The price vs quality is quite bad. Didn’t try their food, but the bubble teas are not worth it. The taro wasn’t even mixed properly n the semi-sweet version itself was too sweet.
Elizabeth Franck
This is one of my favorite places to visit or order food from! They have a variety of options for many dietary needs and lots of fun and cute drinks! If you have time to sit, the environment is calm and cozy.
Lus Pirela
They don't have restrooms for customers at all. We had already ordered by then. Had to leave and come back. Pork belly onigiri so'delicious. Definitely coming for more.
Kaelan Jones
Kinda expensive not bad
Anna Queen
This place is such a cute store, it has a little of everything here! Really enjoyed my food here!
Annie
Coffee sucks. It is watery even though it is phin coffee as I ordered and too much ice. It is too expensive. I think I pay money for ice not for coffee.
Never coming back.
charlotte adams
i usually dont leave reviews but im just disappointed because the chumchum in another location i went to a while back had good onigiri but this time it was way smaller, it looked gross, the texture was like mushy and weird and for 5 dollars like bro now i feel sick i think that was old tuna
Kenzie
I normally like this place, and visit it every time I'm in Richmond, but I had a very frustrating experience with a Sunday night crew. There was no leadership or initiative demonstrated by that rotation of employees. My partner and I waited in the lobby for over 30 minutes for drinks and onigiri. There was no attendant at the front desk to think it was weird that customers were aimlessly standing there for that long. Finally, an employee comes to the front and another customer asks about the status of his drinks. The employee says their internet was down, and some orders didn't go through. My order did not go through, either. This would have been nice to know 40 minutes prior.
The professional thing would have been for an employee to come out to the lobby and announce to people that the internet was down, and to collect orders personally. I said as much to the employee, and she just said she had no way of knowing about orders if the internet was down. That was Not the point I was making. Someone should have told customers about the issue and discouraged them from using the kiosk tablets. I am under the impression that those employees took the internet being down as an opportunity to hide behind the wall and relax. Nobody had a clue about how many customers were in the lobby and what any of them needed. I left after getting a very unenthused apology. The crew needs to be present up front and help manage scenarios like this. Even before that, it took three tries to find an employee that knew anything about an item's allergy info. I'm hoping future crews will be trained to be more proactive. To be clear, Multiple customers encountered this issue and had their time wasted while we were there because employees did not care to problem solve.
Tymon
Beverages are nice. Atmosphere is comforting.
Bodhi Crowe
$10 for bad, overly sweet milk tea with extremely undercooked and still warm boba. Store was cute, but wouldn’t go here again.
Very good, but extremely overpriced. Paid $18 for 1 drink and 4 bite-sized pieces of chicken.
Jen Ansley
My partner and I stopped in for onigiri on a Sunday afternoon and I started having trouble swallowing so panicked and ran up to the counter to ask for water. The person behind the counter started explaining to me that I would have to pay for a cup, but given my situation, I interrupted to say that I was having trouble swallowing and needed water *immediately.* After a delay that seemed too long given the situation, a small cup of water was pushed out to me. I picked it up immediately and started drinking and the person behind the counter responded by rudely and loudly saying YOUR WELCOME in a way that emphasized that I hadn’t said thank you (because I was preoccupied by choking). The situation was exacerbated by a very high counter that I think prevented the person from seeing how serious the situation was. In any case, I’m disturbed by having eaten at a place with such meanness and disregard for customer safety and well-being.
Banh Vo
The Vietnamese coffee is not good. It is worse than Starbucks and way expensive for a small to go coffee cup. Will not be back.
Nola
Super cute shop with lots of household items, gifts, knick knacks, overpriced tea and coffee vessels. If I were to have a shop, it would be just like this one. I enjoyed browsimg their collection and offerings. Reminds me of SE Asia markets!
Their milk tea satisfied my cravings but was not impressed but the taste or quality. Plus it took almost 20 mins to get the drink.
Atmosphere: 4
Food: 3
Service: 3
Hannah B
Such a cute market with very tasty food. I got both my drink and food in less than 5 mins! Both were delicious!
Atmosphere: 5
Food: 5
Recommended dishes: Spicy Mayo Tuna, Garlic Butter Salmon
The price vs quality is quite bad. Didn’t try their food, but the bubble teas are not worth it. The taro wasn’t even mixed properly n the semi-sweet version itself was too sweet.
This is one of my favorite places to visit or order food from! They have a variety of options for many dietary needs and lots of fun and cute drinks! If you have time to sit, the environment is calm and cozy.
They don't have restrooms for customers at all. We had already ordered by then. Had to leave and come back. Pork belly onigiri so'delicious. Definitely coming for more.
Kinda expensive not bad
This place is such a cute store, it has a little of everything here! Really enjoyed my food here!
Coffee sucks. It is watery even though it is phin coffee as I ordered and too much ice. It is too expensive. I think I pay money for ice not for coffee.
Never coming back.
i usually dont leave reviews but im just disappointed because the chumchum in another location i went to a while back had good onigiri but this time it was way smaller, it looked gross, the texture was like mushy and weird and for 5 dollars like bro now i feel sick i think that was old tuna
I normally like this place, and visit it every time I'm in Richmond, but I had a very frustrating experience with a Sunday night crew. There was no leadership or initiative demonstrated by that rotation of employees.
My partner and I waited in the lobby for over 30 minutes for drinks and onigiri. There was no attendant at the front desk to think it was weird that customers were aimlessly standing there for that long.
Finally, an employee comes to the front and another customer asks about the status of his drinks. The employee says their internet was down, and some orders didn't go through. My order did not go through, either. This would have been nice to know 40 minutes prior.
The professional thing would have been for an employee to come out to the lobby and announce to people that the internet was down, and to collect orders personally. I said as much to the employee, and she just said she had no way of knowing about orders if the internet was down. That was Not the point I was making. Someone should have told customers about the issue and discouraged them from using the kiosk tablets.
I am under the impression that those employees took the internet being down as an opportunity to hide behind the wall and relax. Nobody had a clue about how many customers were in the lobby and what any of them needed. I left after getting a very unenthused apology.
The crew needs to be present up front and help manage scenarios like this. Even before that, it took three tries to find an employee that knew anything about an item's allergy info. I'm hoping future crews will be trained to be more proactive. To be clear, Multiple customers encountered this issue and had their time wasted while we were there because employees did not care to problem solve.
Beverages are nice. Atmosphere is comforting.
$10 for bad, overly sweet milk tea with extremely undercooked and still warm boba. Store was cute, but wouldn’t go here again.
Restaurantji Recommends
Very good, but extremely overpriced. Paid $18 for 1 drink and 4 bite-sized pieces of chicken.
My partner and I stopped in for onigiri on a Sunday afternoon and I started having trouble swallowing so panicked and ran up to the counter to ask for water. The person behind the counter started explaining to me that I would have to pay for a cup, but given my situation, I interrupted to say that I was having trouble swallowing and needed water *immediately.* After a delay that seemed too long given the situation, a small cup of water was pushed out to me. I picked it up immediately and started drinking and the person behind the counter responded by rudely and loudly saying YOUR WELCOME in a way that emphasized that I hadn’t said thank you (because I was preoccupied by choking). The situation was exacerbated by a very high counter that I think prevented the person from seeing how serious the situation was. In any case, I’m disturbed by having eaten at a place with such meanness and disregard for customer safety and well-being.
The Vietnamese coffee is not good. It is worse than Starbucks and way expensive for a small to go coffee cup. Will not be back.
Super cute shop with lots of household items, gifts, knick knacks, overpriced tea and coffee vessels. If I were to have a shop, it would be just like this one. I enjoyed browsimg their collection and offerings. Reminds me of SE Asia markets!
Their milk tea satisfied my cravings but was not impressed but the taste or quality. Plus it took almost 20 mins to get the drink.
Atmosphere: 4
Food: 3
Service: 3
Such a cute market with very tasty food. I got both my drink and food in less than 5 mins! Both were delicious!
Atmosphere: 5
Food: 5
Recommended dishes: Spicy Mayo Tuna, Garlic Butter Salmon
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