Chick-fil-A
1601 Willow Lawn Dr, Richmond
(804) 282-9674
Recent Reviews
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First time where I’ve been sat at a table and someone comes to table to take order. Seems a little slower. The parking lot vs drive through was very different as well and only accessible from the front of store for drive through.
Atmosphere: 5
Food: 5
Service: 4
the spicy chicken sandwich y’all selling in there is nasty the meat was smelling bad I have to get my refund back because it’s was a waste of time, money I hope this place shut down y’all gonna get people sick if y’all gonna keep selling the spicy chicken the smell that is been there outside for months then y’all cook it
Atmosphere: 1
Food: 1
Recommended dishes: Spicy Chicken Sandwich
Nice quick service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken, Grilled Nuggets, Chick-Fil-A Waffle Potato Fries
Friendly staff, clean restaurant, fresh food. However, the service was less than satisfactory due to poor front line communication. I relayed this complaint to the manager who was working-- it is incredibly frustrating to see your food and drink sit on the counter while others are being served promptly as their orders come up. The manager accepted my feedback, but with plenty of excuses. With a little work on coordination and communication, they'd be a five star joint
Atmosphere: 3
Food: 4
Service: 2
Something changed at this Chick-fil-A in the last few months. My order is almost always missing something (very unusual for Chick). Gluten free items will not be with a gluten free bun. The sign posted for mobile orders requests that you speak with a staff member to check in, at my last visit I had to interrupt the cashier with her friends after I left to use the restroom after waiting for some time, came back, and they were still talking about life. I had to interrupt just to say “can I check in?” No opportunity to check in because more often than not the staff ignores you. I know Chick-fil-A holds their employees to a high standard, but it’s been subpar.
I placed an order through the chic fil an app and it automatically made it a door dash delivery and when our family meal arrived two of the entrees were missing. I called the store and spoke to a manager and she (Deon) was extremely rude and not helpful or apologetic at all. She directed me to take up my complaint with door dash but the $100 order didn’t show up in the door dash app which is the only way to lodge a complaint with them. So basically just hope for the best because if your order isn’t right they just steal your money and do not offer any solution.
Atmosphere: 1
Food: 1
Service: 1
"Food was pretty good not super friendly and they made me feel like I had to rush"
Atmosphere: 4
Food: 4
Service: 4
Very rude location. Got 2 orders of kids nuggets. A grilled sandwich, a 12 count nugget. I was asked what sauces I would like which was Polynesian, chic fil an and honey roasted barbecue. When I called the young lady Sierra or whatever her name, was condescending and rude. Over SAUCE. No accountability what so ever. Needless to say I will NEVER patron this location again. Chic fil La is going downhill.
Atmosphere: 1
Food: 2
Service: 1
For the first time in a long while, the chicken sandwich and waffle fries were A+ and worth the trip. The cashier was completely disinterested in her job as is so often the case these days. This location is small so take out customers waiting by your table side isn't the best dining experience.
Atmosphere: 3
Food: 5
Service: 4
They have Spanish speaking staff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I messed up a catering order for a company lunch...I ordered it for the wrong day. (YIKES!!) I swear, the associates at this Chick-fil-A are magicians! They didn't bat an eye, balk, or make me feel like a doofus, they basically acted like it was a regular day and had my order ready (for 55 people, mind you) within 35 minutes - AMAZING! I kept apologizing and they kept saying, "really, it's not problem, this happens more than you know." So, so gracious, friendly and so very kind. Thank you, thank you, thank you!!!
Food: 5
Service: 5
Refused Veterans Day sandwich “at this location. These Socialists refused possibly because of my CAUCASIAN ethnicity. Close it down!
Worst place to work from my experience especially this ghetto restaurant
Atmosphere: 1
Food: 1
Service: 1
You know what to expect and they always deliver. Great food, friendly service!!
You can never go wrong here unless it's Sunday =)
Vegetarian options: They serve what food eats (greens =)
Dietary restrictions: Cant eat much, don't order much
Parking: Pull up and park, stay between then lines
Kid-friendliness: Kids have a spot to run around
Wheelchair accessibility: Roll on in!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Spicy Chicken Sandwich
Horrible employees. Every time I order mobile curbside, I either have to wait longer than necessary, make a call, or go inside to get it.
Atmosphere: 1
Food: 1
Service: 1
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