Chick-fil-A
1601 Willow Lawn Dr, Richmond
(804) 282-9674
Recent Reviews
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JeAna was very friendly like most Chick-fil-A workers Merry Christmas
I'm so happy, I saw milkshakes go by and I desperately wanted a cherry. I asked the young lady that served me (Aleysha) how much it would cost for just a cherry. She said girl- just a cherry, and came back with four. The biggest smile came up on my face. 10 out of 10 service especially from her.
Atmosphere: 5
Food: 5
Service: 5
Placed an online order at 10:06am and immediately got in my car and arrive at the mobile through at approx 10:20am. Waiting in a long line and finally was able to scan the QR code at 10:30am. Greeted with “we’re sorry, breakfast has ended. We’ve cancelled your order.” Then I’m stuck in line for another 10 minutes before I can leave empty handed without as much as a coupon for a free cookie. Manager was unhelpful and couldn’t care less that I got screwed over. Will not be returning to this location solely based on how horrible the layout of the line is and how no one offered to make it right! I placed my breakfast order at 10:06!!!
Atmosphere: 5
So quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
This process of not taking orders at counter and having to wait for someone to come and take you order at table is ridiculous. This is supposed to be fast food. Had to ask 3 different people to take our order.
Service: 1
What happened??? Been a weekly curbside order for 3 for years and rarely a mistake. Now 3 of the last 4 orders were missing/wrong items. Happened 6 times in last 4-5 months.
Very negative experience with a team member who couldn’t take a coupon because it wasn’t for their store. The response was cold and and something I would expect from another fast food restraunt. I won’t be back and I’ll take my business elsewhere.
Atmosphere: 1
Food: 4
Service: 1
been to multiple locations across the country this is the most unorganized one I've ever seen.
Atmosphere: 2
Food: 5
Service: 1
I am disgusted at this establishment. I usually eat Chick-fil-A about twice a week. I will never eat at this one EVER again. My coworkers and I ordered breakfast through the app at 9am but never received our food. They wouldn't replace the food because it was too close to breakfast cut-off (10:20am). They wouldn't accommodate at all. We are stuck at work with nothing to eat and our refund won't be back to us for about 3 business days. I will never go back again. At the very least they could have remade our food that we paid for.
Came here for the first time the other day and the staff were friendly as all chick fil a staff were but I was also impressed seeing them greet some apparently regular customers by name when they came in. I was waiting for my order for maybe five minutes when the manager came out and apologized for the wait then gave me a coupon for a free dessert which was a nice surprise.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Our sandwiches were cold and the fries were undercooked and mushy. I ordered a strawberry milkshake and was given an Oreo one. The cashier was dismissive and unfriendly
Atmosphere: 4
Food: 3
Service: 2
First time where I’ve been sat at a table and someone comes to table to take order. Seems a little slower. The parking lot vs drive through was very different as well and only accessible from the front of store for drive through.
Atmosphere: 5
Food: 5
Service: 4
the spicy chicken sandwich y’all selling in there is nasty the meat was smelling bad I have to get my refund back because it’s was a waste of time, money I hope this place shut down y’all gonna get people sick if y’all gonna keep selling the spicy chicken the smell that is been there outside for months then y’all cook it
Atmosphere: 1
Food: 1
Recommended dishes: Spicy Chicken Sandwich
Nice quick service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Grilled Nuggets, Chick-Fil-A Waffle Potato Fries
Friendly staff, clean restaurant, fresh food. However, the service was less than satisfactory due to poor front line communication. I relayed this complaint to the manager who was working-- it is incredibly frustrating to see your food and drink sit on the counter while others are being served promptly as their orders come up. The manager accepted my feedback, but with plenty of excuses. With a little work on coordination and communication, they'd be a five star joint
Atmosphere: 3
Food: 4
Service: 2
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