I don’t know if it’s just me but the past 4-5 times it’s ALWAYS something. I understand systems go down but i’ve watched 3 people get there order when they ordered after me. And at least everyone seemed apologetic but the girl at the counter was finally the last straw. Will never come back to this location again. If I could give less than 1 star for the past couple of times I would
Atmosphere: 1
Food: 4
Service: 1
Ahmad Yasir
Wait time in this store is crazy and worst customer experience
Atmosphere: 1
Food: 1
Service: 1
SoZettaSulz
You guys should change the name to Domino's 2 Hour Pizza Delivery.
Not even kidding, took them 2 whole hours to get a very simple pizza order to me. Not the first time either.
The apology is always a coupon for a free pizza...which you then try to use, only for the store to say they're arbitrarily not delivering right now and you can't have your free pizza. You've only got 1 month to use the coupon, so good luck finding a time when they have decided they are actually going to do some work. So basically they're sorry, not sorry. Great way to treat people.
Atmosphere: 1
Food: 3
Service: 1
M Zeri
Ordered two pizzas for delivery. Its our normal pizza order, estimator says within 45 minutes for delivery. ok great. It sits on prep for a long time, longer than normal. then it moves to bake etc. It never gets done. I call and they tell me its next to come out etc. Then it is done sitting at the store. I call again, its next to go out. after 115 minutes past the 45, I called and canceled. They still delivered it but weren't home, 132 minutes past estimated delivery time. It was the worst experience from dominos, ever experienced. Today ordered from another store much closer to my house, and picked it up my self. 20 year customer, quit dominos and changed providers.
Atmosphere: 1
Food: 1
Service: 1
Nathaniel Redman
The food was fine, average dominos experience. The food was quite late (approx 39 mins) but made correctly. not a lot of room so make sure if you order here to do it online or on the app. Also I can stress this enough make sure you check all the deals the app/website will attempt to trick you into paying more for a single pizza than a deal of 2.
Atmosphere: 1
Food: 4
Service: 2
Maya P
Don’t waste your money. Delivery say 30-40 minutes. After an on hour tried calling the store the phone does not work just keeps playing a ad over and over. Tried calling customer care you don’t have one sent me to a AI text bot. After hour and a half I go up to the dominoes. Not greeted eventually associate recognize my presence along with the guy that walked in behind me tell us give him a minute. Note he was 1 of 3 people associates in there. Finally told him about me wanting to pick up order he called delivery person and told me she going to the apt now to make delivery. I left headed home I live 3-5 minutes away. Get there no one is there the driver didn’t show up until about 40 minutes later! No greeting gave me pizza and receipt I paid for it and still tipped. Pizza and wings not even hot barely lukewarm and then it won’t even good they barely put toppings on the pizza you would have thought I order a cheese pizza pizza felt soggy (for lack of better words). Close to 2 and half hours wait for nothing. Highly disappointed
Talked to my sister after she said she don’t even deal with domino no more because she had 2 delivery were 1 was cancelled and didn’t get a notification about it she called to check on the order and told her then but had to go up there in order to get a refund. 2nd delivery said 30 minutes but took close to 2 hours. Same location
Yall gotta do better ppl are paying their hard earned money in this economy just to be met with poor communication, poor customer service, poor tasting food. Poor, poor, poor.
Food: 1
Service: 1
Damien Shelton
Order cancelled due to long wait. Waited 30 mins after expected arrival time, then cancelled and ordered Chanellos. Chanellos has better pizza and better service, never ordering again. 0 stars actually.
Mea B
Calls them asked me to hold been on hold for 10 minutes then they hung up i Called From my other phone, same thing
Service: 1
Ruth Mc
It's been just over an hour and our order is still showing being in the prep stage. We usually don't have a problem with this Domino's, but this is ridiculous. Sure, it's Friday night, but we ordered at 5:15 to beat the rush, like we usually do. Guess we won't be doing delivery pizza from now on.
I’m still on hold to cancel the order I placed at 7:50pm. The first time I called the employee hung up on me, dude I just want a damn refund. I get it, not enough people, but you shouldn’t have lied to me and kept me up until MIDNIGHT waiting. I have work in the morning and I’m still waiting to talk to a person to get my damn refund. If I could rate lower I would.
Atmosphere: 1
Food: 1
Service: 1
BL4CK P4NTH3R
My wife made an order at 7:24 for 2 medium pizza and cheesy bread, I then watched time go by and realized our order was not here, I asked my wife if she would like me to call them to find out what’s going on (time was now 8:15), she said no it may be on its way, I then said ok. Looked at the time after realizing food still was here, told my wife that I’ll be calling the store now because the time was now 9:15, after listening to the cheese on cheese on cheese ad on call I finally got an answer, told the person on the phone that I made an order to be delivered around 7 to which they replied that they only had one driver and 1 worker and that the wait would be another 45 mins to an hour, that pissed me off and requested it be cancelled. If an order will take that long domino’s need to be better and call their customers to notify them of any inconvenience rather than have them wait, if you’re that understaffed then reach out to peers or corporate for support. Do better please.
Atmosphere: 1
Food: 4
Service: 1
Kaitlyn Rohrbacher
Waited two hours for an order and when I called they said they were understaffed. Why didn’t they just communicate this to me instead of making me wait. Last time I tried to order from this location they canceled my order after 30 mins. This is the last time I try dominos.
Mike Paschal
Consistently serving burnt pizza that doesn’t even make it into their ovens for an hour after you order it. Gone are the days of half hour pizza deliveries.
Atmosphere: 1
Food: 1
Service: 1
Jay Ramsey
Great job guys! Waited 90 minutes for food and cancelled my order and wouldn't answer the phone. You earned this review.
The pizzas here are actually good
Atmosphere: 5
Food: 5
Service: 5
I don’t know if it’s just me but the past 4-5 times it’s ALWAYS something. I understand systems go down but i’ve watched 3 people get there order when they ordered after me. And at least everyone seemed apologetic but the girl at the counter was finally the last straw. Will never come back to this location again. If I could give less than 1 star for the past couple of times I would
Atmosphere: 1
Food: 4
Service: 1
Wait time in this store is crazy and worst customer experience
Atmosphere: 1
Food: 1
Service: 1
You guys should change the name to Domino's 2 Hour Pizza Delivery.
Not even kidding, took them 2 whole hours to get a very simple pizza order to me. Not the first time either.
The apology is always a coupon for a free pizza...which you then try to use, only for the store to say they're arbitrarily not delivering right now and you can't have your free pizza. You've only got 1 month to use the coupon, so good luck finding a time when they have decided they are actually going to do some work. So basically they're sorry, not sorry. Great way to treat people.
Atmosphere: 1
Food: 3
Service: 1
Ordered two pizzas for delivery. Its our normal pizza order, estimator says within 45 minutes for delivery. ok great. It sits on prep for a long time, longer than normal. then it moves to bake etc. It never gets done. I call and they tell me its next to come out etc. Then it is done sitting at the store. I call again, its next to go out. after 115 minutes past the 45, I called and canceled. They still delivered it but weren't home, 132 minutes past estimated delivery time. It was the worst experience from dominos, ever experienced. Today ordered from another store much closer to my house, and picked it up my self. 20 year customer, quit dominos and changed providers.
Atmosphere: 1
Food: 1
Service: 1
The food was fine, average dominos experience. The food was quite late (approx 39 mins) but made correctly. not a lot of room so make sure if you order here to do it online or on the app. Also I can stress this enough make sure you check all the deals the app/website will attempt to trick you into paying more for a single pizza than a deal of 2.
Atmosphere: 1
Food: 4
Service: 2
Don’t waste your money. Delivery say 30-40 minutes. After an on hour tried calling the store the phone does not work just keeps playing a ad over and over. Tried calling customer care you don’t have one sent me to a AI text bot. After hour and a half I go up to the dominoes. Not greeted eventually associate recognize my presence along with the guy that walked in behind me tell us give him a minute. Note he was 1 of 3 people associates in there. Finally told him about me wanting to pick up order he called delivery person and told me she going to the apt now to make delivery. I left headed home I live 3-5 minutes away. Get there no one is there the driver didn’t show up until about 40 minutes later! No greeting gave me pizza and receipt I paid for it and still tipped. Pizza and wings not even hot barely lukewarm and then it won’t even good they barely put toppings on the pizza you would have thought I order a cheese pizza pizza felt soggy (for lack of better words). Close to 2 and half hours wait for nothing. Highly disappointed
Talked to my sister after she said she don’t even deal with domino no more because she had 2 delivery were 1 was cancelled and didn’t get a notification about it she called to check on the order and told her then but had to go up there in order to get a refund. 2nd delivery said 30 minutes but took close to 2 hours. Same location
Yall gotta do better ppl are paying their hard earned money in this economy just to be met with poor communication, poor customer service, poor tasting food. Poor, poor, poor.
Food: 1
Service: 1
Order cancelled due to long wait. Waited 30 mins after expected arrival time, then cancelled and ordered Chanellos. Chanellos has better pizza and better service, never ordering again. 0 stars actually.
Calls them asked me to hold been on hold for 10 minutes then they hung up i Called From my other phone, same thing
Service: 1
It's been just over an hour and our order is still showing being in the prep stage. We usually don't have a problem with this Domino's, but this is ridiculous. Sure, it's Friday night, but we ordered at 5:15 to beat the rush, like we usually do. Guess we won't be doing delivery pizza from now on.
Service: 1
Restaurantji Recommends
I’m still on hold to cancel the order I placed at 7:50pm. The first time I called the employee hung up on me, dude I just want a damn refund. I get it, not enough people, but you shouldn’t have lied to me and kept me up until MIDNIGHT waiting. I have work in the morning and I’m still waiting to talk to a person to get my damn refund. If I could rate lower I would.
Atmosphere: 1
Food: 1
Service: 1
My wife made an order at 7:24 for 2 medium pizza and cheesy bread, I then watched time go by and realized our order was not here, I asked my wife if she would like me to call them to find out what’s going on (time was now 8:15), she said no it may be on its way, I then said ok. Looked at the time after realizing food still was here, told my wife that I’ll be calling the store now because the time was now 9:15, after listening to the cheese on cheese on cheese ad on call I finally got an answer, told the person on the phone that I made an order to be delivered around 7 to which they replied that they only had one driver and 1 worker and that the wait would be another 45 mins to an hour, that pissed me off and requested it be cancelled. If an order will take that long domino’s need to be better and call their customers to notify them of any inconvenience rather than have them wait, if you’re that understaffed then reach out to peers or corporate for support. Do better please.
Atmosphere: 1
Food: 4
Service: 1
Waited two hours for an order and when I called they said they were understaffed. Why didn’t they just communicate this to me instead of making me wait. Last time I tried to order from this location they canceled my order after 30 mins. This is the last time I try dominos.
Consistently serving burnt pizza that doesn’t even make it into their ovens for an hour after you order it. Gone are the days of half hour pizza deliveries.
Atmosphere: 1
Food: 1
Service: 1
Great job guys! Waited 90 minutes for food and cancelled my order and wouldn't answer the phone. You earned this review.
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