Dunkin'
900 W Broad St, Richmond
(804) 644-0853
Recent Reviews
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Bathrooms 🚻 out of order, no fresh food 😢
Atmosphere: 1
Food: 1
Service: 1
Ordered a food order for my workplace only to have it all thrown together in the same bag haphazardly like one would think munchkins would go separate from classic donuts and baked goods but I guess not? Just throw a warmed croissant on the bottom of the bag then a donut and pour munchkins right on top so that everything is covered in everything and charge $25 for it!
This is the most unprofessional Dunkin I have ever visited. The staff were having arguments infront of customers. They spent more time arguing then working.
Atmosphere: 1
Food: 4
Service: 1
I wanted to express my gratitude for Malachi and Aiden. I've been to the location twice and their services have been stellar. From their friendly and positive attitudes to the fantastic and fresh food as well as the great drinks. I've had nothing but great experiences here. Thank you, Malachi and Aiden. Best Dunkin I have been to.
Atmosphere: 5
Food: 5
Service: 5
horrible Dunkin! Rude manager! Slow workers! Slow service! Don’t come
Atmosphere: 1
Food: 1
Service: 1
Who im assuming is the manager by the way she was so rudely yelling at the workers, some albanian or middle eastern woman, is hella rude to the customers and the staff after my order was taken she let out a big huff and i watched her drop a bag of food and still hand it off to the customer. I got avocado toast and it was hard as a rock and not as big as it normally is at other dunkins. First and last time here. I feel so bad for the staff in this toxic work environment. That lady gotta go.
Atmosphere: 1
Food: 1
Service: 1
Made my drink perfect
Atmosphere: 5
Food: 5
Service: 5
I ordered a simple chai latte with a shot of espresso and it was the worst one I've ever had. Even starbucks could've done better. Mine was bitter, burnt, and I could see plenty of coffee grounds floating in my drink.
Then there was the service. The lady who took my order was very curt and was asking me and other customers if we smelled something weird when we came in. Then, another worker stormed out of the back (unsure why) to go take a break but did it in a way that seemed like he was arguing with the lady. On top of all that, I saw the cashier at the register (he came out to take over for the lady who took my order) make someone wait to order while he finished texting.
Atmosphere: 1
Food: 1
Service: 1
Not only did I have the best drink of my life here today, but Aidan had the best customer service I've experienced in a long time. Super friendly bless his heart.
Atmosphere: 5
Food: 5
Service: 5
The food always taste great and the staff is quick & friendly.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Ordered assorted on DoorDash and got a bunch of chocolate. Y’all slow af!
Atmosphere: 1
Food: 1
Service: 1
The munchkins are so bad that even when you pick them up the cashier even warns you how bad they taste and sways you from buying it. Tried it anyway, they were right. Been here 5 times and w dissatisfaction every time.
Food: 1
They almost NEVER have someone up front and if they do its only one person and they wait soo long to ask what im here for I've seen people come back complaining about not having all their items me included they don't pick up the phone . So unprofessional 😔
Atmosphere: 1
Food: 1
Service: 1
been going here a while. Always gets me right
Atmosphere: 5
Food: 5
Service: 5
What you expect
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