Boulevard Burger and Brew

Lexi was very chipper, pleasant and attentive.

I ordered a double-patties (well done...no pink) both patties were pink.

The onion straws and fries were luke warm.

However, the saving grace on our return to Burgers and Brews since the accident was Lexi's service and the Kelly's Classic was good after the remake.

Will we return and what type of review we will give on our Radio Station and on Richmond VA Things To Do and More Facebook Group ( 105K members) that Cruz Inc Media operates is TBD.

Atmosphere: 4

Food: 3

Service: 5

I just moved to Richmond, and live nearby — decided to finally pop in and found the place to be a cross between a sports bar & 50’s diner… objectively “cool, local” vibe.

I wasn’t very hungry, so, I just ordered a burger: Boulevard Brew House Burger (picture). Albeit a tasty burger I have two complaints:
- the burger was so well-done the meat was grey.
- the bottom bun was clearly stale and they tried toasting it to “save” it… just crumbling after a hard bite through.

There is a solid beer selection and the food coming out looked good. I’ll be back with the hope of a better burger but I wasn’t overly impressed with the cook even if the overall taste they went for is understood.

Overall, I’d give the experience a 3.5/5.

Atmosphere: 4

Food: 3

Service: 4

Best burger in Richmond

That is all

That's the review

Atmosphere: 5

Food: 5

Service: 5

Great burgers. Loved the basket of fries.

Atmosphere: 5

Food: 5

Service: 5

Great milkshakes but the burgers were literally hockey pucks. Very well done (we weren’t asked our temperature preference)
The kids sliders were even worse couldn’t even cut it. It’s a one and done for us

Atmosphere: 5

Food: 2

Service: 3

The burger was well cooked, and there are some great selections for toppings - but my main complaint stems from the fact that the bread just isn't very high quality. The buns on every burger were about the same as the bread on a cookout burger, or the kind you'd get from a bag at the grocery store on the bread shelf. Plus, it wasn't even toasted.

Besides that, a fun place with good shakes, too.

Atmosphere: 5

Food: 3

Service: 5

The salad was delicious and filling. The atmosphere was warm. Rating the service a 3 stars because the server brought us other customers' orders a couple of times.

Atmosphere: 5

Food: 5

Service: 3

I’ve come here once before with a friend, and had a great experience then!

I’d had a really hard morning into the afternoon due to a tragedy and other events in my personal life.

When I walked in, just as I had opened my mouth to order, I immediately began to cry. The person at the register was very kind when taking my order despite my ordering through tears.

The person gave me space to gather myself, and gave me a little encouragement.

Because of the day I’d been having (which earlier had included a not great customer service experience) the gentleness and compassion of the server was enough to smooth over pieces of my day that felt raw.

By the way, I ordered the malt vanilla shake and it was the perfect treat in the midst of my day!

Atmosphere: 5

Food: 5

Service: 5

Quick and good quality.

Atmosphere: 5

Food: 5

Service: 5

Decided to use my EAT gift card, and review my experience since I have not been to a Blvd Burger before. Ordered a cheeseburger, and fries. The server couldn't get the card to work, and we had to wait about 15 minutes for the manager to fix it while I waited. The whole time my fries were in the window waiting, but they did give me a complimentary drink while waiting. Finally, after 15 mins the waiter told me they would comp it.. this would have been an automatic 5 star for fixing the issues.. I was instead charged once the manager arrived, and apologized to for the wait. The burger was very tough, and not seasoned very well and the fries were cold and soggy. It tasted better heated up in the microwave which is usually the worst thing for a hamburger.. the manager was nice, and the waitress was sweet even tho she was new and I don't blame her. I was disappointed to pay full price for the cold meal, and wasting 20 Mins of my day sitting there just waiting to place the order... turns out, they were typing the number off the card wrong. I waited 20 mins for cold food, and paid full price because they didn't know how to type it into the system. I was upset, but still managed to leave 4 stars....

Atmosphere: 5

Food: 4

Service: 4

Bavarian Pretzel was very good. Service was fairly quickly and nice

Atmosphere: 5

Food: 5

Service: 5

Unfortunately they reduced the size of the menu and took off some of the vegan/veg options, but still something for everyone. They rebuilt the dining room even larger so that's good. Service is always top notch!

Atmosphere: 5

Food: 5

Service: 5

The customer service was great the food was amazing would definitely recommend this place to anybody

Atmosphere: 5

Food: 5

Service: 5

Food was delicious as always. Service was a bit slow but they were very busy so It's understandable. My only complaint was how uncomfortably hot it was. The thermostat read 82 degrees which is a bit ridiculous. If we were uncomfortably hot just eating I can only imagine how staff feel. With them having to rebuild after the car accident I would assume they would have AC or fans.

Atmosphere: 3

Food: 5

Service: 3

Place is awesome. I love places like this. Definitely a must visit if you’re in Richmond

Atmosphere: 4

Food: 4

Service: 4