Chick-fil-A

4808 Nine Mile Rd, Richmond
(804) 236-4601

Recent Reviews

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Roshell Powell

Customer service is great!!! Nuggets tasted good as usual

Atmosphere: 5

Food: 5

Service: 5

Sidney Gunter

I keep trying to give this place a chance and they never fail to let me down. Missing items from orders, long wait times, and food prepared poorly have been my experience each time.

Tashi Mićić

I order on the app and do quick pick up in the drive through. My last order was ready so fast I didn't even have time to put the car in park. I was genuinely shocked how quickly they had my food ready! Highly recommend if you don't mind eating in the car but still struggle to order in typical drive through.

Food: 5

Service: 5

S E Johnson

The store very clean. The food is well prepared & the Staff is phenomenal.

Atmosphere: 5

Food: 5

Service: 5

DeShae Melton

Decided to place a mobile order for this Chick-Fil-A to wait 15 minutes and end up with the wrong food. The bag was labeled correctly but inside everything was wrong expect the fries. After bringing it to the manger attention she told the employee to grab the food and placed it in the trash to have me wait for the correct order. I don’t understand what was the point of a mobile order for it to be wrong and they wasn’t busy.

Atmosphere: 2

Food: 1

Service: 1

Dell Montague

I went thru drive thru before work and they were amazing. Made the start of my day.

Atmosphere: 5

Food: 5

Service: 5

Linda Brown

Great service! Food was hot and fresh. I love the mobile line option! Everyone is so friendly. Great service.

Atmosphere: 5

Food: 5

Service: 5

Abdul Latif

Good and fresh and hot

Atmosphere: 5

Food: 5

Service: 5

Richard Mayer

Every time I go and order inside, it is always a quick and enjoyable visit

Erin Faith

Great service! We live right behind this location so we order here often and have always had a good experience. Love the staff!

Atmosphere: 5

Food: 5

Service: 5

Miriam Berry

Chick-fil-A on 9 Mile road was very clean and the manager and workers were very helpful and fast in what they were doing there far as to get the customer the fast service .

Atmosphere: 5

Food: 5

Service: 5

Kevin Logan

It is 1pm on A Monday and the new store on nine mile rd is closed AGAIN. Ive never known a chic fil a to be closed as much as this location.

Service: 1

Keith Herbert

This is the best chick fila. Top notch service. Manager definitely doing great job 👏

Atmosphere: 5

Food: 5

Service: 5

Carmen Terry

Great experience 😊‼️

Atmosphere: 5

Food: 5

Service: 5

Patrick Munhall

The customer service I received was fantastic. My window was not working and I showed up about 2 minutes after close. The manager opened the door for me and asked how she could help. Despite the store being closed, she still allowed me inside to order. Likewise, while I was waiting about five people asked me if they could help in any way. Great location, and considered it was the end of the day, I was surprised how pleasant everyone was. Excellend

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