Always get the best services here! The food and the staff is amazing!
Atmosphere: 5
Food: 5
Service: 5
Samket Derash
great customer service!!
Kaela Jackson
Received some of the worst customer service in my life at this cava location. The manager (younger white girl with blonde/pink hair) is extremely volatile, aggressive, and easily perturbed. What should have been an easy swap out/purchase for a different sauce turned into a situation where she was physically banging her fists on the counter, panting heavily, and threatening to call the cops. After telling her to calm down because no one was upset but her, she replied with “yea you’re making me mad, I can tell you to get out the store, I don’t have to serve you, I can just call the cops.” Not sure if this incident was racially charged but it seemed to feel as such.
I have since filed a complaint on the Cava website and plan to speak to Cava’s corporate team tomorrow. Do NOT visit this location unless you would like to be spoken to like a child or VCU student.
Dan Peterson
They were very quick to put together a bowl and the quality was fresh.
Atmosphere: 5
Food: 5
Service: 5
Donald Boykins
I love the food it's excellent!! Makes Chipotle look like trash!
Atmosphere: 5
Food: 5
Service: 5
Mike \u0026 Steff Harris
10/10 would recommend. The food was outstanding, the environment was clean, and everything was absolutely delicious. The staff was incredibly friendly, and the manager, Brad, even checked in to see how everything was.
Atmosphere: 5
Food: 5
Service: 5
Mike Harris
The customer service was excellent, and the food was delicious!
Atmosphere: 4
Food: 5
Service: 5
Kensi Parker
This place is 10/10! Food is great, service great, everything great!
Atmosphere: 5
Food: 5
Service: 5
Mai Khair
Best cava in the Richmond area. Great service and the staff is super nice
My fav place ! Great service and always very clean !
Atmosphere: 5
Food: 5
Service: 5
You're fav food critic
I give them a 2 out of 10 wish I would have taken a picture of the bar certain things looked really dry/over cooked and they didnt have to many hummus/dip choices my rice / bowel wasn't filled to my liking / how my bowl has been prepared at other locations when the bowel costs you close to $12 I feel like they can do a lot better with this being my second time going to this location if anything i can say that the girl that serviced me was kind and polite maybe I should have asked for more rice vs the 1 little scoop that I did get 🤔 tho I had to ask for my pita bread that supposed to come with 😒
Atmosphere: 2
Food: 1
Service: 3
Tayia Redd
Great service! First time here thanks to Marcus made it an great experience 😊
Atmosphere: 5
Food: 5
Service: 5
Briona Ball
Marcus was very nicee and professional!
Atmosphere: 5
Food: 5
Service: 5
Mahoghany
I LOVE this place. The food is always fresh. The general manager (I think his name was Bradley) greeted me when I walked in, and he had amazing customer service. I had an order complication, and he fixed it for me without hesitation.
Always get the best services here! The food and the staff is amazing!
Atmosphere: 5
Food: 5
Service: 5
great customer service!!
Received some of the worst customer service in my life at this cava location. The manager (younger white girl with blonde/pink hair) is extremely volatile, aggressive, and easily perturbed. What should have been an easy swap out/purchase for a different sauce turned into a situation where she was physically banging her fists on the counter, panting heavily, and threatening to call the cops. After telling her to calm down because no one was upset but her, she replied with “yea you’re making me mad, I can tell you to get out the store, I don’t have to serve you, I can just call the cops.” Not sure if this incident was racially charged but it seemed to feel as such.
I have since filed a complaint on the Cava website and plan to speak to Cava’s corporate team tomorrow. Do NOT visit this location unless you would like to be spoken to like a child or VCU student.
They were very quick to put together a bowl and the quality was fresh.
Atmosphere: 5
Food: 5
Service: 5
I love the food it's excellent!! Makes Chipotle look like trash!
Atmosphere: 5
Food: 5
Service: 5
10/10 would recommend. The food was outstanding, the environment was clean, and everything was absolutely delicious. The staff was incredibly friendly, and the manager, Brad, even checked in to see how everything was.
Atmosphere: 5
Food: 5
Service: 5
The customer service was excellent, and the food was delicious!
Atmosphere: 4
Food: 5
Service: 5
This place is 10/10! Food is great, service great, everything great!
Atmosphere: 5
Food: 5
Service: 5
Best cava in the Richmond area. Great service and the staff is super nice
Atmosphere: 5
Food: 5
Service: 5
best and only cava i’ve been to
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My fav place ! Great service and always very clean !
Atmosphere: 5
Food: 5
Service: 5
I give them a 2 out of 10 wish I would have taken a picture of the bar certain things looked really dry/over cooked and they didnt have to many hummus/dip choices my rice / bowel wasn't filled to my liking / how my bowl has been prepared at other locations when the bowel costs you close to $12 I feel like they can do a lot better with this being my second time going to this location if anything i can say that the girl that serviced me was kind and polite maybe I should have asked for more rice vs the 1 little scoop that I did get 🤔 tho I had to ask for my pita bread that supposed to come with 😒
Atmosphere: 2
Food: 1
Service: 3
Great service! First time here thanks to Marcus made it an great experience 😊
Atmosphere: 5
Food: 5
Service: 5
Marcus was very nicee and professional!
Atmosphere: 5
Food: 5
Service: 5
I LOVE this place. The food is always fresh. The general manager (I think his name was Bradley) greeted me when I walked in, and he had amazing customer service. I had an order complication, and he fixed it for me without hesitation.
Atmosphere: 5
Food: 5
Service: 5
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