Bojangles
11 S Laburnum Ave, Richmond
(804) 222-0883
Recent Reviews
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They said they stop serving breakfast at 10:30 even though the sign says all day…get outta here with that! They didn’t put gravy on my mashed potatoes and gravy…get outta here with that!!! Their drive thru speaker is barely audible…get outta here with that!!!!!! The lack of breakfast and gravy ruined Christmas and the entire 2025 calendar year!!!! This location is a stinking embarrassment to the franchise and to America!!!!!!!!!! What a joke!!!!!!!!!!!!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Took 15 mins to get food in the driver through too lucky the staff was nice and friendly bc I was really pissed off for the wait but made the time go by fast good group of people there but the wait time will kill you lol
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: French Fries, Sandwich, Cajun Filet Biscuit
Love their tailgate meal
Atmosphere: 5
Food: 5
Service: 5
Horrible service! Horrible staff! Horrible customer service. Just horrible 10/10 don’t not recommend! Needs new management and new training because this is ridiculous.
Food could've been hotter
Atmosphere: 3
Food: 3
Service: 4
Food was not good and had to ask server to put on gloves not going back not hot service wasn't good nothing
Atmosphere: 1
Food: 1
Service: 1
This place has gotten awful...they give you anything..they gave me a sausage egg cheese on a hard ass biscuit..I'm pretty sure it was old...was too tired to go back after working all night...trifling. not going back to that location
Count your days. The audacity to charge this much for subpar food is outrageous.
Atmosphere: 1
Food: 1
Service: 5
I ordered the pull pork with coleslaw. My sandwich was packed with seasoned pork bbq and hearty. The flavor of the smoke bbq taste like it was cooked slow in a smoker. First time ordering it from the menu and the combo didn’t disappoint. Cnt wait to order this combo again. Service was fast, young lady on the drive thru was familiar with the menu.
Food: 5
Service: 5
Undercooked chicken is a problem. And for these prices it’s inexcusable. The service is bad too, I wouldn’t come back or recommend this location.
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
Never opens on time! Always under staffed!
The franchise owner needs to fire the manager right away. Or send the manager to some basic training to teach basic business managementskills. On a Friday, no customers, At 6 o’clock, there was a 20-minute wait for everything on the menu. However, across the street, at Chick-fil-A, with the line wrapped around the parking lot, they had food ready and served it quickly. Maybe Bojangles is about to go out of business. I’m not sure, maybe they cant afford food, and perhaps they’re out of stock, but if I were the owner, I would be Trippin. Maybe it’s the Owner‘s fault. Perhaps the wages are so low. The worker doesn’t care whether the food is ready; it could be a lot of different things causing the mismanagement, but I would start with by firing the manager and raising pay for the people who work the lines. and hiring somebody competent to keep business moving. Bojangles is a great brand that makes great food. I hate to see such a good business get destroyed through incompetence.
Atmosphere: 1
Service: 1
Never ever ever ever ever go here smh everything goes in one box with no organization, there is no lining to separate the utensils, straws, napkins sauce, everything is literally thrown in the box. Napkins straw saturated in chicken grease, and my biscuit was smushed under 2 breast and a leg in which I asked for white meat.. I’m DONE with Bojangles, management really needs to step up and do their jobs as well or else, SHUT THIS PLACE DOWN PERMANENTLY!!!!
Atmosphere: 1
Food: 1
Service: 1
The wait time was very long for our food, over 22 minutes.
Good overall experience
Atmosphere: 5
Food: 5
Service: 5
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