I paid almost $200 for a group order for pickup. When I showed up to get the order the doors were locked and no one was at the store. This was a Tuesday at 7am, they had it listed at open both online and on their door. On the app it had my order as being prepared and some how it got marked it as being ready for pick up and that I picked it up. I reached out for a refund due to never receiving my order and they refused.
Atmosphere: 1
Food: 1
Service: 1
Emmanuel Tambakakis
Got my pick up order with no problems.
Food: 5
Service: 5
Jennifer Knight
Love this location. It’s always clean and fast!
Atmosphere: 5
Food: 5
Service: 5
S A
I love the positive atmosphere of the workers except for the manager of this establishment, or exactly this location.
He is very aggressive and loud. Do we deserve that kind of aggressiveness in the morning?
I understand where he comes from, and he wants everything to operate smoothly and in an old-school manner.
Unfortunately, his attitude and approach were outrageous and disrespectful, and it was also noticed through a few visits that when he is in, even the team are also very stressed while he is around.
would be nice and safe if leadership would help him learn and conduct some personal development programs
>how become calm and develop positive and well-being attetude no matter where you at
>how to approach different kind of customer without aggressiveness, it doesn't only black and white
>to be less loud, silence also matter
especially morning time when people are just waking up and stop to get their morning caffeine dose and a pinch of positiveness.
Next day I visited get my coffee. The sad part the manager see me and he did not even apologize his behavior.
He said hey - like nothing happened.
Leadership makes leader to admit mistakes and do corrective actions!
And another sad part when was there get my coffee, you could feel that team was still very tense and stressed around him.
Leadership need to consider teams well-being and working environment too.
I love team and that one thing keeps me back to there!
Atmosphere: 1
Service: 5
umiba2001
I drove 15 minutes to this Dunkin' hoping to enjoy a decent breakfast, and instead I was handed a completely burned croissant sandwich. It was inedible — just look at it. On top of that, the person preparing the order (#9794) was incredibly rude and showed zero customer service skills. No greeting, no courtesy, just a bad attitude and a burned sandwich. Absolutely unacceptable!!
Atmosphere: 1
Food: 1
Service: 1
Blooming Urbanista
I went to Dunkin on E Cary Street for the first time today & the customer service & food was EXCELLENT!!! THANK YOU!!! The atmosphere was awesome as well! Very clean and calm!
Atmosphere: 5
Food: 5
Service: 5
Shatrice Johnson
The best Dunkin crew anyone could ask for! Always pleasant not to mention spot on with the orders. They are also knowledgeable about drink and food combos! Check them out and tell 'em I sent ya!
Atmosphere: 5
Food: 5
Service: 5
aibike artykbaeva
I had the most amazing experience at this Dunkin’ Donuts branch ! This was hands down the best customer service I’ve ever received. The staff was absolutely incredible — so cheerful, kind, and genuinely welcoming. I’ve never met such positive and warm-hearted employees before. They truly made my day, and I left with a big smile on my face. Thank you for creating such a wonderful atmosphere. I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Anastasia Bobrova
Amazing service, very friendly staff and delish donuts 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
roger stewart
Wonderful friendly staff, fast service, cool location!
Employees don’t want to work and lie about prices! Claim they can’t do certain things when if I order it on the app NO PROBLEM! worst Dunkin! Was great when they first opened now TRASH!
Service: 1
Amelia Thatcher
The workers were super friendly and kind! The drink I got was a 10/10 carmel frozen coffee, I will absolutely be coming back! They made my day :)
Atmosphere: 4
Food: 5
Service: 5
Fast Glass
Idk if there is new management or what but there has been a different crew in this location for the last week and they are terrible and driving away business. I place my mobile order every morning about 15min before I arrive. I had to waste my money the last 2 days as when i show up they haven't even pulled my ticket out of the printer so just sitting there. No urgency or customer service from this new crew. Whoever the manager on duty yesterday got an attitude with me because SHE didn't make my order correctly
Dominic Williams
Close to my work, but there are little to no employees, slow, and since I have been going, it has been only open 3 days at any given week. Without a doubt, the best location for a dunkin' doughnuts, but the absolute worst service and reliability I have ever seen.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Donuts
Jason Daily
G ?D place relax get?day?in order, charge cell phone
I paid almost $200 for a group order for pickup. When I showed up to get the order the doors were locked and no one was at the store. This was a Tuesday at 7am, they had it listed at open both online and on their door. On the app it had my order as being prepared and some how it got marked it as being ready for pick up and that I picked it up. I reached out for a refund due to never receiving my order and they refused.
Atmosphere: 1
Food: 1
Service: 1
Got my pick up order with no problems.
Food: 5
Service: 5
Love this location. It’s always clean and fast!
Atmosphere: 5
Food: 5
Service: 5
I love the positive atmosphere of the workers except for the manager of this establishment, or exactly this location.
He is very aggressive and loud. Do we deserve that kind of aggressiveness in the morning?
I understand where he comes from, and he wants everything to operate smoothly and in an old-school manner.
Unfortunately, his attitude and approach were outrageous and disrespectful, and it was also noticed through a few visits that when he is in, even the team are also very stressed while he is around.
would be nice and safe if leadership would help him learn and conduct some personal development programs
>how become calm and develop positive and well-being attetude no matter where you at
>how to approach different kind of customer without aggressiveness, it doesn't only black and white
>to be less loud, silence also matter
especially morning time when people are just waking up and stop to get their morning caffeine dose and a pinch of positiveness.
Next day I visited get my coffee. The sad part the manager see me and he did not even apologize his behavior.
He said hey - like nothing happened.
Leadership makes leader to admit mistakes and do corrective actions!
And another sad part when was there get my coffee, you could feel that team was still very tense and stressed around him.
Leadership need to consider teams well-being and working environment too.
I love team and that one thing keeps me back to there!
Atmosphere: 1
Service: 5
I drove 15 minutes to this Dunkin' hoping to enjoy a decent breakfast, and instead I was handed a completely burned croissant sandwich. It was inedible — just look at it. On top of that, the person preparing the order (#9794) was incredibly rude and showed zero customer service skills. No greeting, no courtesy, just a bad attitude and a burned sandwich. Absolutely unacceptable!!
Atmosphere: 1
Food: 1
Service: 1
I went to Dunkin on E Cary Street for the first time today & the customer service & food was EXCELLENT!!! THANK YOU!!! The atmosphere was awesome as well! Very clean and calm!
Atmosphere: 5
Food: 5
Service: 5
The best Dunkin crew anyone could ask for! Always pleasant not to mention spot on with the orders. They are also knowledgeable about drink and food combos! Check them out and tell 'em I sent ya!
Atmosphere: 5
Food: 5
Service: 5
I had the most amazing experience at this Dunkin’ Donuts branch ! This was hands down the best customer service I’ve ever received. The staff was absolutely incredible — so cheerful, kind, and genuinely welcoming. I’ve never met such positive and warm-hearted employees before. They truly made my day, and I left with a big smile on my face. Thank you for creating such a wonderful atmosphere. I’ll definitely be coming back!
Atmosphere: 5
Food: 5
Service: 5
Amazing service, very friendly staff and delish donuts 👌
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Wonderful friendly staff, fast service, cool location!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Employees don’t want to work and lie about prices! Claim they can’t do certain things when if I order it on the app NO PROBLEM! worst Dunkin! Was great when they first opened now TRASH!
Service: 1
The workers were super friendly and kind! The drink I got was a 10/10 carmel frozen coffee, I will absolutely be coming back! They made my day :)
Atmosphere: 4
Food: 5
Service: 5
Idk if there is new management or what but there has been a different crew in this location for the last week and they are terrible and driving away business. I place my mobile order every morning about 15min before I arrive. I had to waste my money the last 2 days as when i show up they haven't even pulled my ticket out of the printer so just sitting there. No urgency or customer service from this new crew. Whoever the manager on duty yesterday got an attitude with me because SHE didn't make my order correctly
Close to my work, but there are little to no employees, slow, and since I have been going, it has been only open 3 days at any given week. Without a doubt, the best location for a dunkin' doughnuts, but the absolute worst service and reliability I have ever seen.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Donuts
G ?D place relax get?day?in order, charge cell phone
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sausage Egg and Cheese
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