Chick-fil-A
4808 Nine Mile Rd, Richmond
(804) 236-4601
Recent Reviews
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I’ve been going to the Chick-fill-A at white oak since it’s the only best Chick-fill-A out here. Ever since they opened this Chick-fill-A i was quite excited since it’ll be a few minutes quicker to get at then white oak. I’ve only ordered at least three times since i was giving them a try each time if they have gotten better from here and got the chicken half raw (all three times) and also the cobb salad they seem to have replaced the cheese for a very disgusting weird cheese they must’ve borrowed it from the that latin restaurant next to them (no shame to them the cheese just doesn’t go well with the salad). I don’t recommend THIS PLACE AT ALL!! Go to WHITE OAK!
Normally the food and service is very good, but yesterday was the exception. I ordered 3 piece strips and medium fries. I got a 5 piece nuggets and a small fry. If I wasn't on the road I would have gone back to have them correct it. I'll still go there for my strip and fry fix.
One of the best Chik-fil-A that I have eaten at. They are well mannered and personable. They enjoy working there and the smiles are contagious.
Customer service is great!!! Nuggets tasted good as usual
Atmosphere: 5
Food: 5
Service: 5
I keep trying to give this place a chance and they never fail to let me down. Missing items from orders, long wait times, and food prepared poorly have been my experience each time.
I order on the app and do quick pick up in the drive through. My last order was ready so fast I didn't even have time to put the car in park. I was genuinely shocked how quickly they had my food ready! Highly recommend if you don't mind eating in the car but still struggle to order in typical drive through.
Food: 5
Service: 5
The store very clean. The food is well prepared & the Staff is phenomenal.
Atmosphere: 5
Food: 5
Service: 5
Decided to place a mobile order for this Chick-Fil-A to wait 15 minutes and end up with the wrong food. The bag was labeled correctly but inside everything was wrong expect the fries. After bringing it to the manger attention she told the employee to grab the food and placed it in the trash to have me wait for the correct order. I don’t understand what was the point of a mobile order for it to be wrong and they wasn’t busy.
Atmosphere: 2
Food: 1
Service: 1
I went thru drive thru before work and they were amazing. Made the start of my day.
Atmosphere: 5
Food: 5
Service: 5
Great service! Food was hot and fresh. I love the mobile line option! Everyone is so friendly. Great service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good and fresh and hot
Atmosphere: 5
Food: 5
Service: 5
Every time I go and order inside, it is always a quick and enjoyable visit
Great service! We live right behind this location so we order here often and have always had a good experience. Love the staff!
Atmosphere: 5
Food: 5
Service: 5
Chick-fil-A on 9 Mile road was very clean and the manager and workers were very helpful and fast in what they were doing there far as to get the customer the fast service .
Atmosphere: 5
Food: 5
Service: 5
It is 1pm on A Monday and the new store on nine mile rd is closed AGAIN. Ive never known a chic fil a to be closed as much as this location.
Service: 1
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