Chick-fil-A

1601 Willow Lawn Dr, Richmond
(804) 282-9674

Recent Reviews

Wil-yum L (Wil-yum)

Avg food with controversial

Atmosphere: 1

Food: 1

Service: 1

Natalie Gage

The establishment was very clean, food was hot and fresh, and best of all JUSTIN was so sweet and helpful. Very kind, thoughtful, hardworking young man! Justin with the blonde hair and the earring by the way ?

Atmosphere: 5

Food: 5

Service: 5

Kelly M

I went during the peak of lunch and the staff didn't miss a beat! We were greeted, our order was taken in line, food was quick and delicious, the restaurant was clean....I was very impressed.

Atmosphere: 5

Food: 5

Service: 5

Frank

Odd chick fil a with no drive through. Food was

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Chick-Fil-A Nuggets Meal

Adon Gaitan

Chicken sandwich came out cold very cold, twice.

Atmosphere: 2

Food: 2

Service: 4

Kaylee Davis

Always great! I had placed a bigger order for some coworkers and they were super fast to prefab the food and even bring it out to my car! Not a thing was missing and everyone’s order was perfect! Thank you guys!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Dr Pepper, Chicken Sandwich Meal, French Fries, Chick-Fil-A Nuggets

Jaye Suede

Best chicken sandwich on earth..

Lana Gantt

Great customer service and loved the waffle fries .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Wafles Fries

Marie R

Purchased chicken cobb salads, always fresh. Courteous and fast service as well!

delbert miller

The food was extremely cold. The chicken qas small, and my fries were just tiny pieces. should have asked for my money back. complete rip

Atmosphere: 1

Food: 1

Service: 4

Aubrey Davis

I usually don’t write reviews but both the service and atmosphere was phenomenal! Will be coming back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chick-Fil-A Sandwich Meal

Simone Williams

Everyone knows I love chick-fil-a, but I will never return to this location. For one, it was chaotic. There are two pickup areas and it’s not quite clear. Finally someone told me my order was in a different area. I went to go grab it and the lady asked me for my order confirmation ?! That normally wouldn’t bother me (although I never had anyone at any chick fil a ask for proof), but in this case, i feel as if i was profiled because i did not see them ask anyone else for proof.

Atmosphere: 1

Food: 4

Service: 1

Charles Martin

5 stars as always but Serwaa went above and beyond. Def will be back again!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Grilled Nuggets

Kay Kay

I frequent Chic FIL A and often times this location. Usually the service is pretty good but today the service was a mess! The manager at the time was very rude and had no customer service skills. The food was cooked horribly and after spending 40$ for nuggets and getting them cooked wrong all I was offered was a free cookie or ice cream cone! This is a disgrace!.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chick-Fil-A Large Fries, Wafles Fries, Chicken Sandwich Meal, French Fries

T M

Had a delivery from here that was 30 minutes late. I got no updates or no notifications. Only when I called the restaurant 30/45 mins late they told me we will get that to you soon. Kinda sounds like they forgot my order and it feels like if I didn’t call they wouldn’t have done anything. Now I’m lucky if I’m going to get it minimum 45 mins late. I feel this location has changed over the past year or so and not for the better.P.S. when my order was finally getting delivered; the driver dropped my milkshake on the ground because he set it on the hood of the car parked next to him as he was getting out of his car. Then left what was left of the shake and cup on the ground when he pulled off ?(Not even my car in the picture)

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