Chipotle Mexican Grill

Every time I go here, they jip me on meat but load me up on rice. Most recently, they served me cold meat and then said my tacos were cold (between the coubter and the walk to a table) because I got sour cream. Bruh. Sour cream shouldnt make the entire thing cold and the tacos hard in under 5 minutes. The manager has an attitude problem and obviously doesnt want to hear what customers have to say or their experiences. She tried arguing with me and I obviously didn't want her remaking my food with resentment so I asked for a refund, which she also had an attitude about. This location sucks. Will not be going back.

Food: 1

Service: 1

Dylan the night shift store manager is a very nasty unprofessional individual. After receiving incorrect information from his employee he refused to correct or even acknowledge the issue at hand. Very unprofessional did not own the problem or even try to assist the customer.. very rude answered my question that if I was given wrong information by one of his employees how was I to blame. Needs to learn how to hold a conversation. Just very poor customer service skills. Very disappointing to see a store manager that is allowing his employees to provide false information and the customer is left the blame. Unprofessional needs to be taken through some type of training because he looks and acts like he wasn't fit to be a store manager.

Atmosphere: 1

Food: 1

Service: 1

These folks that get you in and out fast without any issues

Atmosphere: 5

Food: 5

Service: 5

There was a African-American girl in there the one with the ponytail… She was the worst if she represents you chipotle Midlothian you need to do better… She actually said “girl I’m tired. What do you want?.. myself and the other customers were appalled. She then proceeded to try to stretch the rice because we were in within an hour of them closing so both myself and the lady in front of me had to ask her to put more rice in the bowl… It is a rice bowl correct… She was the rudest person ever!

Atmosphere: 1

Food: 3

Service: 1

My husband went and got me food on 11/12/2025 and I was getting my food ready to eat then I notice a bug had crawled out of the food. *pictured below*

Food: 1

They have 1 particular young lady that works the evening shift she has a nasty attitude. Rude to her peers and the way she slings your bowl is atrocious. The floor was wet. The drink area was nasty.

Atmosphere: 2

Food: 4

Service: 2

First time ordering online and first time trying carne asada. I have never had such a disgusting meal from Chipotle ever. The carne asada was so dry and dusty it was inedible, and had zero flavor. I'm guessing it had been in the warmer since the lunch shift and it was 6:00 p.m. when I picked up my order. It's $4 more than chicken which ended up being a terrible choice. I also asked for extra cheese and I barely got any cheese at all on my bowl. I never say this...but I want my money back. Basically spent $15 for a bowl of rice and corn.

Atmosphere: 4

Food: 1

Service: 4

Customer service is trash , if you hate your job that bad quit and find a new one .

Food: 3

Service: 1

Seriously? I paid extra for extra meat and still have empty space on my bowl and what is going on with guacamole?!?

Atmosphere: 1

Food: 1

Service: 1

The servers are very friendly and give you exactly what you order every time no mistakes no issues no disrespect always smiling and greeting you when you walk in the door

Atmosphere: 5

Food: 5

Service: 5

I love Chipotle, but this restaurant was not up to the chains' standards. The barbacoa was fatty and unknowable.

Atmosphere: 4

Food: 3

Service: 4

Found a piece of hair in the middle of my bowl

I’ve been to literally every single Chipotle in a 30 mile radius many, many times.

This one is the best.

That’s all.

Atmosphere: 5

Food: 5

Service: 5

Why would y'all sent something to someone looking like this? Won't be ordering from here again .

Atmosphere: 1

Food: 1

Service: 1

The bowl we paid almost $15 was smaller than my own hand! Disgraceful! Will never do takeout or DoorDash from here again. STINGY!!!! Husband and I were VERY angry. Do yourself a favor, go INSIDE, where they CANT royally screw you!

Atmosphere: 1

Food: 3

Service: 2