Why is this delivery taking almost an hour and a half to make on a Wednesday night at 8pm when this location reads 3 miles away... wtf is going on... they are either not prioritizing our order due to volume, 1 large pizza plus 20÷ tip or understaffed... either way I want my money back and won't order from here again
Nyasia Midgette
Manager Shawn provided great customer service and fixed an issue with no hesitation. Thank you!
Atmosphere: 4
Food: 5
Service: 4
Matthew Williams
I have been ordering from here a little over a year. It’s been fine for what it is. Except for the last month or so. Just ordered again tonight, and will never be again. Driver marked as delivered, when I haven’t even paid for it yet. I call the store and she was walking back in saying I didn’t answer the knock on the door…I am sitting here 5 feet away from the door. They sent her a second time and I never heard a knock. See attached picture. It was Justin and Alitha or something like that working. Other things like wrong orders delivered, or multiple hour wait times when quoted at 30-45 mins. I have never been so disappointed to work in the same industry as someone. This paints a bad light on how I have earned a living. I don’t remember the last time I wrote a review, especially this bad. That’s how awful of an experience it has been.
Atmosphere: 1
Food: 1
Service: 1
Kenneth Tanguay
To say fairly and honestly, a huge disappointment. I called to order at about 7:38pm with my pizza order placed with Justin, who said about 45 minutes to 1 hour. After 1 hour not yet seen my pizza so I called to see why, and was told it's in route by a young lady who answered my call, so I waited again another 35 minutes, called again to see what was the delay. I was answered by another guy on the phone who said "We are backed up and only have two drivers, "Is that all?" I received my pizza at 9:49pm. The pizza was dried up and close to cold. $24.94 paid and it was terrible. Never again will I order from any Domino's pizza again. They just don't seem to care ? I was respectful with them on the phone, never raised my voice and they didn't even offer any kind of apology for how long it took. My advice to anyone is try some other pizza chain. Domino's not worth it.
Michelle McKinney
Seriously the worst. Don't order from here. Waited forever for a pizza called to cancel they could care 0. Good luck getting any food from here
Raydell Jones
This location is full of it. I ordered two weeks ago from the exact location and it was delivered fine no problem. On 4/4/24 I tried to do another online order and they canceled my order and the guy Sebastian told me I was out of the delivery zone. Which didn’t make sense cause I’m 6 minutes away from them but Sebastian told me that Hull St location was closer. Which I found very interesting since Hull St is 13 minutes away from me. So I will never order from this location again. And I recommend no one else either. I feel they didn’t want to deliver the food since I didn’t leave a tip to their expectations but I definitely left a tip.
Service: 1
Gracie VerLander
Never will make this mistake again. The wait times are unreasonable. I ordered my pizza 2 hours ago and still have yet to receive it. Not to mention, according to tracking, it hasn’t even gone out for delivery yet. I had no idea ordering a pizza at 9pm on a Thursday night would turn into me having to stay up past 11 just to get this pizza when it finally gets here.Edit to add: ordered the pizza at 9:23, pizza arrived cold at 11:45. I live 10 minutes away, and I’d say that I should’ve just picked it up, but I should’ve just chosen a different pizza place.
Giovanni Galvan
Poor service. Long waits. Crazy weird piece sizes for their boneless chicken; not one, but FOUR pieces nearly the size of a bottle cap? Come on. I can't with this location
Food: 2
Service: 1
sbostaph
I always order a pan pizza well done and go for pickup to avoid delivery delays - this time I forgot to add that to the online order, and was able to call and get it fixed. The young man working inside was helpful and friendly and checked to make sure the pizza was to my liking.
Atmosphere: 5
Food: 4
Service: 5
Jackson Wright
Don't order from this location if you want hot, fresh, well-made pizza in under an hour. Multiple times our order has taken TWO hours to get to us. By the time it does, it's cold. A couple times the pizza was made terribly– way too thin, slapdash topping coverage, etc. It's ridiculous. I can't believe they're still in business. I've called and checked on orders and they always say that they're understaffed and busy. I understand being understaffed—that can't always be helped—but are they so busy on weekday nights that they can't get our order to us before two hours pass? I'm doubtful. I used to deliver food and have never taken that long to get someone's order to them. I love Domino's but I can't justify ordering from here anymore. I hope you don't waste your time either. I'd call to get a refund for the order I'm waiting on now (it's been over two hours), but I'm confident they'll hang up on me or keep me on hold forever.
The first 2 orders for delivery were great, chicken bacon ranch pizza that I received was probably oneof the best items I've ever had from Domino's. The bacon/ jalapeño cheesy bread was outstanding also,but the only bad thing I can think of is using contactless delivery took a bit longer (even though being very busy on a Thurs. is understandable).
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Plain Chicken Wings
Maya Saleh
If I could give negative 5 stars I wouldOrdered 6:28 Sunday on the phone with call center.I was calling the store to check the eta as it was an hour since ordered… every time I call got hung up or placed on hold and then lost connection.Anyway I start cooking for my family after 2hours and not being able to get in contact with anyone.The pizza , boneless and brookies arrive after 2.5HRS.Went into store for refund the next day andThe GENERAL MANAGER CHARGED ME ANOTER 40$ to my card I didn’t even realize till I got home. So now 80$ they owe me… and I’m still waiting on a call back from district manager to receive it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Brookie
cecilia lee
DO NOT ORDER FROM THIS LOCATION! Currently still waiting on my delivery that was placed two hours ago. I tried calling to cancel and they hung up on me after leaving me on hold 13 minutes. I can’t rate the food as it hasn’t arrived.
Service: 1
Sebastian Nair
Took an hour to go from prep to bake and literally declined two calls
Jessica
Thanks for accommodating me for my mistake ordering the wrong pizza.
Why is this delivery taking almost an hour and a half to make on a Wednesday night at 8pm when this location reads 3 miles away... wtf is going on... they are either not prioritizing our order due to volume, 1 large pizza plus 20÷ tip or understaffed... either way I want my money back and won't order from here again
Manager Shawn provided great customer service and fixed an issue with no hesitation. Thank you!
Atmosphere: 4
Food: 5
Service: 4
I have been ordering from here a little over a year. It’s been fine for what it is. Except for the last month or so. Just ordered again tonight, and will never be again. Driver marked as delivered, when I haven’t even paid for it yet. I call the store and she was walking back in saying I didn’t answer the knock on the door…I am sitting here 5 feet away from the door. They sent her a second time and I never heard a knock. See attached picture. It was Justin and Alitha or something like that working. Other things like wrong orders delivered, or multiple hour wait times when quoted at 30-45 mins. I have never been so disappointed to work in the same industry as someone. This paints a bad light on how I have earned a living. I don’t remember the last time I wrote a review, especially this bad. That’s how awful of an experience it has been.
Atmosphere: 1
Food: 1
Service: 1
To say fairly and honestly, a huge disappointment. I called to order at about 7:38pm with my pizza order placed with Justin, who said about 45 minutes to 1 hour. After 1 hour not yet seen my pizza so I called to see why, and was told it's in route by a young lady who answered my call, so I waited again another 35 minutes, called again to see what was the delay. I was answered by another guy on the phone who said "We are backed up and only have two drivers, "Is that all?" I received my pizza at 9:49pm. The pizza was dried up and close to cold. $24.94 paid and it was terrible. Never again will I order from any Domino's pizza again. They just don't seem to care ? I was respectful with them on the phone, never raised my voice and they didn't even offer any kind of apology for how long it took. My advice to anyone is try some other pizza chain. Domino's not worth it.
Seriously the worst. Don't order from here. Waited forever for a pizza called to cancel they could care 0. Good luck getting any food from here
This location is full of it. I ordered two weeks ago from the exact location and it was delivered fine no problem. On 4/4/24 I tried to do another online order and they canceled my order and the guy Sebastian told me I was out of the delivery zone. Which didn’t make sense cause I’m 6 minutes away from them but Sebastian told me that Hull St location was closer. Which I found very interesting since Hull St is 13 minutes away from me. So I will never order from this location again. And I recommend no one else either. I feel they didn’t want to deliver the food since I didn’t leave a tip to their expectations but I definitely left a tip.
Service: 1
Never will make this mistake again. The wait times are unreasonable. I ordered my pizza 2 hours ago and still have yet to receive it. Not to mention, according to tracking, it hasn’t even gone out for delivery yet. I had no idea ordering a pizza at 9pm on a Thursday night would turn into me having to stay up past 11 just to get this pizza when it finally gets here.Edit to add: ordered the pizza at 9:23, pizza arrived cold at 11:45. I live 10 minutes away, and I’d say that I should’ve just picked it up, but I should’ve just chosen a different pizza place.
Poor service. Long waits. Crazy weird piece sizes for their boneless chicken; not one, but FOUR pieces nearly the size of a bottle cap? Come on. I can't with this location
Food: 2
Service: 1
I always order a pan pizza well done and go for pickup to avoid delivery delays - this time I forgot to add that to the online order, and was able to call and get it fixed. The young man working inside was helpful and friendly and checked to make sure the pizza was to my liking.
Atmosphere: 5
Food: 4
Service: 5
Don't order from this location if you want hot, fresh, well-made pizza in under an hour. Multiple times our order has taken TWO hours to get to us. By the time it does, it's cold. A couple times the pizza was made terribly– way too thin, slapdash topping coverage, etc. It's ridiculous. I can't believe they're still in business. I've called and checked on orders and they always say that they're understaffed and busy. I understand being understaffed—that can't always be helped—but are they so busy on weekday nights that they can't get our order to us before two hours pass? I'm doubtful. I used to deliver food and have never taken that long to get someone's order to them. I love Domino's but I can't justify ordering from here anymore. I hope you don't waste your time either. I'd call to get a refund for the order I'm waiting on now (it's been over two hours), but I'm confident they'll hang up on me or keep me on hold forever.
Food: 2
Service: 1
Restaurantji Recommends
The first 2 orders for delivery were great, chicken bacon ranch pizza that I received was probably oneof the best items I've ever had from Domino's. The bacon/ jalapeño cheesy bread was outstanding also,but the only bad thing I can think of is using contactless delivery took a bit longer (even though being very busy on a Thurs. is understandable).
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Plain Chicken Wings
If I could give negative 5 stars I wouldOrdered 6:28 Sunday on the phone with call center.I was calling the store to check the eta as it was an hour since ordered… every time I call got hung up or placed on hold and then lost connection.Anyway I start cooking for my family after 2hours and not being able to get in contact with anyone.The pizza , boneless and brookies arrive after 2.5HRS.Went into store for refund the next day andThe GENERAL MANAGER CHARGED ME ANOTER 40$ to my card I didn’t even realize till I got home. So now 80$ they owe me… and I’m still waiting on a call back from district manager to receive it.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Brookie
DO NOT ORDER FROM THIS LOCATION! Currently still waiting on my delivery that was placed two hours ago. I tried calling to cancel and they hung up on me after leaving me on hold 13 minutes. I can’t rate the food as it hasn’t arrived.
Service: 1
Took an hour to go from prep to bake and literally declined two calls
Thanks for accommodating me for my mistake ordering the wrong pizza.
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