hungry and wanted food.Super disappointing considering customer service isn't something that should be lacking as we come out of COVID protocols. Totally understand that everything will take more time and to be patient. We really want to support local private restaurants but if the basic steps of service can't be accommodated then I just can't recommend this restaurant. Please don't sell expensive wine if no one knows how to serve/present. Just stick to the basics.
Melody Jacobs
Let me be clear, this restaurant is not for everyone. I am a native of Richmond and coming "home" does not always feel like home. But this restaurant felt like for a few hours nothing else mattered. Like Auntie was in the kitchen making my plate special and I laughed and talked over glassES of wine. It felt like a sanctuary away from all of the fast paced franchises and finally some real cooking made with love. It felt like a staff that cared about your life and investment in the community. It was a place built around love. Love is rarely fast and easy, but over a slow simmer it will always bring beauty. So as I said, it's not for everyone, but if you have some time to let love in.. you might as well enjoy some wine and good food in the process.
Meagan Saunders
Beautiful ambiance! Great drinks
Candy Coleman
Omg my first time going too this place and I'm in love!!..friendly staff..great food..enjoyable entertainment..I couldnt have picked a better place too celebrate my birthday..thanks for an EXCEPTIONAL experience..will definitely be returning!!
Robin Dickerson
Great food! Try the Canal Paddle!!!
Tee Jack
Absolutely the slowest service food is good but by time you get it you don’t want it
Aaron
Great food, good service, great drinks, great location on the Canal Walk, close parking, fair prices,
Made reservations for Friday April 16 on Resy for lunch. Arrived and they were closed. Phoned them several times over the next few days and no answer. They are permanently closed.
Paula P
I cannot begin to express my disappointment in this place that I was so looking so forward to. We were the only 2 patrons the first 30 minutes there so not sure why it took quite some time to order drinks and food. Ordered a bowl of olives as an appetizer..that took about 30 minutes to get to us...drinks were warm and syrupy. Our food showed up OVER AN HOUR after ordering and asking for the status multiple times as we watched everyone else who got there an hour after us get their food. My fish was rubbery and barely seasoned so my dish was barely touched. Customer service was non existant! I'll be writing all day if I share the entire fiasco. Needless to say EVERY aspect of the experience was HORRIBLE! A significant amount of money wasted and left there steaming mad and starving.
dhgoebel
We had a wonderful evening dining at Bateau. The red snapper was outstanding. It was served on a bed of jasmine rice with a side of roasted, vegetables accented by the honey glaze on the fish and cooked to perfection. The atmosphere along the canal was an added treat to our outdoor dining experience. The owner was a wonderful host and the service was personal and professional. This is by far our favorite restaurant for dinner in Richmond. We look forward to our next dining experience at Bateau.
Hannah Shaw
Tonight was my first visit to Bateau but it will not be my last. The food was sublime. The service attentive & courteous. The ambience relaxing & the live music performance relaxing. I enjoyed every minute I spent at the restaurant and cannot wait to return.
Janaye Oliver
Wonderful atmosphere, food is great. Definitely good for a date night
Sadly, this restaurant seems closed. Stopped by to try it out on Friday night at 7:30 and it’s locked up tight. Perhaps they. We’d to update their hours. Disappointed!
It is a decent restaurant for downtown Richmond.
I was part of a 25 person reservation. Unfortunately our meal left much to be desired. Our entrees were given to the restaurant about a week ahead of time to give the restaurant time to prepare, but it seems that they did not take that time to prepare at all.We had ordered NY strip steaks, Salmon, and Lamb Chops. The orders were all cooked in a broiler and the steaks came out looking gray and unappetizing. Meats came out in a range of rare to medium-well, and sometimes even on the same plate.As for side dishes, they were bland and did not have enough seasoning. The asparagus came out soft on the outside and crunchy on the inside since some frozen grocery store brand was being used. The saffron rice was actually some instant yellow rice from the grocery store, and even then it came out soft, mushy, and bland.The staff had 4-5 waiters, but only 2 actually helped our large group who basically took the majority of the restaurant and the others stood to the side staring at us and talking. At the end of the day Bateau relies on getting customers drunk on their large wine selection so customers don't realize what they are being served.
First of all, I completely understand all of the COVID restrictions and the additional time and hassle it takes to operate properly. My wife and I were super disappointed at Bateau. We are new to Richmond and we made a reservation for my birthday dinner. No one knew of the reservation when we arrived, not that we needed it and not a big deal, but service was just completely absent through our entire visit.Ordered a $95 bottle of wine, which took almost 30 minutes to arrive and still didn't have silverware/water. Wine came out already opened with no presentation/tasting and plastic cups! Don't serve higher end wine if you can't serve it properly. During the wine delivery our server spilled the water, which we had to ask for, all over my wife. To which we basically had to clean up because our server just froze and did nothing to resolve the situation. We had to ask for water and silverware repeatedly as well.At this point we had ordered wine and a charcuterie board. Our server appeared to be petrified after spilling water on my wife so he just never came back to the table. Literally never came back. I had to go find him for service.I rarely comment on restaurants as I am in the industry and I completely understand the challenges especially over the past year but ignoring your guests is never the solution. We wanted to dine at Bateau all evening but we quickly realized we needed to close our tab and leave. I didn't even have the opportunity to order food or request a check because we never had any service. Literally had to seek someone out to order anything, or request napkins/water/silverware. I eventually tracked down our server and ask to close our tab so we could leave and go to another restaurant to have a meal. At this point we were just hungry and wanted food.Super disappointing considering customer service isn't something that should be lacking as we come out of COVID protocols. Totally understand that everything will take more time and to be patient. We really want to support local private restaurants but if the basic steps of service can't be accommodated then I just can't recommend this restaurant. Please don't sell expensive wine if no one knows how to serve/present. Just stick to the basics.
Let me be clear, this restaurant is not for everyone. I am a native of Richmond and coming "home" does not always feel like home. But this restaurant felt like for a few hours nothing else mattered. Like Auntie was in the kitchen making my plate special and I laughed and talked over glassES of wine. It felt like a sanctuary away from all of the fast paced franchises and finally some real cooking made with love. It felt like a staff that cared about your life and investment in the community. It was a place built around love. Love is rarely fast and easy, but over a slow simmer it will always bring beauty. So as I said, it's not for everyone, but if you have some time to let love in.. you might as well enjoy some wine and good food in the process.
Beautiful ambiance! Great drinks
Omg my first time going too this place and I'm in love!!..friendly staff..great food..enjoyable entertainment..I couldnt have picked a better place too celebrate my birthday..thanks for an EXCEPTIONAL experience..will definitely be returning!!
Great food! Try the Canal Paddle!!!
Absolutely the slowest service food is good but by time you get it you don’t want it
Great food, good service, great drinks, great location on the Canal Walk, close parking, fair prices,
Restaurantji Recommends
Made reservations for Friday April 16 on Resy for lunch. Arrived and they were closed. Phoned them several times over the next few days and no answer. They are permanently closed.
I cannot begin to express my disappointment in this place that I was so looking so forward to. We were the only 2 patrons the first 30 minutes there so not sure why it took quite some time to order drinks and food. Ordered a bowl of olives as an appetizer..that took about 30 minutes to get to us...drinks were warm and syrupy. Our food showed up OVER AN HOUR after ordering and asking for the status multiple times as we watched everyone else who got there an hour after us get their food. My fish was rubbery and barely seasoned so my dish was barely touched. Customer service was non existant! I'll be writing all day if I share the entire fiasco. Needless to say EVERY aspect of the experience was HORRIBLE! A significant amount of money wasted and left there steaming mad and starving.
We had a wonderful evening dining at Bateau. The red snapper was outstanding. It was served on a bed of jasmine rice with a side of roasted, vegetables accented by the honey glaze on the fish and cooked to perfection. The atmosphere along the canal was an added treat to our outdoor dining experience. The owner was a wonderful host and the service was personal and professional. This is by far our favorite restaurant for dinner in Richmond. We look forward to our next dining experience at Bateau.
Tonight was my first visit to Bateau but it will not be my last. The food was sublime. The service attentive & courteous. The ambience relaxing & the live music performance relaxing. I enjoyed every minute I spent at the restaurant and cannot wait to return.
Wonderful atmosphere, food is great. Definitely good for a date night
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