Arrived 20 min before closing and the doors were already locked and employees were cleaning up. Guess they didn’t need/want the business.
Laila Ghaffari
I got about 3 pieces of chicken in my bowl. They want us to get fat eating all this damn rice and sour cream. Give me my chicken 🥲
Sonia Powell
The staff here are awful.
Service: 1
Alexandra Blackburn
This is the worst chipotle I’ve ever been to. The employees are rude and give skimpy portions. They’re also always out of food. Just left here and they said they were out of Guacamole.
Atmosphere: 1
Food: 1
Service: 1
yu tsai
who cut these onions bro they huge
Eleanor
Horrible portions especially when you mobile order. I should not have to pay extra for portions that is considered normal at a different chipotle. They take advantage of college students and are rude. The chicken is gross with a weird taste and not to mention it’s really burnt half the time. If you can avoid this chipotle, please do.
Atmosphere: 2
Food: 1
Service: 1
Khadijah Vasser
Hot mess. I’ll never betray willow lawn location again.
Atmosphere: 1
Food: 1
Service: 1
Sawyer Wilkins
Best thing I can say is that it wasn't crowded, especially for Sunday afternoon, but the reason behind that quickly became clear.
My company-wide gripe (and I know this might sound paranoid) is that they made the chips thinner. To be fair, I've been seeing this trend with a lot of big companies such as pepper's farm shrinking their bigger goldfish carton by a few ounces and hoping no one would notice. I'm not giving Chipotle a pass though. Call me crazy but I don't think it's right when a restaurant that charges $2 for a condiment cup starts selling chips so flimsy they can't stand up to that $3 guacamole. I'm also going to assume they are putting fewer chips in the bags themselves, especially after reading the review I attached.
My location specific grape is that you can't block a point of egress. It's not taped off because it's broken, I checked. They just blocked it. That's a fire safety violation, whether it is inside at or out. It's also ADA non compliant, and they could use all the customers they can get. They definitely shouldn't be excluding disabled richmonders. It's bad enough you need a code to enter the bathroom and the knob barely functions.
I'd say get it together, but I don't think they will. I'm curious what's gonna pop-up in this location when they close down.
Atmosphere: 2
Food: 2
Service: 1
Alexander Martinez
Gave so little food. Why. Payed so much, got so little. Why.
Atmosphere: 1
Food: 1
Service: 1
M. C.
If you don’t like the outfit one of your customers is wearing, keep it to yourself! There is literally ZERO reason to make faces and make people uncomfortable, especially teenage girls. You guys should be ashamed of yourselves. The fact that a grown woman feels like this is okay is beyond messed up. No wonder you have such a crappy rating. Do better!
Ordered a bowl with chicken. And I kid you not, every piece was chewy and full of cartilage. I get if it happens to one piece, but after a few pieces, you really can’t eat it anymore without gagging. Service is also subpar, and facilities are in desperate need of TLC. Also, the music they play is more appropriate for a club than it is for a fast food restaurant…
Atmosphere: 1
Food: 1
Service: 1
Manny Acheampong
Taste a lot worse than other chipotles, Food skimped of doom (doubling won’t save it) and food not even hot. and it’s wet 🤢
Atmosphere: 1
Food: 1
Service: 1
조우연
The photo shows the portions exactly as served. I hadnt planned on it, but this turned out ot be my last order here.
CHEERS to the staff who sincerely prioritize the store's profit!!
Atmosphere: 1
Food: 1
Service: 1
Stephanie Edmonds
Mobile pickup is a joke. My bowl was super light the second I pulled it out of the bag, and when I opened it, it was clear it wasn’t made right. If I had ordered in person, this wouldn’t have happened. Honestly, there’s no point in offering a pickup option if the quality is going to be this bad
Arrived 20 min before closing and the doors were already locked and employees were cleaning up. Guess they didn’t need/want the business.
I got about 3 pieces of chicken in my bowl. They want us to get fat eating all this damn rice and sour cream. Give me my chicken 🥲
The staff here are awful.
Service: 1
This is the worst chipotle I’ve ever been to. The employees are rude and give skimpy portions. They’re also always out of food. Just left here and they said they were out of Guacamole.
Atmosphere: 1
Food: 1
Service: 1
who cut these onions bro they huge
Horrible portions especially when you mobile order. I should not have to pay extra for portions that is considered normal at a different chipotle. They take advantage of college students and are rude. The chicken is gross with a weird taste and not to mention it’s really burnt half the time. If you can avoid this chipotle, please do.
Atmosphere: 2
Food: 1
Service: 1
Hot mess. I’ll never betray willow lawn location again.
Atmosphere: 1
Food: 1
Service: 1
Best thing I can say is that it wasn't crowded, especially for Sunday afternoon, but the reason behind that quickly became clear.
My company-wide gripe (and I know this might sound paranoid) is that they made the chips thinner. To be fair, I've been seeing this trend with a lot of big companies such as pepper's farm shrinking their bigger goldfish carton by a few ounces and hoping no one would notice. I'm not giving Chipotle a pass though. Call me crazy but I don't think it's right when a restaurant that charges $2 for a condiment cup starts selling chips so flimsy they can't stand up to that $3 guacamole. I'm also going to assume they are putting fewer chips in the bags themselves, especially after reading the review I attached.
My location specific grape is that you can't block a point of egress. It's not taped off because it's broken, I checked. They just blocked it. That's a fire safety violation, whether it is inside at or out. It's also ADA non compliant, and they could use all the customers they can get. They definitely shouldn't be excluding disabled richmonders. It's bad enough you need a code to enter the bathroom and the knob barely functions.
I'd say get it together, but I don't think they will. I'm curious what's gonna pop-up in this location when they close down.
Atmosphere: 2
Food: 2
Service: 1
Gave so little food. Why. Payed so much, got so little. Why.
Atmosphere: 1
Food: 1
Service: 1
If you don’t like the outfit one of your customers is wearing, keep it to yourself! There is literally ZERO reason to make faces and make people uncomfortable, especially teenage girls. You guys should be ashamed of yourselves. The fact that a grown woman feels like this is okay is beyond messed up. No wonder you have such a crappy rating. Do better!
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Ordered a bowl with chicken. And I kid you not, every piece was chewy and full of cartilage. I get if it happens to one piece, but after a few pieces, you really can’t eat it anymore without gagging. Service is also subpar, and facilities are in desperate need of TLC. Also, the music they play is more appropriate for a club than it is for a fast food restaurant…
Atmosphere: 1
Food: 1
Service: 1
Taste a lot worse than other chipotles, Food skimped of doom (doubling won’t save it) and food not even hot. and it’s wet 🤢
Atmosphere: 1
Food: 1
Service: 1
The photo shows the portions exactly as served. I hadnt planned on it, but this turned out ot be my last order here.
CHEERS to the staff who sincerely prioritize the store's profit!!
Atmosphere: 1
Food: 1
Service: 1
Mobile pickup is a joke. My bowl was super light the second I pulled it out of the bag, and when I opened it, it was clear it wasn’t made right. If I had ordered in person, this wouldn’t have happened. Honestly, there’s no point in offering a pickup option if the quality is going to be this bad
Atmosphere: 1
Food: 1
Service: 1
The food tasted quite good. No complaints!
Atmosphere: 5
Food: 5
Service: 5
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