They are great but i think they can be better. For example" don't mix the food".
Jordan N
Update: this store still can't keep order straight or food would run out and not updating website. I wasted 1 hr to try to get 3.03 refund from the 1800 number.
Atmosphere: 4
Food: 2
Service: 2
eCimp
Both of our bowls were cold. Store looked like a disaster. Staff need to do a better job cleaning while it’s not busy. We decided to take our food, didn’t want to stay there.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Burrito Bowl
Lauren Vazquez
Work around the area, was my favorite chipotle location until I had half of a whole avocado just sitting in my bowl. I don’t think it fair to pay extra for guac and get just a plain avocado lol.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
Sumit
Terrible service, worst employees.
Atmosphere: 1
Food: 1
Service: 1
Multan Mangel
I went here for dinner and was very satisfied with the person who gave me chicken, rice and beans. However when I got to the toppings area I was very disappointed and to be frank mad. I asked for two scoops of mild salsa and the employee gave me a quarter of a spoonful. He did the same thing when I asked for corn salsa. Don't be stingy.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Burrito Bowl
Jack Mace
First trip, it was good. Second trip, there 10 people behind the counter wandering aimlessly doing nothing. Guy came in with an order and it took 3 or 4 employees to see what they had screwed up. Meanwhile I have been standing there for 5 minutes to get waited on with absolutely no other customers there. Half of the food bins were empty, the lettuce was brown, no ice in the ice machine. Took 10 minutes for any one to get the ice. Every table was filthy and there was no trash can outside. The patio door was locked and would have had to go around to the front door to throw trash away or get a drink refill! I left the trash on the table. Decided to try again today… the staff were rude and were not paying attention. When asked for my order I stated, “ Chicken Bowl”. When we got to the protein was asked what meat I wanted, I was a little taken aback as I ordered the CHICKEN bowl. My wife got the veggie bowl and asked for extra veggie mix. She got one puny lump so I asked for more for her, then had to ask for more again. My wife was ahead of me and reached the cash register before my order was completed. One employee was standing there between the production line and the cash register sliding the food to the register employee and asked my wife if she wanted to leave a tip. WTH? My wife asked if the iced tea was sweetened and the employee said yes, it wasn’t. She went for sugar and there was only a single packet. I walked to the cashier and asked for sugar after about a 10 minute wait another employee came out with a bucket of Sweet and Low. I asked again for sugar. Finally got some. No hot sauce by the soda machine, took a couple of minutes to get Tabasco. Asked if they had Chulula or Chipotle Tabasco. Only plain Tabasco. Ate outside and went to throw away trash, only one trash can in the entire building and it was inside by the front door. This is by far the dirtiest, most unfriendly Chipotle I have ever been to. Will not go back.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl
Jonnathan Felix
I ordered extra items for all items, and the food came in small quantities. I paid and left hungry.
Food: 1
Mike Stamat
Don't go if you're hungry. Apparently rice and beans are expensive these days.
Ryan Maddox
This is by far and large the best chipotle in Richmond. The portion sizes are good and they take care to form burritos with structural integrity. I wish other locations in the area would aspire to this locations standards.
This chipotle is always empty (why I come here) staff is okay they forget food at times but decently fast.
Atmosphere: 3
Food: 4
Service: 3
Sean Rhorer
More than 75% of the times we order delivery from this location they forget items. It’s truly remarkable how consistently awful they are at including everything.
Came in after a VERY long and frustrating day. I hadn't eaten all day and was anxious to eat. Wyatt helped me and he was AMAZING! He prepared my salad so perfectly, he was warm and friendly with great energy and everything was FANTASTIC! This is definitely going to be my go to location! THANK YOU WYATT!!
They are great but i think they can be better. For example" don't mix the food".
Update: this store still can't keep order straight or food would run out and not updating website. I wasted 1 hr to try to get 3.03 refund from the 1800 number.
Atmosphere: 4
Food: 2
Service: 2
Both of our bowls were cold. Store looked like a disaster. Staff need to do a better job cleaning while it’s not busy. We decided to take our food, didn’t want to stay there.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Burrito Bowl
Work around the area, was my favorite chipotle location until I had half of a whole avocado just sitting in my bowl. I don’t think it fair to pay extra for guac and get just a plain avocado lol.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Burrito Bowl
Terrible service, worst employees.
Atmosphere: 1
Food: 1
Service: 1
I went here for dinner and was very satisfied with the person who gave me chicken, rice and beans. However when I got to the toppings area I was very disappointed and to be frank mad. I asked for two scoops of mild salsa and the employee gave me a quarter of a spoonful. He did the same thing when I asked for corn salsa. Don't be stingy.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Burrito Bowl
First trip, it was good. Second trip, there 10 people behind the counter wandering aimlessly doing nothing. Guy came in with an order and it took 3 or 4 employees to see what they had screwed up. Meanwhile I have been standing there for 5 minutes to get waited on with absolutely no other customers there. Half of the food bins were empty, the lettuce was brown, no ice in the ice machine. Took 10 minutes for any one to get the ice. Every table was filthy and there was no trash can outside. The patio door was locked and would have had to go around to the front door to throw trash away or get a drink refill! I left the trash on the table.
Decided to try again today… the staff were rude and were not paying attention. When asked for my order I stated, “ Chicken Bowl”. When we got to the protein was asked what meat I wanted, I was a little taken aback as I ordered the CHICKEN bowl. My wife got the veggie bowl and asked for extra veggie mix. She got one puny lump so I asked for more for her, then had to ask for more again. My wife was ahead of me and reached the cash register before my order was completed. One employee was standing there between the production line and the cash register sliding the food to the register employee and asked my wife if she wanted to leave a tip. WTH? My wife asked if the iced tea was sweetened and the employee said yes, it wasn’t. She went for sugar and there was only a single packet. I walked to the cashier and asked for sugar after about a 10 minute wait another employee came out with a bucket of Sweet and Low. I asked again for sugar. Finally got some. No hot sauce by the soda machine, took a couple of minutes to get Tabasco. Asked if they had Chulula or Chipotle Tabasco. Only plain Tabasco. Ate outside and went to throw away trash, only one trash can in the entire building and it was inside by the front door.
This is by far the dirtiest, most unfriendly Chipotle I have ever been to. Will not go back.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Burrito Bowl
I ordered extra items for all items, and the food came in small quantities. I paid and left hungry.
Food: 1
Don't go if you're hungry. Apparently rice and beans are expensive these days.
This is by far and large the best chipotle in Richmond. The portion sizes are good and they take care to form burritos with structural integrity. I wish other locations in the area would aspire to this locations standards.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Restaurantji Recommends
This location been crushing it lately
This chipotle is always empty (why I come here) staff is okay they forget food at times but decently fast.
Atmosphere: 3
Food: 4
Service: 3
More than 75% of the times we order delivery from this location they forget items. It’s truly remarkable how consistently awful they are at including everything.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Burrito Bowl, Kid's Quesadilla
Great dinner place,very casual
Atmosphere: 5
Food: 5
Service: 5
Came in after a VERY long and frustrating day. I hadn't eaten all day and was anxious to eat. Wyatt helped me and he was AMAZING! He prepared my salad so perfectly, he was warm and friendly with great energy and everything was FANTASTIC! This is definitely going to be my go to location! THANK YOU WYATT!!
Atmosphere: 5
Food: 5
Service: 5
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