At this point, I’m not mad just disappointed. Dominos used to be my favorite pizza until moving near the downtown location.
Atmosphere: 2
Food: 2
Service: 2
Kevin Zeithaml
Orders consistently never fulfilled. Waited 3+ hours for orders before. Staff rude and unhelpful.
Atmosphere: 1
Food: 1
Service: 1
colleen rowlett
Tracking showed in quality check for over 30 minutes, then nothing. Called and they said we're shortstaffed-it's on the way. Still ended up waiting 45 minutes after it was done, nasty cold pizza arrived. Received an email apologizing and offering free medium pizza with 2 toppings lto make up. (Of course you have to order a minimum of $13 to get your free pizza). OK, try again, give them another chance...ordered New York style with pepperoni and steak, 2 sides of ranch, and chocolate cakes. Again with in quality check for over 30 minutes, and arrived 48 minutes after being done...but wait there's more- it's now 1030 at night, open the box and it's a regular crust, 1/2 pepperoni and 1/2 cheese, just to add insult they put only 1 ranch I paid for 2. Called to complain, no swearing or yelling, but he actually got pissed...at me for complaining. Asked for a Manager, her excuse was we're shortstaffed, I advised being shortstaffed doesn't cause wrong pizza, wrong toppings, and missing sauce, rudely said do you want your money back? Realizing she cannot grasp the concept of poor staff skills and obviously lacking management skills, I gave up and said yes. 3 to 5 days even for that, laughable. Trust me, when the chips are down, you cannot count on this location to handle the basics on what they're paid to do.
Food: 1
Service: 1
Piss Poor motor sports
Driver did not have the coke I ordered. Called store and they refused to give a credit for it. Keep this in mind if you ever order from this store.
Reynhardt Muller
Like every other dominoes Good pizza at good prices
Atmosphere: 4
Food: 4
Service: 4
Brieanna Williams
Always I ask for no garlic crust but somehow I keep ending up with that, I put that on my instructions and they don’t care. No sympathy.
Latasha Deleon
This location really is an disappointment, You can't get help from anyone that works at this location in addition to management. I work a few blocks down and we are not in the delivery zone. Then when we tried to place an order for pickup your constantly put on hold and you can not get help, employees are very rude short with you. The disappointing part of this was we never got lunch.
Food: 1
Brie W
I could put no garlic crust a million times these ninjas still wouldn’t comprehend
Atmosphere: 1
Food: 1
Service: 1
shaun Moore
They shut down before they could finish my order and simply cancel it
Atmosphere: 1
Food: 1
Service: 1
annabel baker
I ordered two pizzas, the app took it, and the store was closed. I placed an order at 10pm and arrived around 10:45pm to pick up my order. The hours on the door say they close at 1am yet there is no one in the building. I am unable to receive a refund from the company due to them never making the pizza. This is ridiculous.
This team works HARD. This location is in walking distance of every dorm on VCU campus, and they get slammed with rude and impatient kids on a weekly basis. But every time I come in, they're attentive, they communicate, and are so nice. Any issues I've had as a 3-year frequent customer can be explained by low-staffing, and issues happen once every like 6 months. Great team who deserves so much more in tips for what they have to deal with.
Atmosphere: 4
Food: 4
Service: 5
Nicolas Leeuwrik
I like these guys. They do a great job, and the food comes hot. If they are late, they acknowledge it and make it up to you without you even complaining. As someone in the industry that's a boss move, good job.
Atmosphere: 5
Food: 5
Service: 5
Nikita Solomon
Took so long to get our food. The app says it's ready, but it's just sitting around getting cold while they fill drive up orders. Bs
Atmosphere: 1
Food: 2
Service: 1
Matthew Parker
This is my ride or die when I need cheap pizza. They’ve treated me well for years. I order once a month to two months and always carry out. The pizzas always great (for chain quality) and they are friendly.
At this point, I’m not mad just disappointed. Dominos used to be my favorite pizza until moving near the downtown location.
Atmosphere: 2
Food: 2
Service: 2
Orders consistently never fulfilled. Waited 3+ hours for orders before. Staff rude and unhelpful.
Atmosphere: 1
Food: 1
Service: 1
Tracking showed in quality check for over 30 minutes, then nothing. Called and they said we're shortstaffed-it's on the way. Still ended up waiting 45 minutes after it was done, nasty cold pizza arrived.
Received an email apologizing and offering free medium pizza with 2 toppings lto make up. (Of course you have to order a minimum of $13 to get your free pizza).
OK, try again, give them another chance...ordered New York style with pepperoni and steak, 2 sides of ranch, and chocolate cakes. Again with in quality check for over 30 minutes, and arrived 48 minutes after being done...but wait there's more- it's now 1030 at night, open the box and it's a regular crust, 1/2 pepperoni and 1/2 cheese, just to add insult they put only 1 ranch I paid for 2. Called to complain, no swearing or yelling, but he actually got pissed...at me for complaining. Asked for a Manager, her excuse was we're shortstaffed, I advised being shortstaffed doesn't cause wrong pizza, wrong toppings, and missing sauce, rudely said do you want your money back? Realizing she cannot grasp the concept of poor staff skills and obviously lacking management skills, I gave up and said yes. 3 to 5 days even for that, laughable. Trust me, when the chips are down, you cannot count on this location to handle the basics on what they're paid to do.
Food: 1
Service: 1
Driver did not have the coke I ordered. Called store and they refused to give a credit for it. Keep this in mind if you ever order from this store.
Like every other dominoes
Good pizza at good prices
Atmosphere: 4
Food: 4
Service: 4
Always I ask for no garlic crust but somehow I keep ending up with that, I put that on my instructions and they don’t care. No sympathy.
This location really is an disappointment, You can't get help from anyone that works at this location in addition to management. I work a few blocks down and we are not in the delivery zone. Then when we tried to place an order for pickup your constantly put on hold and you can not get help, employees are very rude short with you. The disappointing part of this was we never got lunch.
Food: 1
I could put no garlic crust a million times these ninjas still wouldn’t comprehend
Atmosphere: 1
Food: 1
Service: 1
They shut down before they could finish my order and simply cancel it
Atmosphere: 1
Food: 1
Service: 1
I ordered two pizzas, the app took it, and the store was closed. I placed an order at 10pm and arrived around 10:45pm to pick up my order. The hours on the door say they close at 1am yet there is no one in the building. I am unable to receive a refund from the company due to them never making the pizza. This is ridiculous.
Service: 1
Restaurantji Recommends
Ok not a pizza fan
This team works HARD. This location is in walking distance of every dorm on VCU campus, and they get slammed with rude and impatient kids on a weekly basis. But every time I come in, they're attentive, they communicate, and are so nice. Any issues I've had as a 3-year frequent customer can be explained by low-staffing, and issues happen once every like 6 months. Great team who deserves so much more in tips for what they have to deal with.
Atmosphere: 4
Food: 4
Service: 5
I like these guys. They do a great job, and the food comes hot. If they are late, they acknowledge it and make it up to you without you even complaining. As someone in the industry that's a boss move, good job.
Atmosphere: 5
Food: 5
Service: 5
Took so long to get our food. The app says it's ready, but it's just sitting around getting cold while they fill drive up orders. Bs
Atmosphere: 1
Food: 2
Service: 1
This is my ride or die when I need cheap pizza. They’ve treated me well for years. I order once a month to two months and always carry out. The pizzas always great (for chain quality) and they are friendly.
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