Cook Out
4802 W Broad St, Richmond
(866) 547-0011
Recent Reviews
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I’m done going to this location nothing but problems but on Halloween night they messed my food up again put meat in my cheese quesadillas I am a vegetarians so I went back to try to get them to fix it but they were closed so I did not get to eat that night. I went back the next day to try to ask them just to remake them because I paid for them they refused so that was like $15 wasted again at cookout
Atmosphere: 1
Food: 2
Service: 1
The portions are getting smaller & smaller. My heart is breaking Cookout 🥀
Atmosphere: 4
Food: 2
Service: 4
stood outside as they looked at me constantly for 15min. Not even busy. Got in car and went thru drive thru and ordered and got food almost instantly. WTH
Atmosphere: 5
Food: 3
Service: 1
There was nothing in my tortilla
Atmosphere: 5
Food: 1
Service: 5
Being new to the area from the West Coast I heard a lot about Cook Out and how great it is. I have to say I was not impressed at all. Maybe it was just this location, but the food was messy and looked like someone stepped on it.
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Burger, Fries
Great Kate night cheap good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Burger, Fries, BBQ, Onion Rings, Quesadilla, Chili
For the last 2 nights in a row we’ve had this young girl who is EXTREMELY rude and definitely should not be working at this store nonetheless any fast food place. She’s been screaming at us when we’re trying to order and cutting us off and just be extremely unprofessional and rude. I don’t know who it is but I do know she’s a younger teen and definitely shouldn’t be working there….
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Cheese Bites
Went to cookout tonight n the cashier by the name Reina (that’s what it said on the receipt) was extremely rude and giving extreme attitude for no reason. I understand if you’re having a bad shift and if customers are being rude but it wasn’t busy whatsoever and me +my friend were being cordial w/ her … she lucky we aren’t reactive people because the wrong person would’ve said something back. not to also mention the fact that she was LOUDLY talking about us gloating to her coworker ab the fact she was being disrespectful ..overall it’s okay just that the grilled chicken sandwich was stale but the tray only $9 so can’t really complain apart from unnecessary side of attitude that cashier was giving.
Atmosphere: 1
Food: 3
Service: 1
Solid food on the cheap. Sometimes the fries are dry or your drink tastes like jet fuel. The service isn't the best either, because of how busy the workers are and how the management is.
Atmosphere: 3
Food: 4
Service: 2
No chicken in the chicken wrap
Restaurantji Recommends
New discovery, didn’t know it existed
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Onion Rings
I will not be going back
Atmosphere: 5
Food: 4
Service: 4
They never put chicken on the chicken quesadilla so get something else
Atmosphere: 3
Food: 4
Service: 4
Cook Out is one of my favorite fast food places because of the barbecue! It never disappoints! We got good service at this location as we were traveling down south.
Food: 5
Service: 5
The food and service at this location may be good. We didn't find out as there is no inside to sit and eat on a hot day.....
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