Chick-fil-A

4920 W Broad St, Richmond
(804) 662-5662

Recent Reviews

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Justin Shea

Great service

Atmosphere: 5

Food: 5

Service: 5

Douglas “Hahndo” Hahn

Get the Cobb salad with grilled chicken, it was very good

B B

Let's see here:

-Terrible parking lot design and despite a rebuild, it's even worse now.

-There is ALWAYS an item missing from your order. COUNT on it. All those people running around and it taking 20 minutes to get your order, you'd think they could manage to read the ticket for your order. It's an actual primary function of their role and yet you have reviews upon reviews showing it's a frequent issue. I have experienced this so many times I've just given up on this location. Clearly they do not care, start voting with your wallet.

-The app is bullshit. They do not provide final receipts for any deliveries so it's impossible to get a final receipt that reflects the total accurately. If you ask Chick-Fil-A, THE COMPANY WHO TOOK YOUR MONEY, to provide you an accurate receipt, they'll send you to another company (DoorDash) as if they aren't possible for reflecting accurate transactions. Not happening. I already gave you my money, provide services as rendered or enjoy being investigated for fraudulent transaction by my credit card company.

Furthermore, maybe people wouldn't be forced to use the crappy app that doesn't even have accurate receipts if you all allowed DoorDash to have the most basic options for ordering; you know things like opting out of an ingredient or wanting to add on upcharges to your order. It's all blocked.

Have the day you deserve Chick-Fil-A.

Atmosphere: 1

Food: 1

Service: 1

michelle allen

The website says they have a 30 minute wait. It’s lunchtime and folks don’t have 30 minutes to wait to place an order for their food. It’s unreasonable. I could go to a restaurant and have lunch in less time than it takes to get into the parking lot and sit in the drive thru to place an order. Herein lies the problem with this location.

Atmosphere: 2

Food: 4

Service: 5

Timothy Walker

Great experience food was fast and hot they got every thing correct great job team

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hash Browns

Alecia Basile

I do not really enjoy the toys with my child much. I love the food and could eat it every day if I could get away with it. The drive thru is a little tight for navigation.

Atmosphere: 3

Food: 5

Service: 4

Emily Marshman

Every time we come here SOMETHING is wrong with our order!😡 Last week it was missing condiments and incorrect drinks. Today, I got all the way home and was missing a $9 sandwich in my Mobil order. I’m
Over this. Do better Chick-Fil-A!!!!!!!

Eleanor Woodson

Very friendly staff

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cobb Salad, Spicy Chicken, Hash Browns

Julia McKaskey

No play place. It’s in the pictures, but they must have removed it.

Kent Durvin

Always good, fast friendly service.

Ali Faruk

We ordered 8 count chicken nuggets with BBQ sauce. My kids love the ice cream. Service is very professional and quick, despite being very busy at times.

Atmosphere: 4

Food: 5

Service: 5

A H (Alex Ender)

Consistently bad quality and very slow. Delivery orders are always delayed over an hour past the initial pickup time. Once it was over two hours late before they even started preparing the order. The seasonal flavored coffee tasted like they just dumped half a shaker of cinnamon in a cold coffee and didn't stir it. The texture was like sand. Willow lawn is in a busy shopping center but if this location can't keep up with their orders they need to have a hard cap on mobile ordering and stop wasting people's time and money.

Atmosphere: 1

Food: 2

Service: 1

Jonathan Hunsaker

This place is so good. Everyone is so nice! Got some really amazing food for breakfast. The chicken minis are delightful.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chick-Fil-A Chicken Biscuit

William Williams

The food was ok but the service was great

Atmosphere: 5

Food: 2

Service: 5

Recommended dishes: Grilled Chicken Sandwich

Johana Lagos

Good location, easy access, and nice seating area. It's busy, but they move fast.

Atmosphere: 3

Food: 3

Service: 3

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