Made it all the way to the end of my 14$ burrito and never tasted or seen any of the 10$ meat, plenty of beans and rice though, thanks for my 14$ rice and beans burrito that identifies as a Carnitas burrito.
PHURY 999
I placed an order online for a honey chicken bowl and chips. i arrived and the customer service wasn't good. then i realized they did not give me the chips i ordered. i went back in to get them and again the customer service was awful. No i'm sorry for the mistake or anything. this place is 5 mins from my job so i thought it would be convenient but i do not think i will order from this location again.
Atmosphere: 1
Food: 3
Service: 1
This and That
Staff was rude and rushed me. They got easily frustrated with “is queso extra?” And “do the beans have pork?” I don’t know, I haven’t eaten here in forever.
Atmosphere: 4
Food: 4
Service: 3
Tony Hill
Excellent service and staff
Atmosphere: 3
Food: 5
Service: 5
Charlie McCarson
Food was alright but service was terrible. Also seemed understaffed. first associate was super nice but condiment bar was a mess. My taco was teeter tottering over some spilled sour cream, lettuce and cheese (I don’t do dairy). The gentleman running register had me waiting about 5 minutes to check me out looked angry, was extremely short with me. After that I went to sit down and eat but there were no forks or spoons. So I went back and the same gentleman was tied up and clearly annoyed by the next person in line so I said screw it. On my way out he yelled to everyone EVERYBODY NEEDS TO WASH THEIR HANDS.
In a nutshell, I hardly leave bad reviews unless it’s terrible or consistently bad, this is the 3rd time I’ve had a not so great feeling going here. Won’t be coming back. Staff this place up so your employees aren’t so mad, they were clearly overwhelmed
Atmosphere: 1
Food: 3
Service: 1
Valeria Castillo
Terrible service. The person who was supposed to serve us completely ignored us, being the only people in the room. He started cleaning a station and simply left, when all his colleagues around him signaled for him to attend to us, and yet none of the others attended to us. We just left
Service: 1
Art Thomas
I’ve had 2 recent frustrating experiences at this Chipotle, both around 8:30 PM. Despite posted hours saying they’re open until 11 PM, the crew starts shutting down around 8 cleaning, dismantling food stations, and running out of basics like steak, corn, guac, cheese, veggies and sour cream. It’s clear they’re done serving customers well before closing time. If the kitchen didn’t close nearly 3 hours early, this review would be different
Atmosphere: 1
Food: 1
Service: 1
Sydney Jacobs
Please do yourself a favor and never order from this chipotle. It’s essentially a scam and there’s an actual good one in Mechanicsville. Go there and don’t waste your time <3
Atmosphere: 1
Food: 1
Service: 1
Veronika Hoffmann
Not able to handle groups
Food: 5
Service: 2
Recommended dishes: Chips, Chicken Bowl, Salad
Brandon Hunt
Quite possibly the worst chipotle in Richmond. Constantly out of toppings and the service is usually with a tone that doesn’t make you want to come back. I’ve been a few times and every time it surprisingly gets worse.
Made it all the way to the end of my 14$ burrito and never tasted or seen any of the 10$ meat, plenty of beans and rice though, thanks for my 14$ rice and beans burrito that identifies as a Carnitas burrito.
I placed an order online for a honey chicken bowl and chips.
i arrived and the customer service wasn't good. then i realized they did not give me the chips i ordered. i went back in to get them and again the customer service was awful. No i'm sorry for the mistake or anything. this place is 5 mins from my job so i thought it would be convenient but i do not think i will order from this location again.
Atmosphere: 1
Food: 3
Service: 1
Staff was rude and rushed me. They got easily frustrated with “is queso extra?” And “do the beans have pork?” I don’t know, I haven’t eaten here in forever.
Atmosphere: 4
Food: 4
Service: 3
Excellent service and staff
Atmosphere: 3
Food: 5
Service: 5
Food was alright but service was terrible. Also seemed understaffed. first associate was super nice but condiment bar was a mess. My taco was teeter tottering over some spilled sour cream, lettuce and cheese (I don’t do dairy). The gentleman running register had me waiting about 5 minutes to check me out looked angry, was extremely short with me. After that I went to sit down and eat but there were no forks or spoons. So I went back and the same gentleman was tied up and clearly annoyed by the next person in line so I said screw it. On my way out he yelled to everyone EVERYBODY NEEDS TO WASH THEIR HANDS.
In a nutshell, I hardly leave bad reviews unless it’s terrible or consistently bad, this is the 3rd time I’ve had a not so great feeling going here. Won’t be coming back. Staff this place up so your employees aren’t so mad, they were clearly overwhelmed
Atmosphere: 1
Food: 3
Service: 1
Terrible service. The person who was supposed to serve us completely ignored us, being the only people in the room. He started cleaning a station and simply left, when all his colleagues around him signaled for him to attend to us, and yet none of the others attended to us. We just left
Service: 1
I’ve had 2 recent frustrating experiences at this Chipotle, both around 8:30 PM. Despite posted hours saying they’re open until 11 PM, the crew starts shutting down around 8 cleaning, dismantling food stations, and running out of basics like steak, corn, guac, cheese, veggies and sour cream. It’s clear they’re done serving customers well before closing time. If the kitchen didn’t close nearly 3 hours early, this review would be different
Atmosphere: 1
Food: 1
Service: 1
Please do yourself a favor and never order from this chipotle. It’s essentially a scam and there’s an actual good one in Mechanicsville. Go there and don’t waste your time <3
Atmosphere: 1
Food: 1
Service: 1
Not able to handle groups
Food: 5
Service: 2
Recommended dishes: Chips, Chicken Bowl, Salad
Quite possibly the worst chipotle in Richmond. Constantly out of toppings and the service is usually with a tone that doesn’t make you want to come back. I’ve been a few times and every time it surprisingly gets worse.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Staff was pleasant. Food needed seasoning
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Large Chips & Large Queso Blanco
The worst location they stuffed my whole bowl with sour cream when it should’ve been a barbacoa bowl from Uber eats
Food: 1
Service: 1
I feel like I got double portions on my meal today! And it was fast! Plus he was super cute :) great location and atmosphere to
Atmosphere: 5
Food: 5
Service: 5
Dietary restrictions: Na
Parking: We go to all the locations across the USA. Ratings are always 10 out of 10.
Kid-friendliness: Super accommodating and large quantities
Wheelchair accessibility: Na
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
Delicious flavor in my bowl, and most importantly portions are correct and taste perfect!
Probably the best chipotle I've been to.
Atmosphere: 5
Food: 5
Service: 5
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